Dennis Reyes Email & Phone Number

Brampton, Ontario, Canada

Brampton, Ontario, Canada

Vaughn, On

• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in various environments.• Supports server, network, and desktop-based software and applications• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.• Respond to internal trouble ticket system requests to repair systems that are not performing correctly. Document repair in ticketing system, and if appropriate publish in the knowledgebase. Communicate issues and timeframes for issue resolution to. the customer.• Managed databases, network and email systems.• Managed and completed website and email migrations projects.

Toronto, On

• Administer Microsoft Windows Servers (Active Directory), Microsoft Workstations, Printers and network security devices for over 200 users.• Responsible for hardware and software applications for workstations, servers, and network data communications. Collaborated with executive management and department leaders to assess network and hardware needs.• Creating proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.• Responding to and resolving all database access and performance issues. Ensuring all databases are running efficiently 24/7. Creating proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.

70 Delta Park Boulevard, Unit #3, Mississauga, On L6T 5E9

• Working with an MSP, I am responsible for taking calls in a fast-paced help desk environment using our ticketing system ConnectWise. Monitoring and managing systems with SolarWinds N-able. • Ensuring backups are completed using Windows Server Backup, Veeam, BackupExec and ShadowProtect. • Supporting network issues with various network appliances such as firewalls, switches, VPN and routers. • Making sure workstations and servers are always protected and secure from threats. Used AV Defender which was integrated with N-able.• Assisting Level 2 technicians with escalations when needed. • Mentoring and overseeing fellow Level 1 technicians. Providing the team with information and tools to help solve and diagnose various issues. • Providing managed services for over 150 different companies in multiple industries in the GTA. • Daily server administration such as creating users and resetting passwords in Active Directory.

• Deployed computers for Rogers offices. Responsible for setting up workstations and imaging the computers. • Encrypted computers at the MaRS. Used a dongle to run a script to encrypt data on workstations. • Various home support for friends and family. • Volunteered abroad to offer my technical skills for security projects.

Computer Engineering, Computer Engineering

Computer Engineering

Computer Engineering Technology/Technician

Learned about Hardware and Software Developement