Dennis Raj C.M,P.M.P,Iace,B.E Email & Phone Number

Edmonton, Ab, Ca

Yellowknife, Northwest Territories, Canada

• Conducted needs assessment, risk analysis, and developed business case for integratedAirport Enterprise software, engaging GNWT stakeholders. Led market analysis for optimalsoftware selection.• Coordinated with TC and multiple airport teams for GNWT Forest Fire response in 2023,and submitted a detailed report on technology gaps for improvements.• Served as ECC Manager and Liaison, coordinating emergency response efforts for the2024 Fort Smith aircraft accident.• Completed gap analysis for GNWT SMS manual and developed a robust process chart& updated training program to promote proactive approaches beyond the regulatory needs.• Completed comparative analysis and simplified the audit process for multi-airportmgmt., ensuring compliance and proactive safety. Leading 2 teams of 3 to conduct audits.• Developed HIRA and Safety Case training and manual to a progressive safety path.• Managed regulatory & safety needs for 27 Airports operated & maintained by GNWT.• Managed human and financial (1.2 million) resources for air safety division.• Ensured GNWT airport certifications and registrations for compliance with federal acts, regulations and standards to maintain airport certification• Managed the development of emergency preparedness and response systems for the entire GNWT system of airports. Integrate and coordinate response with community, territorial and national emergency planning and response operations.• Managed the development and implementation of airport operations and maintenance training programs to train field staff responsible for airport operations and maintenance.• Provided guidance and technical support to airport managers and regional operations staff to assist them to resolve issues related to the application of airport programs & standards and keep them informed of changes in regulations and procedures.

Calgary, Alberta, Canada

• Contributed on monthly virtual chapter events and weekend general Board activities.• Represented sponsor interests & host annual strategic planning sessions.• Managed budget portfolio & planned sponsor events.• Managed communications and coordination with sponsors for all events.• Participate in Annual Strategic Planning sessions• Participate in committees to represent Sponsor interests

Kuujjuaq, Quebec, Canada

• Ensured 14 airports operated by KRG are complying with CARs, CASRs, TP312 & other TC PUBs.• Acted as an Airport Security Official for YVP & YGW. Ensured all the Airport security program-related requirements are met during the TC 2022 inspection & follow-ups for YGW.• Updated airport manuals to meet the current practices & standards.• Created a checklist of items from CARs & TC advisory circulars to assist in ensuring regulatory itemsare fulfilled for daily ops, training, emergencies and manuals.• Created & presented agile plans to accomplish monthly ops/safety meetings for each site. This session included templates for the inclusion of running topics & pre-defined safety/ops. topics (pre-defined topics were sorted based on seasonal ops needs and associated risk items).• Created site-specific emergency exercise scenarios based on 2021 incident trends & TC needs.• Communicated with TC, ops & local participants on 9 tabletops and 5 full-scale at KRG airports.• Finalized with TC on a combined format for security & emergency exercises at YGW & YVP.• Reviewed all 2021 & 2022 Q1 incidents & safety items. Created an internal checklist specific to each site based on all ops & safety-related intel gathered. The end goal of the compiled dataset is to address the needed corrective action as one (or) multiple phase action items.• Based on the trends & observations of past items, created a set of pre-defined goals for ops. and safety. Similar attainable goals are set for both safety & security meetings and committees.• Communicated ops & safety-related items as safety advisories (SA) and SOPs.• Conducted HIRA for the forthcoming construction season. Investigating to both identify issues & suggest CAPs for HIRA on a radio communication issue at YLU & mixed operation issue at YGW.• Created safety case with CAPs on extensive incursions at KRG sites.• Created a checklist to ensure OH&S compliance and initiated OH&S monthly sessions with employees.

Lethbridge, Alberta, Canada

Project• Pavement & Electrical restoration • Terminal upgradeRoles & Responsibilities• Providing learning solutions to meet define standards in an efficient and cost-effective manner• Monitoring & auditing contractor performance.• Revise and negotiate contracts• Coordinate, organize & chair emergency exercises• Building and maintaining positive, effective working relationships with other Airport Authorities, air carriers, ground handlers, government agencies and other airport tenants• Evaluating YQL’s operational standards, policies, procedures and processes against regulatory requirements and industry best practices• Managing the development and implementation of security projects including capital projects• Providing support and information for audits conducted by TC and the city• Managing security staffs & conducting security & safety related investigations• Supporting Airport Operations in irregular and emergency situations

