Dennis Mcdougall Email & Phone Number

Melbourne, Victoria, Australia

• Provide direction and support to Dealers for warranty transaction preparation and GWM system requirements via the Warranty Help Desk (phone and email).
• Provide backup and support to Holden field personnel on the preparation of Dealer warranty transactions and GWM system requirements.
• Provide support to other Holden departments (CAS, TAC, Quality) and management.
• Maintain “Dealer Contact Log”.
• Support Dealer warranty training needs.
• Perform manual adjudication of warranty transactions.

Melbourne, Victoria, Australia

* Liaise with Product Investigations/Safety Field Investigations Teams to execute Field actions in a timely and cost effective manner, with minimal customer impact.* Arrange time studies and taken photos as required.* Author bulletin in Arbortext and have photos uploaded on GSA.* Manage development, release and ongoing tasks associated with product recall.

Melbourne, Victoria, Australia

* Maintain the efficient and smooth running of the courts, Victorian County Court.* Ensure the people that are entering the building are screened correctly. * Respond to any incident as required.* Provide customer service to all persons within the building. * Roving patrols, including responding to code Blue, code Grey, etc.* Process people at the Adult.

Melbourne

* Crowd control at major events, Melbourne Cup carnival, Peter MacCallum cancer ride.* Crowd control private functions. * Loss prevention at major supermarkets.* Control room at NBN Co. Level 4 guard, also includes foot patrols of building and premises.

Broadmadows

Travel to dealers (both Australian & New Zealand) and carry out warranty and sales audits.Complete RO reviews.Review labour rates.Carry out opening, mid-week reviews and final meetings with Dealer Principles.Ensure all warranty parts have be retained for correct period.

Broadmadows

Arrange the purchase of prototype parts.Process requests for prototype tooling.Control & arrange the Benchmarking fleet (40 vehicles).Cost analysis of prototype parts.

Melbourne, Australia

Co-ordinate maintenance of both Melbourne’s metro Ambulances and Britz Campervans, both general & breakdown, this was on a 24/7 basic, 3 shifts.

North Altona

Come up to speed with all of Toyota’s systems for quality management, including TPS.Run engine dynamometers.Team member in Quality circles.Weekly 4 cyl engine strip down and review.

Fishermans Bend

Supporting Engineering changes.Worked with the newly introduced SAP system.Arranged and processed quotes for supplier tooling.Using GM WWP system arranging quotes and contracts for various vehicle components.Reduced the time for engineering changes to go through the Purchasing dept., from an average of 18 days to a day and one half.Arranged several of site.

Fishermans Bend

Fleet controller for 250 vehicles for the above Projects, this included local transport of the vehicles by truck and o/sea’s transport by sea and air to meet critical testing time lines, to Germany the UK and the USA. Marketing required further use of these vehicles for photo shoots etc.Acting Engineering Program Manager for Monaro series 3.Ran all the.

Fishermans Bend

Using the Holden warranty database to find the top ten items per vehicle (model) and carried out investigates to find solutions, including using customer surveys to rank items. Collect returned parts from dealer to confirm issues.Before starting the investigation check the global database for other like issues from around the world, if the VAP or.

Fishermans Bend

Worked within Customer Assistance area, receiving 100 phone calls per day, along with handling 6 or so letters per day. From 94 to 95 handled phone calls from the dealer network and assisted dealer technicians with complex vehicle concerns. From 95 to 97 was the sole person responsible for all phone calls and letters directed to the Managing Director’s.

Fishermans Bend

Supervised 20 trades people over two shifts.Major Achievements:Coordinate the durability testing on 4 Cyl, 6 Cyl & V8 engines on the 3-dyno cells.Ensure audits of the engines were completed each day.Complete various warranty investigations. -------------------------------------------------------------------Supervised 60 people and ensured output of 120.

Fishermans Bend

Certificate 4 Motor Mechanic/Automotive Technician in Reliability Department. Tasks included vehicle testing, running engine dynamometers, conducting warranty analysis and running a carburettor flow room.Major Achievements:First operator to commission the new carburettor flow room equipment and establish operating processes and procedures.