Dennis Leclerc Email & Phone Number

United States

Developing a unique internet web portal for Travel and Recreation pursuits at ---> www.ExploreUSAstates.com <---This site dynamically re-configures your selected city/park/resource view presenting new options – Explore and Discover States, Parks, Cities, Recreation, Adventures, and more.... for your next vacation, recreation, or weekend pursuits. This is a specialized implementation of TheBrain software ( https://www.thebrain.com/products/thebrain ) – Infinitely scalable information management – Mind Mapping by association – adaptable to any business, project, or information. (I can custom develop this application for your business information management, incident resolution processes, etc.)

Pontiac, Mi

• Americas Server Build System Admin/Subject Matter Expert (SME) – Wintel; Contractor Team Lead.• Remotely build-up, install, administer, troubleshoot, and remediate Microsoft server builds, physical O.S. through version 2012, and VMware VMX-09, for HP USA customers.• Resolved complex server performance/configuration/non-compliance problems with analysis of situations or data requiring an in-depth evaluation of multiple factors, using multiple remediation tools and methods.• Ensure server software policy and security patch compliance using HP Server Automation (HPSA).• Vetted for ITAR USA Security level Network and Server Administration.

Pontiac, Michigan

• Remediate HP Operations Manager (HPOM) migration and refresh project, installing the HPOA server agent to hundreds of customer servers across the North America HP customer base.• Documented HPSA tips and script queries to aid process integrity and server validation checks.

• Remotely supporting HP system management automation and health check tools deployed across the North America HP customer base. • HP software Subject Matter Expert (SME): Discovery and Dependency Mapping (asset) Inventory (DDMi); Database and Middleware Automation (DMA); Auto Discovery Software Installed Reporting (compliance) (SIR); production Deployment Readiness Check (DRC); Server Drift Check (from DRC baseline); Server Validation After Change (SVAC); Server Patch Release (WPR), Server Log Check; Server Life Cycle Management End-of-Life (EoL) Check; Server Script Repository (MSSR); HP Server Automation (HPSA); and HP Operations Orchestration (automation) (HPOO) workflows.• Produced Adobe Captivate software video demos, user manuals, and quick tips for assigned tools.• Presented enhancement recommendations adopted into the Server Log Check and SVAC tools.

Dearborn, Mi

Scope of L2 global support:• Using Microsoft Certificate License Manager (CLM) administrative interface to the Certificate Authority (CA), troubleshooting Secure E-mail public-key encryption (PKI) services includes certificate recovery, expiry/renewal, roaming profile, and revocation issues; full resolution and closure. • Perform quarterly updates to the enterprise certificate trust chain, access protected by Hardware Security Module (HSM) key-card authentication; Backup/restore/validate CA VM images for disaster recovery.• Troubleshooting RSA SecurID token authentication for global remote/VPN access, using RSA Authentication Manager; full resolution and closure; • Developed a script to process vetting of server SSL certificate requests, ensuring validation checks meet security requirements, and issue SSL encryption certificates.

Gm Technical Center, Warren Mi.

Scope of L2 Wintel Server Hosting remote global support:• Managed and remediated Windows Server security and compliance, performance issues, and anomalies for over 500 servers in a global environment. Security and compliance mandates include O.S. Technical Security Standards (TSS), Access Control, Open Shares, Information Security Policy (ISP), SOX, and IIS internal and external facing. Collaborate in validating McAfee and Symantec Anti-Virus current definition files, and ensure security patching compliance;• Collaborated in the development of a 'GetSecurity' script (since its inception) for TSS compliance audits. My VBscript modifications and recommendations have been adopted through the current version. Independently developed scripts for validation of Access Control, Open Shares permissions, Post-Change validation, and other ad-hoc system audits, with multiple variants for execution via Opsware, Radia, global target-list sweeps, and as standalone;• Attained 100% global TSS compliance objectives for 413 O.S. 2003 servers - sustained diligence of global remediation efforts delivered performance level metrics which exceeded all other groups. Attained 100% global TSS compliance objectives for 64 O.S. 2008 servers 1 month ahead of deadline. Created and maintained global QualysGuard accounts for vulnerability scans on over 500 servers globally - successful scan metrics exceeded all other groups.

Warren Truck Assembly Plant Complex (3 Sites) (5 Million Sq. Ft. Total)

Chrysler innovations continued.........• Created custom scripts for proactive virus detection and remediation - within 24 hours virus threats were virtually eliminated from all 600+ PC's - other Corporate sites continued to report residual infections for as long as 2 months.• These proactive solutions saved many hours and the (wasted) associated expense of the Plant IT support staff attempting to search and locate, test, and manually 'clean' 600+ PC's across 3.6 million sq. ft. of 2 plant facilities. • Created scripts and tools, methods and procedures for proactive Network Management, improved support services, and efficiency – • Developed a custom Master Daily Checklist with 92 automated/interactive 'System Critical' checks to proactively monitor and verify network systems and applications to maintain optimum systems performance and ensure mission-critical availability. This replaced the traditional paper checklist, which doesn't ensure that anything was actually checked or tested. This Lotus Notes application has also been presented as an ITM Plant Best Practice support tool; • Designed a ‘Tool Box’ Menu suite for user support spanning 10 categories with 300+ items, delivering support solutions directly to the users desktop - immediate support resolution on demand; • Wrote a custom interactive/intelligent script to supplement PC hardware re-imaging, delivering a consistent software load properly configured and setup for the end-user.

