Dennis Dillon Email & Phone Number

Boise, Idaho, United States

Boise, Idaho, United States

Boise, Idaho Area

• Responsible for the success of the client partnership and program implementation.• On board new clients with brand threat problems, develop tailored solutions, diligently provide customer service.• Account management for some of the world’s most recognizable brands• Continuous net positive revenue growth added to the client portfolio every year.• Develop data-driven strategies to defend intellectual property protecting both the brand owners and consumers.• Collaborate with multiple virtual teams throughout North America, Asia, and Europe.• Support the Sales team with pre-sales analysis, pilots, conversions, and overall procurement of new accounts and upsells.• Expertise in Intellectual Property Protection, Counterfeit Abatement, Partner and Affiliate Compliance, Paid Search and Online Fraud Prevention.

Boise, Idaho, United States

Boise, Idaho Area

Boise, Idaho Area

STEM Curriculum Training ConsultantPCS Edventures September 2013 – June 2014 Boise, Idaho• Lead training consultant for the STEM curriculum contract serving the King Abdullah Project for the Development of Public Education• Managing the training of Saudi teachers in using experiential learning methods for the Mobile Science Center• Lead testing analysis for hands-on activities during program development• Serve as final training manual and content reviewer• Serve as lead instructor on the ground in Riyadh and Jeddah overseeing all aspects of science center deployment to include equipment setup and tear down instruction and train the trainer content delivery.Business Consultant, Software InstructorLeapfox Learning - Meridian, Idaho 2013 - Present• Principal Applications instructor with a proven track record of generating repeat business• Training Management Consulting• Content Development• Train the trainer• Microsoft Certified Trainer (MCT)• Microsoft Certified Excel Expert

Boise, Idaho Area

• Conducted organizational needs assessment for the Food Service Business Unit at Lamb Weston.• Used synthesized assessment results to develop a two year functional learning plan for the business unit.• Aligned learning pillars to the organizational goals and business drivers.• Evaluated and managed five specialty vendors for third party training interventions.• Managed train the trainer for Subject Matter Experts and deployed the learning plan across the Food Service Business Unit with team members located nationwide and in Canada.• All internal stakeholders adopted the two-year learning plan into their performance management matrices.• Achieved 100% attendance/completion of all online learning interventions.• Designed weekly and monthly training progress reports and reported to senior management.

Boise, Idaho Area

Sales Training• Responsible for all sales data reports training for Micron domestic and international sites• Developed global training plan• Trained users on report design, data validation, and scheduling through instructor-led and E- Learning coursesImpact: By traveling to Asia and Europe to deliver reports training, my team was able to decrease reporting team support calls by 50%.• Coordinated and maintained the SpecTek quarterly sales plan for over $400 million in annual revenue• Partnered with corporate finance, manufacturing, and sales leadership to solidify quarterly sales targets• Developed sales data reports for key customers, sales operations, marketing, and finance• Executed on quality assurance processes to ensure the accuracy of data• Authored procedural documents to continually enhance the knowledge base of operational processesImpact: Using data analysis and diplomacy, mended fractured relationships between manufacturing and sales directors to gain weekly consensus on a $160 million quarterly sales plan.

Demo Architect Project Manager• Designed software demos for pre-sales personnel to deliver high-impact sales demonstrations at customer sites • Managed Application Security Center demo platform executing all phases of project management• Authored all technical documentation including release notes, change history, and special instructionsImpact: Designed, managed, and delivered a pre-sales demo solution that contributed to a business unit revenue growth of 14% year over year, generated by a 48% services and 9% license growth.

Boise, Idaho Area

• Designed and delivered courses in all levels of Excel to support development goals for all departments• Conducted courses in Access, Crystal Reports, Word, New Hire PC training, Information Security• Developed and delivered distance-learning courses via NetMeeting and Centra, Camtasia• Tailored curriculum to fit specific needs of accounting, engineering, and manufacturing divisions• Authored all Excel assessments and served as a mentor in writing test questions to fellow trainers• Performed final level of Excel support for the call center• Analyzed complex user issues and coached advanced users on workflow solutions• Designed the first customer facing training manuals for the Application Security Center suite

Secondary Ed Teaching Certification, Secondary Education, Russian

Bachelor Of Science (B.S.), History/Political Science