Dennisha Derosier Email & Phone Number

Fairfield County, Connecticut, United States

Fairfield, Ct

• Manage, develop and operate private health organization• Hire, oversee and train staff• Answer phones, respond to emails, and prepare documents• Create Accounts receivable reports• Design and manage company website and job postings

New York, United States

Stamford, Ct

Perform password support for Active Directory, RSA SecurID, Bloomberg and a number of internal systems and applications, as well as, administer and support remote access (Cisco IPSec VPN & Juniper SSL VPN, Citrix)Provide system Integration , Rollout, Optimization and Consultation support of the State Street Global Advisors NetworkBackup, Image/reimage machines using Norton Ghost, administer RSA Tokens and Bloomberg B-UnitsAuthored and published process documentation for use in the Service Desk knowledge base Executed test cases and logged defect in Quality Data Center as well as prepare customer test plans of conducting procedures.Created user accounts for Webex, RSA, and File Transfer ProtocolCisco Phone administrator as well as A/V ExpertUsed ServiceNow to log, track and manage Incidents and Service Requests

Training and Educating provided to end-users via RDP, Phone & Email on areas such as Computer Spyware, Computer Installation and Configuration, the Internet, Wireless, Day-to-Day Computer maintenance and navigating through Windows 7 & 8Troubleshoot TCP/IP, antivirus, MS Office, Outlook and network issues, while documenting tickets via RemedyAcquire and commission laptops, desktops, projectors, and phones while supporting applicationsAssist users in configuring mobile devices for email with AirWatch Mobile Device Management

Shelton, Ct

● First point of contact to diagnose all level-two inbound technical inquiries via phone, e-mail and intranet, with superb customer interaction skills.● Maintain knowledge of and follow all procedures and processes. ● Record accurate and extensive documentation of all reported issues using ticketing system, (Remedy).● Manage accounts using Active Directory; Created and disabled user accounts; Reset and changed passwords.● Provide excellent customer satisfaction with prompt resolutions and outstanding customer communication skills

Westport, Ct

● Maintain full responsibility and confidentiality of all transactions, while providing outstanding customer service.● Complete teller transactions swiftly, while uncovering additional customer needs. ● Analyze customers’ financial needs before cross-selling an appropriate product or service.● Provide education regarding financial products and services with intentions of retaining and broadening customer relationships.● Follow all processes and procedures.● Earned merit-based raise; offered promotion to Sales & Service position before resigning.

West Hartford, Ct

● Resolve, document and ticket inbound inquiries regarding technical hardware and software issues related to internet connectivity, email clients (POP, IMAP, SMTP), antivirus software and media carts.● Install and remove software to campus-wide users.● Answer and direct phone calls from university’s main switchboard.● Helpdesk operations, such as changing email handles and passwords, setting up PC carts, and maintaining functionality of the university’s website.