Develop and oversee innovative and dignified support services for choir members. Coach and train staff, develop policies and procedures related to choir membership, staff engagement and professional development, and participate in VOICES strategic growth. Build trauma-informed practices that support services for member growth and support the staff in fostering a trauma-informed environment for both the members and fellow team members. Supervise VOICES Member Services Specialists, serve as Human Resources and Payroll Specialist, and liaise with property management as needed. • Supervise Member Services specialists by coaching and providing resource navigation to assist members with service connection to achieve goals. • Develop and implement street outreach data tracking, behavioral assessments, and membership transition. • Support innovative case management and service planning that connects members to creative outlets and opportunities for artistic self-expression. • Ensure referrals, initiate services and/or partnership with other agencies to support behavioral health needs, such as mental health, substance abuse, or housing issues. • Develop and expand housing partnerships including shelter programs, that may help address member needs. Determine feasibility, demand, appropriateness, and capacity to sustain housing partnerships. • Participate in fundraising for VOICES by providing pertinent data for funding applications, represent VOICES at performances and events, and help maintain and grow community contacts. As requested, provide programmatic insight for donor and fundraising efforts.• Serve as primary point of contact for questions related to human resources, benefits, and payroll. Serve as liaison for companies contracted to support those efforts. • Maintain personnel files and track continuing education and training for all staff.

Dennis K. Crosby is a San Diego based Indie Author with an MFA in Creative Writing from National University. He is the author of the award-winning urban fantasy novel, Death’s Legacy, released November 2020.Novels:Death's Despair (Acorn Publishing, June 2023)Death's Debt (Acorn Publishing, November 2021)Death's Legacy (Acorn Publishing, November 2020)Short Stories:"Lagniappe" a short story in WEIRD TALES MAGAZINE No. 370: MONSTER ISSUE (Blackstone Publishing, December 2025)"Take Five" a short story in BLOOD FICTION, vol. 3 (VisionStrike, Inc., July 2024)"Souled" an adult horror story in CASTLE OF HORROR Vol. X: Thinly Veiled: Saturday Mournings (Castle Bridge Media, July 2023)"My Brother's Keeper" a short story in BLOOD FICTION, vol. 2 (VisionStrike, Inc., July 2023)"Beloved Queen" a supernatural thriller short story in THE MIRROR: A CAT ANTHOLOGY (No Bad Books Press, March 2023)"Best Interest of the Client" an adult horror short story in NIGHT TERRORS (Scare Street, November 2022)"Bootsy's House" an adult horror short story in LITERALLY DEAD: Tales of Halloween Hauntings (Alienhead Press, October 2022)"Just Be Hootie" a short story in BLOOD FICTION (VisionStrike, Inc., July 2022)“Jump” an adult horror story in CASTLE OF HORROR Vol. VIII: Thinly Veiled: The 80s Anthology (Castle Bridge Media, July 2022)"Rise of the Diva" a Death's Legacy Prequel in RELEASED (No Bad Books Press, October 2021)“The Boneyard” an adult horror story in CASTLE OF HORROR Vol. V: Thinly Veiled: The 70s Anthology (Castle Bridge Media, June 2021)

Assisted with the launch and responsible for staff and strategic program management of the Afghan Support Investment Program. Services included targeted programming to provide direct housing relief and assistance to newly arrived Afghan individuals/families who were in need of long-term permanent housing to support their integration following OAR/OAW efforts. • Reviewed and approved all disbursements, on a daily or as-needed basis, ensuring the accurate calculation of assistance levels as well as proper documentation of all disbursements made to clients. Assisted over 500 families with successful moves during 6-month tenure.• Ensured staff had accurate and complete documentation and filing of all case management services.• Ensured compliance with performance standards and grant requirements, with guidancefrom the Director.• Wrote reports, conducted an analysis of findings, and followed up on recommendations partnering organizations.• Conducted intensive initial and ongoing training for 16 staff members in all aspects of the program ensuring all program objectives, services, and procedures were followed.• Developed close working relationships with Resettlement Agencies, C-TAU, Ethnic Community-Based Organizations, and other community partners and promoted their involvement in the program to support Afghan families.

Provide operational oversight for all of apprenticeship programs as well as prospective program opportunities. Ensures that KFG’s apprenticeship programs are fully compliant as determined by the Department of Apprenticeship Standards. Additionally ensures that the life skills, career coaching, and case management services and lessons are appropriate, professional, and relevant to the populations served through KFG’s apprenticeship programs.-Directs and oversese the daily operations of the organizations apprenticeship programs to ensure program requirements are being met in accordance with state apprenticeship standards. -Maintains up to date knowledge of laws, regulations, and best practices in apprenticeship programs and the food service industry. -Develops program strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances. -Serve as the organization’s expert on the apprenticeship program and standards as conveyed by the Department of Apprenticeship Standards. Monitor to ensure that all standards are strictly adhered to throughout the organization. -Cultivate a departmental culture of excellence in learning, acceptance, respect, accountability, inclusion, growth, openness and inclusion. -Develop and maintain department budget. -Serve as an advocate and spokesperson for the apprenticeship program, apprentices, and alumni at the local and State level. -Ensure that new and existing relationships are developed and cultivated with referring agencies. -Develop, strengthen, and maintain partner relationships to ensure quality placement of our apprentices -Educating, networking and representing the programs to local agencies, coalitions, community stakeholders, residents, city and county governments, and other organizations.

