Dennis Khuu Email & Phone Number

• Leads the effective delivery of the crew change solution; working cross functionally to ensure the change outcomes are successfully achieved.• Facilitates change management activities to deliver a comprehensive change management approach; developing fit-for-purpose change solutions that deliver value and maximise change adoption.• Provides change advice to crew delivery teams; stakeholders and senior leaders; working as a key business partner/advisor.• Conduct detailed change impact assessments that reflect an understanding of the impact of the change on the business and other areas of the Group, associated people risks and how these impacts will be managed.• Contributes to the development of crew and squad’s change objectives and measures of success• Design and develop change collateral as required (e.g. presentations, Standard Operating Procedures (SOPs) training materials, communications and reference material).• Facilitate change workshops and support the facilitation of end user training or upskilling of subject matter experts as required to enable the required capability/skill transfer for the change.• Transition change into business as usual, using metrics to monitor progress/adoption/sustainability• May lead change delivery resources• Collaborate across the Change Management Chapter Area and Practice to drive knowledge sharing, learning and problem solving.

Sydney, Australia

- Manage business customer relationships and opportunities from initial contact to ensure that the business problem and context is well understood and that appropriate solution(s) are proposed back to the business.- Perform and manage all estimations, review estimation and provide the final A&I estimation to the business for approval.- Work with the appropriate related Delivery Teams on each Estimate Proposal, plus architects and designers to help generate the most cost effective solutions and fit for purpose solutions for the business.- Ensure that solutions offered provide the right cost/functionality/timeframe trade-off while complying with the Group's Information Architecture, design and Risk standards.- Produce reliable and efficient Estimates with respect to the Group Delivery Framework (GDF) to meet business needs for all projects from simple (tens of thousands of dollars) to complex projects (millions of dollars).- Customer Engagement management in customer interactions related to project formation and pricing – support the business Project Prioritization process.- Support the Delivery Managers in terms of demand and supply forecasting, resource and planning and co-ordination activities as required- Consult with Architects, system owners and other interested stakeholders to understand affected systems, constraints, to arrive at options to meet business objectives and requirements.- Manage relationships with stakeholders, including business units, IT delivery teams and vendors

Sydney, Australia

- Project manage products and services in line with project delivery timelines.- Contribute to cross-sell opportunities across all client segments.- Contribute to processes that ensure productive working relationships with key internal stakeholders and promote client retention.- Project manages product implementations for new business wins and multiple product upgrades or transitions for major clients.- Provide training and support on complex, technical and implementation related issues to internal and external clients.- Plan and execute follow up support activities in order to ensure client satisfaction.- Provide a point of reference for Transaction Banking Specialist teams on issues relating to implementation procedures and resources.- Assist with the development of implementation guidelines and strategies for our team- Liaise with internal stakeholders to develop detailed time estimates and work schedules.- Deliver implementation planning documentation and provide project status reports to internal and external stakeholders.- Identify, assess, and implement risk mitigation strategies to meet project objectives.- Identify and proactively manage issues through the use of escalation and steering committees

Sydney, Australia

- Client facing lead for all financial related matters reporting directly to the Account Executive- Engaged with client commercial teams to rectify BAU and project related issues, improving account P&L- Responsible for the delivery and assurance of invoices pertaining to multi-million-dollar monthly service charges to client accounts- Working with multiple cross-functional teams across the organisation and third-party vendors to support client requirements- Was heavily involved in the implementation of the changes implicated by a renewed client contract which required significant operational and financial changes

Sydney, Australia

Sydney, Australia

- Tasked with implementing process and operational improvements to allow project managers to be able to provide more accurate financial forecasting to relevant stakeholders- Developed a financial model to support the above- Involved in operational governance through the activities of producing and reviewing statements of works and other project documents- Worked with both public and private accounts

Sydney, Australia

- Being passionate about the products you sell and actively learning about their features and benefits. You then want to share this knowledge with customers and colleagues.- Actively approaching customers who you see need additional help, and advising them on the best solutions for their homes in order to sell more.- Ensuring your area of responsibility is clean, tidy, fully stocked and correctly priced. - Preparing your area of responsibility for stock replenishment and next day’s business.- Understanding your department’s action plans, and supporting the goals and targets set by your manager.