Accomplished and growth-focused executive with extensive experience in delivering operational excellence and driving cost & quality efficiencies across multiple industries, including insurance, services, banking, and telecom.Highly skilled in overseeing comprehensive claims & customer servicing management processes and implementing strategies to enhance customer experience, reduce loss ratios, and achieve operational objectives. Proven ability in defining and executing IT governance strategies and aligning technology initiatives with business objectives. Proficient in leading feasibility studies for new projects and managing platform and operations implementations. Skilled in managing large-scale IT systems and multidisciplinary projects and teams, driving digital vast experience working in international business environments, including European markets. Areas of Expertise:• Operations Management • Claims Management • Mergers & Acquisitions • Digital Transformation & Innovation • IT Governance & Transformation • Leadership & Talent Development • Project Management • Stakeholder Management• Cross-cultural CollaborationAs a C-Level Executive and Senior Consultant, I leverage my 27 years of experience and expertise in the insurance industry to advise and support companies on costs, digital, and customer experience transformation projects. I have worked as executive with leading insurance companies such as Liberty Seguros, Allianz Seguros and Allianz Direct, and as BCG Senior Advisor Consultant in HDI and Bradesco Auto/RE, delivering innovative solutions and measurable results in all those companies.I held executive board positions at Liberty Seguros Brasil and Seguros Diretos Participações LTDA (DIFI), where I led strategic initiatives, managed large teams and budgets, and negotiated with key partners and stakeholders. I also have international exposure, having worked on projects and assignments in various countries across Europe, Americas, and Asia. I am passionate about creating value for customers and partners, driving operational excellence and innovation, and collaborating with diverse and talented teams.