Responsible for managing the overall operation of the Capalina Comprehensive Treatment Center, including; ensuring quality service is provided to all patients, staff development, maintenance of licensure and accreditations, financial performance, and continuous improvement in clinic performance. Additionally responsible for the development, implementation, achievement of the clinic’s strategic business plan. • In conjunction with regional leadership, develops an annual operating budget and operating strategic business plan for the clinic. Manages clinic services to meet operational and financial objectives. • Exercises final authority over clinic daily operations and will work with the Medical Director on clinical/medical related issues.• Responsible for the delivery of treatment services and submitting protocols, protocol amendments, and reports to the State and Federal Departments as required in full agreement with corporate and regional leadership. • Responsible for maintaining compliance with all Federal and State Laws and Regulations, including the submission of corrective action plans to said agencies i.e. FDA, DEA, and State ADP.• Responsible for the security of medications, medical records, employee records, and any other documentation deemed necessary by corporate leadership, the FDA, DEA, and/or State ADP

Provide leadership skills to staff of Renaissance Treatment Center. Plan, direct, evaluate and coordinate the in-service education of the clinical team in partnership with the Director of Addiction Services and the Clinical Director. Work closely with Human Resources to ensure compliance with Federal, State, and County regulations. • Conduct regular and/or special in-service training sessions for staff to ensure that they remain current on new policies and procedures.• Secure, develop, and maintain records of attendance, reports and instructional materials relating to staff orientation and/or in-service educational programs. Partner with appropriate department heads and advise them of upcoming training sessions, as well as attendance and participation.• Actively attend and participate various County meetings and professional associations to maintain working knowledge of new developments and changing trends in addiction and mental health treatment.• Recommend changes in policies and procedures as they become necessary to the Director of Addiction Services.

Supervised 11 staff members, directed and managed day-to-day activities, monitored counselor caseloads, documentation requirements, and program budget. Established and maintained collaborative relationships with referral sources, government and non-government entities, community, and business neighbors. • Opened a new Substance Use Disorder treatment program in January 2017, in compliance with the State of California requirements, and exceeding completion rates requirements outlined in the contract by over 37%. • Modeled appropriate clinical behavior, and demonstrated compliance with state and county regulations related to assessments, treatment, and discharge planning, progress notes, random UA, billing and fee collection. Conducted or provided access to initial and on-going training of all staff and consultants.• Conducted staff training on topics such as Motivational Interviewing and Strategies for Working with Adults with Co-Occurring Disorders or Criminal Backgrounds in order to meet and exceed treatment targets. 35% of clients remain in treatment past 90 days (meeting target) and 98% of program graduates have no new arrests after 30 days (exceeding 90% target).• Developed and administered program rules and standards to support clients’ progress toward identified goals.

• Provided instruction for students seeking bachelor’s degrees in the field of Human Services and Psychology.• Maintained perfect attendance by using real work examples to demonstrate practical application of psychological theory and incorporating pop culture references to help explain challenging concepts and theories.

Conducted initial mental health assessments for prospective clients through direct interview and consult with collateral resources.• Assessed medical necessity for services, level of care required, and connected clients with appropriate care teams for long-term assistance in the community.• Educated collateral resources and individuals’ support network on the services provided by Thresholds, as well as rights and responsibilities of the client. Reviewed importance of privacy and informed consent.

Led the team supporting clients in developing skills and strategies to monitor and manage their Axis I diagnoses while developing and maintaining positive natural support systems. Maintained an open door policy promoting sharing of thoughts, ideas, and concerns over the care of clients and team performance.• Reorganized weekly workflow to maximize team efficiency, resulting in 5 monthly and one quarterly bonus for the staff.• Modeled and monitored use of evidence-based practices to ensure the team adhered to and had an understanding of fidelity scales as well as rules and guidelines set forth by Illinois Rule 132.• Provided stage-based interventions based on mental health assessments and clients’ needs and goals.

Supported clients in reintegration into the community following long and short-term incarcerations as well as prolonged stays in mental health facilities and psychiatric units of local hospitals.• Conducted quality mental health assessments, determined appropriate existing support programs, developed treatment plans and new interventions.• Advocated for clients with law enforcement, corrections, probation and court personnel to assist with reintegration into the community and meeting requirements of their release.

Supported clients in achieving vocational goals using evidence-based practices supported by Thresholds and Dartmouth University.• Conducted assessments, gathered information to create a viable resume, practiced interview techniques, provided job search leads, and accompanied clients on interviews.• Partnered with community business owners and managers to assist clients with obtaining employment.

Conducted private and insurance investigations including Workers Compensation insurance claims, undercover operations, corporate theft investigations, interviews/interrogations, threat assessments, investigative/security consultations, and court testimony.• Developed a pre-market strategy outlining best practices prior to opening satellite offices in new cities. This strategy assisted with the opening of offices in Atlanta, GA. and Tampa, FL. • Redesigned background investigation checklist and format allowing for a more comprehensive presentation of information to employers, resulting in 93% increase in background investigation requests over the calendar year.