Power Energy

- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.- Establishes network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.- Perform network address assignment.- Assign routing protocols and routing table configuration.- Install hardware such as routers, firewall, switches, wireless.- Administrative routers, switches, firewall, access point, wireless controller server.- Develop test plan, implementation plan, and project timilines for various project.- Support end user for network connection, user authentication. - Monitor equipment performance and upgrade as requirements.- Perform network troubleshooting to isolate and diagnose common network problems.

- Engage in Sales opportunity by determine customer requirements, solution proposal, proposed configuration diagram, and Proof of Concept (POC)- Support pre-sales activities by responding to Request for Information (RFI), Request for Qualification (RFQ) and Request for Proposal (RFP)- Prepare and deliver technical presentations and demonstrations to customers- Responsible for Post-sales technical support roles- Support on project sizing and consultation- Assist in project implementation- Creates manual and product comparison documents

- Support end-users with IT-related problems in a responsive and service oriented manner. - Setup, management, and maintenance of IT-related equipment. - Monitor backup jobs and ensure high level of completion success rate. - Manage time and projects effectively. - Assist with the troubleshooting, installation, and implementation of systems.- Ensure data integrity with regard to our fixed asset inventories. - Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies. - Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing. - Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily. - Maintain hardware and software maintenance agreements to ensure integrity of operations processes.- Install and Maintain accurate records of data recordings and events, using incident reporting software.

- Installation of hardware, software applications and networking solutions- Support on project sizing and consultation- Assist in project implementation- Repair, service and install IT equipments at site- Engage in Sales opportunity by determine customer requirements, solution proposal, proposed configuration diagram, POC- Provide professional sales and technical solution training to channel partners and end users- Provide product role support for HQ and regional offices- Improve productive working and business relationship with principal vendor- Support pre-sales activities by responding to RFI, RFQ and RFP- Prepare and deliver technical presentations and demonstrations to customers- Handle showroom set-up

Network Support- Monitor all Smart-Broadband Cell site/BTS (Base Transceiver Station) and its equipment (AP’s, CMM, GPS, etc)- Tracks significant problems, monitors performance, and performs troubleshooting of incidents- Provide tier 1 - tier 2 and Limited tier 3 network, help-desk support and escalations, working closely with other senior member to resolve technical issues, as well as perform routine tasks such reporting, port configurations, etc.- Monitor ticketing system to document symptoms and status information as well as assign an applicable priority (Remedy)- Assists engineer/installer on site whether technical support or new installation of internet device- Provides daily report for the technical issue and coordinates to concern groups.Technical Support Representative- Performs 2ND level troubleshooting to resolve customer’s issues and complaints.- Provide email response for non-technical or technical concerns and inquiries by customer.- Provide end to end network isolation & restoration for customer’s technical complaint via phone and chat support (from network Base Station to customer’s LAN/WAN).- Refer unresolved customer issues and complaints for further investigation to other designated departments or for technical visit deployment. Watch Team / Scheduler- Coordinates with 3rd party Contractors for the updates of the everyday’s New Install and Tech Support scheduled deployment.- Responsible for monitoring and maintaining quality and compliance for daily operation target. - Create Service Order and confirms customer’s schedule thru callout using Cosmocall and CSP. Quality Assurances- Monitoring and auditing of products to ensure standards of quality.- Ensuring products comply with legislation and quality assurance codes.- Awareness of regulatory requirement and customer service expectations.- Coordinating the investigation of customer complaints.