Mike Dennis Email & Phone Number

Moorpark, Ca, Us

Houston, Texas, Us

+ Significantly contributed to company’s IPO and divestiture by leading critical workstreams under the separation program+ Augmented staff with fixed-bid contracts and managed software engineering teams and critical engagements + Led cloud migrations at scale by migrating legacy 250+ applications to AWS cloud and re-platforming more than 10% to cloud-native architectures+ Enabled external, secure data sharing with partner firms and third parties through design and development of new managed file transfer (MFT) platform on Redwood+ Advanced business operations by designing and creating robotic process automation (RPA) platform on AWS Cloud. + Provided for timely vulnerability identification and remediation through implementation of secure cloud architectures and establishing security best practices for DevSecOps+ Lead initiatives targeting savings of $125M over five years, aligning with cost optimization strategy

Houston, Texas, Us

+ Built data platform team staffing it with highly skilled data architects and engineers+ Revamped data strategy and developed roadmap to classify and assign owners to data domains+ Enhanced data quality and governance by consolidating data governance/data quality platform+ Advanced analytics capability with data-integration architectures and design patterns, leveraging Snowflake as centralized data hub for analytics and business intelligence+ Improved data consistency and accuracy by rationalizing multiple business intelligence (BI) platforms and consolidating to three standardized BI platforms: PowerBI, Tableau, and Sigma

+ Created digital strategy with chief customer officer to execute customer surveys and design thinking workshops; evaluated baseline NPS and customer sentiment/feedback analysis; targeted 25% improvement in NPS score+ Achieved 65% improvement in NPS by delivering targeted digital capabilities, such as online withdrawals, trades, fund allocations, electronic delivery, and alerts and notifications+ Realized 45% increase in self-service and straight-through processing and 50% reduction in customer complaints by transforming waterfall-based delivery organization into nimble, iterative Agile product driven delivery model in two years+ Modernized contact center by consolidating multiple legacy Avaya-based IVRs onto Genesys Cloud with voice authentication, speech analytics, call-back assist, new self-service capabilities, and customer sentiment analysis+ Avoided fraudulent account takeovers by developing API-based integration with TransUnion, GiACT for out-of-band customer verification & implemented data masking algorithms to protect customer privacy and comply with data privacy regulations.+ Developed all-digital, cloud-native capabilities on AWS elastic container service (ECS) platform, microsites, and microservices on React.js, Node.js, and Cassandra, and full CI/CD with vulnerability scans and code compliance checks and weekly penetration testing. + Increased DALBAR ranking from top-10 to top-3 website for both customers and financial advisors

+ Designed and developed critical business capabilities for annuities business on multiple technology stacks+ Reduced technology debt 56% over two years by rationalizing applications and upgrading technologies + Achieved significant cost savings and increased efficiency with development and implementation of strategy to modernize mainframe interactions, leveraging Z/OS Connect to deploy APIs, and convert 80% of functions to browser-based interface+ Improved application security with improved processes to scan source-code repositories weekly and produce vulnerabilities dashboards with target to remediate critical-high vulnerabilities within two weeks+ Streamlined deployment through development of database change management automation with integration of database deployment tasks into DevSecOps pipeline with Datical (now Liquibase professional)+ Managed outsourced engineering teams and vendor contracts holding vendors accountable for critical deliverables

+ Managed application portfolio for Annuities business including portals for financial advisors and policy holders, contact center applications, data warehouse, enterprise data repositories, and distributed applications+ Identified emerging technologies, developed business cases to drive innovation, and gained business and IT leadership approval to implement through successful management of technology proofs of concepts + Saved millions of dollars in development costs, fulfilled obligations to partner firms, and increased performance 10Xs by successfully implementing Oracle ExaData Cloud database, meeting daily SLAs for Annuity batch + Served as CIO backup for business continuity/incident management team, developing business continuity plans (BCPs) and approving annual disaster recovery tests and BCPs+ Passed internal/external audits, meeting all audit, legal, and compliance requirements+ Met critical project milestones and company standards by managing outsourcing contracts and held vendors accountable

Mca, Master Of Computer Applications

Bs, Computer Science

Education record

Education record