Dennis Mchenry Email & Phone Number

Houston, Texas Area

Site Focal (Government Business Division of Anthem Information Technology) supervising Field Service Technicians in four states. As a Sr. Field Support Technician Site Focal and ‘Point Guard’, reviewed tickets for maintenance and compliance with SLAs. Verified tickets are being updated correctly, provide workload balance, correct ticket assignments, an escalation point for technicians and Anthem Advisors. Conduct several team meetings per week for the Western Region Technicians and provide training. Assist Field Support Technicians as needed. Dell ‘Self-Dispatch’ Certified on the Anthem Account.

Houston, Texas Area

Assigned as the Western Region Amerigroup Lead Field Services Tech on the Anthem account. Responsible for supporting virtually all end user technology needs from desktop, laptop, printer, IP phones and mobile devices for both office and off premise workers. Responsible for shipping and receiving assets, deployment and reclaim, troubleshooting, asset management and inventory, assigning tasks, managing West Regional Amerigroup Technicians in TX/KS/NV/WA, leading weekly team meetings, and primary escalation point.

Houston, Texas Area

Member of the Global Network Engineering team at Shell Oil. Part of the Downstream Retail SWAT team. Support the global retail network infrastructure for Shell and Jiffy Lube retail sites in North America. Performed monthly PCI & IRM checks as well as quarterly password updates on Network Engineering managed routers and switches.

Houston, Texas Area

-Managed all aspects related to network needs as Network Delivery Manager (NDM) for a medical insurance client. Acquired and managed leveraged network resources for various projects.-Supported LAN network infrastructure in three international data centers around the globe as the backup NDM and the Lead Network Engineer for PepsiCo International. -Led a team of engineers on projects, responsible for TACACS and IP address assignments, CiscoWorks management and compliance reporting. Mentored and trained engineers.

Houston, Texas Area

-Assigned as Network Infrastructure Manager, in charge of all Alcatel-Lucent switches and wireless gear; Juniper routers, firewalls, VPNs, and IDPs; various other network equipment such as NetEnforcers, NetScalers, Cisco routers. Managed vendors and support contracts.-Redesigned HCFCD’s network and migrated the data center to re-locate to a co-lo facility.

Houston, Texas Area

Within the 22 years at EDS I worked in virtually all areas of network, server, and PC support. The last six years with EDS was as a Network Engineer for Chevron-Texaco and Bank of America. Duties included design, engineer & implement frame-relay and Cisco VPN solutions. Engineer & implement moves/adds/changes to equipment in the Secured Services environment in major data centers. Implemented mobile banking projects with satellite and cellular technologies. Brought Secured Services Engineering routers & switches up to compliance in the Audit Remediation Project. Various other projects such as new major call centers, extranet connections, VPNs (including FIPS140), and international connections. I had also supported Chevron-Texaco’s Stratacom IGX global WAN backbone (ATM & Frame Relay) and 3rd level WAN Operations Support as well as performed Data Center switch & router installation and support.Accounts assigned to were: 14 years at Enron, 1 year at Continental Airlines, 3 years at Chevron-Texaco and the last 4 years with Bank of America.

Houston, Texas Area

In charge of installation and training of medical computer systems (MEDIC) and technical support of the PC based product.

Houston, Texas Area

Mainframe (IBM 370/138) operator, then PC Operations Analyst/Programmer.

Degree, Korean Martial Arts Studies, Magna Cum Laude

Chemical Engineering, Computer Science

Activities and Societies: Phi Theta Kappa Alumni Association Charter President, Pi Kappa Alpha, University of Houston Engineering.

Associate Of Science, Chemical Engineering

Activities and Societies: Phi Theta Kappa Treasurer then President (International Honor Fraternity), Karate instructor for members.

High School

Activities and Societies: Graduated Cum Laude, National Honor Society, Varsity Football and Track, Mu Alpha Theta (Mathematics Honor.