Dennis L. Email & Phone Number

New York City Metropolitan Area

* Own troubleshooting for our point-of-sale system, resolving issues promptly to minimize downtime and ensure smooth operations.* Oversee the store's inventory management procedures, including ordering, receiving, and tracking inventory levels to optimize stock availability.* Develop new processes that improve Warby Parker’s ability to serve customers and optimize their shopping experiences, resulting in increased customer satisfaction and repeat business.* Manage and implement daily zoning schedules to ensure efficient utilization of space and resources.* Lead meetings at the beginning of shifts and at the end of the day, as well as roundtables and other meetings as needed, fostering open communication and alignment within the team.* Direct a team of 8–10 team members, providing guidance, support, and ongoing training to enhance their skills and performance.* Assist with new hire onboarding and conduct team members' biannual performance reviews with the Store Leader and Associate to recognize achievements and address areas for improvement.

New York City Metropolitan Area

* Provided leadership and support to the store team, ensuring a high level of customer service and operational excellence.* Assisted in managing all aspects of store operations, including inventory management, sales floor organization, and cash handling procedures.* Collaborated with the store manager to develop and implement strategies to drive sales and achieve targets.* Conducted training sessions for staff on product knowledge, sales techniques, and customer service standards.* Assisted in recruiting, hiring, and training new team members, fostering a positive and productive work environment.* Maintained a safe and clean store environment, ensuring compliance with company policies and procedures.

Soho,Ny

* Played a pivotal role in driving sales and ensuring exceptional customer service within the store.* Assisted in the management of daily operations, including opening and closing procedures, cash handling, and inventory management.* Led a team of 5 team members, providing coaching, support, and ongoing training to optimize performance and foster a positive work environment.* Collaborated with the store manager to develop and implement strategies to meet sales targets and enhance profitability.* Conducted regular performance reviews and provided feedback to team members to recognize achievements and address areas for improvement.* Implemented visual merchandising standards to showcase products effectively and enhance the shopping experience for customers.* Responded to customer inquiries and resolved issues promptly to ensure a high level of customer satisfaction.* Contributed to the development and execution of promotional events and marketing initiatives to drive foot traffic and increase sales.