Dennis Mathis Email & Phone Number

Experienced application support specialist and healthcare IT professional. Expertly manages multiple projects, consistently delivering projects ahead of schedule and under budget. Process improvement champion with a passion for implementing new processes and technologies to strengthen and enhance operational efficiency.

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  Configurations Analyst

  Unitedhealthcare

  Apr 2022 - Present

  • Configure C&S markets, including but not limited to new queues, material changes, reports &, process flows utilizing CSP Macess using source of truth documents, reference policies and applicable SOP’s.• Complete audit configuration loads for adherence to procedures to ensure quality measures are met/exceeded.• Research configuration issues, audit findings or other defects to develop the appropriate configuration criteria to meet customer expectations.• Identify and develop new workflows to support business efficiency.• Review issues and incoming work by analyzing and developing the appropriate configuration solution within the specified TAT and quality measures.• Manage workload to meet customer deliverable dates and communicate delays with realistic timeframes with a sense of urgency towards the customer.• Complete configuration proof of concept including testing before submitting for approval.• Suggest process improvements and ideas for increasing efficiency while improving quality and customer satisfaction.• Suggest Solutioning in concert with IT development and Operational improvement opportunities.