Newfoundland And Labrador, Canada

Projects• Runway Rehabilitation Project (11/29) • CAT III • ATB & Apron Expansion • HBSRoles & Responsibilities• Initiated ECC and coordinated activities as per the SJIAA’s Emergency Response Procedure.• Coordinated and organized Terminal & Runway expansion activities.• Investigate and report airside, ground-side and terminal incidents and accidents.• Observed weather and coordinated day to day activities.• Managed & handled various department personnel (security, building & field maintenance) and acted as a mediator, negotiator for airport employees, contractors & tenants as required.• Built strong relationships with stakeholders to attain organizational goals and objectives.• Handled security (4 crew of 8), maintenance (2 crew of 2) & electrical (2 crew of 2) staffs though their respective supervisors.• Directed & managed YYT’s snow desk & winter maintenance resources (4 crews of 6)• Coordinated daily ops with NavCanada and SJIAA consultants on airside capital projects• Developed and revised SJIAA manuals, plans & policies (Ex: AOM, AOP, SMS, ERP, Aircraft Parking plan, Daily gate plan, Winter Maintenance Plan, Low Visibility plan, and ADC).• Responded to complaints & concerns of clients, visitors, tenants by offering solutions.• Created, organized & distributed daily work plans for annual & seasonal maintenance activities.• Troubleshooting & making decisions on baggage system issues and contingency plans.• Conducted airfield safety, visual aid and winter airfield inspections.• Coordinated all daily and construction-related NOTAMs• Carried out all duties as directed in the Airport Operations Manual (AOM), and CARs

Kelowna,British Coloumbia

a) Designed and created a layout for InsideYLW • Designing YLW dashboard • Creating Templates b) Organized and Coordinated the Sharepoint project • Managing YLW's contractor to redesign YLW's internal portal. • Managing and Organizing new web pages and dashboards for YLW's internal portal • Created a budget breakup to justify the project and also acting as a channel between the two parties to complete the project under the set date and budgetc) Providing training to effectively use the Sharepoint site • Organized a training schedule and trained the YLW team in the usage of the site, explaining the shortcuts and inbuilt functionalitiesd) Development of New Mobile App. • In the process of developing a responsive app to create and manage forms, documents and daily reports

Lynn Lake,Manitoba,Canada

(Administrative Duties)• Assisted with budget preparation and control expenditures for the airport.• Actively promoted Lynn Lake Airport's and its partner businesses and responded to queries • Created and Maintained Airport's Facebook page• Assisted with special projects and events where relevant.• Supervised contracted service providers working at the airport.• Hired & trained a replacement to handle daily ops activities.• Maintained and Generated records for all the airport facilities as required by regulation and policy.• Maintained and amended all required documentation, manuals, and policies required for the operation of a Certified Airport (such as SMS, ERP, Wildlife Management)• Carried out all duties as directed in the Airport Operations Manual (AOM), and CARs• Maintained work records, repair logs, vehicle inspection forms, daily work logs, Transport Canada inspection records.• Maintained an inventory of all stock and supplies• Issued Notices to Airmen (NOTAM) or had a direct interaction with pilots to report any activity affecting aviation safety.• Designed and completed daily inspection records, identified all discrepancies and initiated corrective action as required• Designed and supported the Airport’s Safety Management System(Airside Duties)• Daily Runway condition reported during the winter and summer months involving the use of electronic decelerometer (or) Tapley meter.• Daily inspection conducted on the runway, taxiway and apron to find any cracks, FOD’s or any other wear and tear on the surface.• Operated Plow truck, Sweeper, Blowers, Loader, Grader to remove snow and ice on the runway surface• Wildlife controlled and removed as required.• Inspected, replaced and maintained runway lights, approach lighting and systems including PAPIs, rotating beacon and clearance lights. • Carried out maintenance and minor repairs • Ensured OLS are not impeded by obstacles such as trees, towers, buildings, etc.