• Scope of support included: Microsoft Server 2003 with Active Directory (AD) Network migration from Novell 5 IntranetWare/NDS with Novell 4.81 network client - includes User Account (2,000) Administration, creation, permissions, and support, PC Management (1,500), Server Shares administration, creation, and permissions, and AD Site Modification scripts, across a 3 site/OU Complex; Migration to client Windows XP Professional w/AD from Windows 2000 Professional, Windows 95, and Windows NT Workstations; 250 Network printers; Supporting LDAP, CICS, and TSO Mainframe systems with 700+ terminals in a production environment; Lotus Notes client setup and repairs/diagnostics, and migrations from 4.11 to 4.6 to R5 to 6.0 to 6.5. • Created custom scripts and tools, methods and procedures, menus, and interactive documents to combine disparate technology resources for proactive Network Administration, System Diagnostics, PC Inventory, and user support/troubleshooting solutions - - of particular merit: • Implemented an advanced PC Inventory SQL DB and Web Server, from inception through proof-of-concept, to deployment across 7 Plant facilities - providing real-time/dynamic inventory of 4,000+ PC's, all installed software, hardware identification and configuration, current logged user identification reflecting the shift/usage rotations of 4,500+ users, and PC location across 7 Plant facilities. Administrative browser interface (web PHP) for ‘quick-queries’ and searches, spreadsheet importing, and advanced SQL queries and reporting capability enables effective support, diagnostics, software identification, location, and targeting for hardware and software upgrades. No such system was previously available for local Plant administration and support. • This PC Inventory DB was under formal review by Chrysler ITM as a recommended Plant Best Practices application, available to 26 Plants across the North American domain.

Aaa Michigan @ Utica And Troy

• As Windows NT LAN Administrator for 2 AAA Michigan Branch Offices, supported 150 workstations and users. This pilot project replaced a terminal/mainframe system with the installation and implementation of a MS Windows NT LAN 3.51, MS Windows for Workgroups 3.11 workstations, custom SQL Database, and current technology hardware. • Handled all daily LAN Administration and support tasks, software installations and troubleshooting, remote support, and system monitoring - particularly the SQL Server and operations-critical database for integrity and performance. • Submitted Project analysis and site feedback, standardization recommendations, troubleshooting solutions, and customizations for Central LAN Administration support and application enhancements.

• Network Administrator supporting MS Windows NT Server, MS LAN Manager, and Windows for Workgroups 3.11 workstations. WAN corporate support from Tacoma, WA. Troubleshoot and supported all LAN and workstation hardware and software. Supported all local systems and users, plus 4 remote facilities. Implemented all upgrades to hardware, application software, and operating systems (MS-DOS, WinNT, OS/2). MIS site support first contact, on-call 24 hours, 7 days. • Dual role as Database Administrator of a mission-critical, custom, dedicated client/server database, operating on Microsoft NT/SQL Server 3.5; Implemented database startup, integration, and version upgrades; Aid debugging of software coding and system errors; Recommend performance and feature enhancements; Proactively maintained database integrity; • Troubleshoot and repaired SQL Server and hardware errors. Developed SQL queries for data updates and custom reporting; Electronic Data Interchange via modem/mailbox and direct AS-400 file transfer; Implemented the complete database and hardware setup of a secondary remote site, with Remote Access support; • Maintained RF bar-code scanners, with optical fiber link for real-time data processing – identified a chronic memory-leak flaw in the scanner software which caused the scanner processing function to lock-up, thus halting this critical vehicle processing station. Implemented a 'memory release and compacting' utility on a timer-scheduled basis to eliminate the problem, thus preventing productivity losses.

Redford Township, Mi

• Administered a full range of municipal Parks and Recreation services, programs, and staff; Managed a million-dollar ice arena facility with a million-dollar budget.• Implemented the first office computer system for Redford Township Parks and Recreation, to aid administrative, management, and clerical functions, facility and recreational program scheduling, and revenues.• Key consultant for a commercial custom Ice Arena Management application and database. This application held a customer database of hockey teams with accounting features, and graphically represented the available ice time blocks for group rentals, public skating, and figure skating scheduling, with double-booking error checking. I implemented the first version of this application for the Redford Township Ice Arena, which was commercially marketed throughout the Michigan Ice Arena community.• Key consultant and development assistant for a custom Ice Arena Tournament database application, ranging from concept and design through development, beta testing, documentation, implementation, training, support, and enhancements. • This SQL database encompassed more than 1,000 tournament games, involving more than 100 teams times 20 players each, scheduled across 10 Ice Arenas, over 5 days. The database tables collected all game/team pairings for all age Divisions, team registrations and player rosters, Ice Arena game-time blocks, etc., with error checking. • The database compiled and printed all game schedules for each team, all game schedules for each Ice Arena, master schedules for the Tournament administrators, and all score sheets (on triplicate forms) for all games at all Ice Arenas with each paired team player roster in full, with zero scheduling or roster errors! My concept, realization, and implementation of this database saved a week's worth of intense manual clerical data entry (4 persons, plus overtime), reducing labor and costs by 90%. My innovative efforts were recognized and honored.

Education record

Certifications: ITIL ; HIPAA ; SOX ; ISO 9001.

Bachelor Of Science Degree, Park Management And Recreational Planning