Senior Consultant
Apex Berg Contact Center Consulting
Kyiv, Ukraine
- Directed data-driven business audits at premier contact centers achieving substantial savings through analytical staffing optimization- Developed a scoring model utilizing statistical data analysis to guide potential BPO unit relocations, aiding market leaders in Russia in reducing operational costs by a minimum of 20%- Orchestrated and implemented strategic relocation plans for BPO units of industry giants like Avon Cosmetics, significantly enhancing the financial outcomes (ROI, IRR, NPV) of various investment projects