Canada

(Consultation)• Managing internal web portal.• Designing and organizing new webpages • Performing various project functions from initiating, planning, executing, monitoring, controlling to training & closing.• Providing cost-estimates on a web-based project.(Website Design & Experience)• HTML5 - CSS3 – WordPress - SharePoint(Web Experience)• Improving Website usability - Simplifying Design - Adding/Editing new content and data - Responsive websites for mobile devices and tablets(Graphic Design)• Website Design - User Interface Design – Branding - Logo Design - Email Newsletter Design(Hosting)• Domain registration - Web site hosting - Business email addresses - Google Analytics reports

Ottawa, Canada Area

Materials Research• Researched on over 60 air navigation service providers around the world to provide recommendation on corporate safety policy• Reviewed and suggested changes in Safety Risk Profile Framework draft.• Provided inputs and recommendations on the various sections to be included in NavCanada safety, runway safety and ATS pilot communication sections of the websiteDocumentation in Word and Excel (Revising, Compiling and Project Coordination)• Revised and Compiled SMS Manual.• Created a procedure to measure IFR –IFR separation.• Developed multi-country % separation analysis spreadsheet.• Redesigned and created IFR-IFR developments excel spreadsheet.• Developed Statistical analysis charts and graphs for over 60 ANSP’s movements data and IFR data presented in the CANSO report prepared by NavCanada

Kelowna,British Coloumbia

Airport Operations • Dealt closely with Airport Operations managers and Security & Safety manager• Participated in organizing the SAR exercise that was held in the month of March in YLW.• Periodically trained by a Duty Manager to anticipate and support the day to day operations• Assisted operations manager & duty manager for airfield inspection• Periodically trained on operating airfield equipment for summer and winter operations• Assisted Emergency response manager on gathering information related to construction of bomb disposal facility.Documentation in Word, Excel, Access & HTML script (Revising, Compiling & Project Coordination)• Revised and Compiled Airport Manuals like SMS, AERP, AOP, ADC, Airport safety program & Media relations.• Created a simplified shift report entry sheet on excel & access.• Created a financial spreadsheet for admin. usage & email protocol manual.• Edited & updated Kelowna Int. Airport’s website.

Bradford, Ontario, Canada

• Greet and direct customers• Provide accurate information (e.g. product features, pricing and after-sales services)• Answer customers’ questions about specific products/services• Conduct price and feature comparisons to facilitate purchasing• Cross-sell products• Ensure racks are fully stocked• Manage returns of merchandise• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)• Inform customers about discounts and special offers

Bradford, Ontario, Canada

• Coordinate daily Front of the House and Back of the House restaurant operations• Deliver superior service and maximize customer satisfaction• Respond efficiently and accurately to customer complaints• Regularly review product quality and research new vendors• Organize and supervise shifts• Appraise staff performance and provide feedback to improve productivity• Estimate future needs for goods, kitchen utensils and cleaning products• Ensure compliance with sanitation and safety regulations• Promote the brand in the local community through word-of-mouth and restaurant events

Toronto, Ontario, Canada

• Greet and direct customers• Provide accurate information (e.g. product features, pricing and after-sales services)• Answer customers’ questions about specific products/services• Conduct price and feature comparisons to facilitate purchasing• Cross-sell products• Ensure racks are fully stocked• Manage returns of merchandise• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)• Inform customers about discounts and special offers

Chennai Area, India

• Assisted in delay, disruption and diversion plans• Monitored support activities and periodically trained on scheduling aircraft.

Chennai Area, India

• Created a project schedule, with milestones, due dates and estimates for materials &resources required to conduct the project.• Coordinated meetings, including travel arrangements and expense reports.• Assisted PM on reaching targets, preparing a budget, eliminating issues & procurement process.• Assigned tasks to internal teams & maintained comprehensive project documentation, plansand reports.

Bangalore,India

• Trained on Cessna 180, Cessna 340 & Zen air ch-701 run-up procedures and engine maintenance. • Trained on fabrication and assembly of aircraft, jet engines, and helicopters.• Briefed on usage of flight plans and flight scheduling activities.

Chennai,India

• Interacted with customers all types of age group and achieved remarkable sales levels for BlackBerry Pearl launch.

Master Of Business Administration - Mba (Online), Strategic Management, Gpa : 3.9

Gdba (Online), Business Administration, Gpa : 3.5

- Marketing (Performing primary and secondary research, managing a budget, developing a positioning statement, selecting a product.

Advanced Diploma, Aviation/Airway Management And Operations

Post Graduate Certificate, Project Management

Project Management

Bachelor'S Degree, Aeronautical Engineering, A

Final Year Project (98%) Equivalent to Certified Engineer in U.S.A & Canada. Determined by World Education Services

1St To 12Th Grade, High School/Secondary Diplomas And Certificates, B+