Head Of Innovation
CurrentAs head of innovation, I've developed and implemented:AI , chatbots applied to client service, hospitality and entertainment sectors: NH Hotels, Sony Pictures. Experience with NLU platforms and AI dialogue architectureProcesses of marketing automation: CRM, inbound marketing using Hubspot, Marketo and ExactTargetDynamic creative optimisation campaigns to automatically select the most effective ad pieces using Salesforce marketing cloud.Online social media analysis… Show more As head of innovation, I've developed and implemented:AI , chatbots applied to client service, hospitality and entertainment sectors: NH Hotels, Sony Pictures. Experience with NLU platforms and AI dialogue architectureProcesses of marketing automation: CRM, inbound marketing using Hubspot, Marketo and ExactTargetDynamic creative optimisation campaigns to automatically select the most effective ad pieces using Salesforce marketing cloud.Online social media analysis in the effective compilation of content based on current online conversation trends using Sysomos, Watson Analytics and proprietary tools.I constant develop and improve workflow processes for the agency and clients using cloud based platforms, Trello, Slack, chatbots, Gsuite for employees and bitbucket for programmers.Developed an agency collaboration with Beeva for real world innovation implementation. Show less