WHAT I DO: I help Portland area property owners, managers, and tenants by taking the guess work out of their next painting projectWHERE YOU'VE SEEN MY WORK: Invest West, Adventist Health, Seko Worldwide, St. Anthony's Village, and hundreds of properties around the Portland Metro areaRESULTS: - Minimize tenant disruption for Invest West managed properties- Healthcare specific coatings for Adventist Health- Elastomeric Coatings for Seko Worldwide- Flawless project planning and execution for St. Athony's VillageWHO I WORK WITH: I partner with Facility Managers, Property Managers, and Owners. SERVICES I PROVIDE:- Interior and exterior painting and re-surfacing- Carpentry- Concrete Coatings- Concrete Floor Coatings- Line StripingWHAT MAKES US DIFFERENT: CertaPro Painters of Portland has been providing commercial paint services for over 5 years. We have a 9-step process focused on providing certainty throughout the customer experience including: discover meeting, project plan, pre-job walk, internal inspections, and a regular communication cadence. WHAT OTHERS SAY:"The crew have been professional and courteous to staff and guests. They are organized and give feedback as they progress with the work. Great team." Terry L., owner Quality Inn Gresham"Thank you for the excellent work and customer service! We appreciate it very much!" Glenda H. ORLAREADY TO TALK? Reach out to me directly here on LinkedIn, email me at dhodge@certapro.com, visit us online at http://certapro.com/portland, or call me directly at (866) 519-5583

SERVICES OPERATIONS MANAGER (May 2015 - September 2016)I manage the growth and operations of Jama's Professional Services Business. This includes:- Growing the expertise and knowledge of our consulting team- Scoping, planning and staffing customer engagements- Improving processes between Services, customers and internal partners- Ensuring the success of our customersSENIOR CONSULTANT (November 2013 - May 2015)I work with our customers who span multiple industries to define and focus their product delivery process. After the facilitation and discovery phase I enable our customers to configure Jama software which supports their product delivery process. This results in improved requirements management, reduced time to market, and productive collaboration across their organization.

Project Management consultant helping clients develop PM best practices and deliver successful projects by keeping all stakeholders engaged, informed, and excited about having their projects succeed.- Led the creation of a BI interface in China for a global footwear and apparel company. Managing a team of US and China developers and architects delivering through Cognos reporting tool.- Successfully delivered a SAP Retail upgrade for a global footwear and apparel company. Project required on and offshore resources to provide more than 40 process and technical enhancements- Project Manager for SharePoint foundation implementation for a global semiconductor firm- Managed the global design and integration of Manhattan Warehouse Management System with SAP for a global footwear and apparel brand.

- Successfully implemented a field resource management tool at NW Natural to streamline the scheduling of over 300 field resources.- Worked with the executive team to create a Project Management Office (PMO) that improved resource planning, budgeting, and accountability across projects.

Responsible for the HVAC program design. Focusing on contractor enrollment, marketing, and training for residential and commercial HVAC programs.- Coordinated an energy efficiency rebate program with eight utility partners in Washington which grew by 25% without an increase in staffing.- Lead the research and planning phase of a web based rebate submission program using Salesforce.com platform. Increased rebate submissions by 15%.- Re-engineered and launched an energy efficient appliance rebate program for a Washington Public Utility District that saw a 30% increase in redemptions in the first year.- Led the development of the marketing, outreach, and contractor recruitment/training plan for an HVAC efficiency program that was adopted by multiple California utilities.

Interim position - Managed a team of internal and external resources to complete Salesforce.com upgrade for a non-profit student exchange organization improving closure rates by 16%.- Resource manager for Lead Management department driving a 24% increase in productivity.

Provided analysis and made strategic recommendations to executive level management within a Fortune 100 pharmaceutical firmAchievements- Gained consensus and approval from executive leadership team for corporate sales forecast and sales targets of a $10 billion pharmaceutical product line.- Reduced inefficiencies between departments by creating and implementing standardized processes- Developed and delivered a group practice targeting tool used by the Oncology sales force of a Fortune 100 pharmaceutical firm. Improved sales efficiencies by 25%.

Built custom marketing and sales lead solutions incorporating requirements from Fortune 500 pharmaceutical and bio-technology firmsAchievements- Used BI analytics to create a successful market research project resulting in improved sales efficiencies of 9%.- Managed client installation of customer targeting products for Health Market Science contributing $2 million to bottom-line profitability.

Provided incentive software clients with outstanding customer serviceAchievements - Created a client training program reducing service calls by 20%- Process improvements leading to a 25% increase in customer satisfaction