Dennison Brower, Mba Email & Phone Number

Menomonie, Wisconsin, United States

Eau Claire, Wisconsin, United States

Eau Claire, Wisconsin, United States

Eau Claire, Wisconsin Area

• Led company-wide operating expense reduction initiative for Medicare & Retirement (M&R) Operations, exceeding 2019 target of $97M by achieving ~$103M of operational savings• Led team of Six Sigma Black Belts, delivering over $30M of value to the organization in 2019 against a goal of $28.5M

Eau Claire, Wisconsin Area

• Direct responsibility for the Member Administration Domain capital budget, which exceeded $10M annually • Voting member of M&R Capital Committee, reviewing all M&R discretionary and non-discretionary capital requests• Oversight of scope and budget for several key initiatives, including Application Auto-Adjudication, EEMS Enhancements, Eligibility Synchronization, and PCP Optimization• Led business case creation for several key initiatives, including Telephonic EFT Capabilities, Decommission of ERN, and MOP Expansion• Implemented new agile funding approach for member administration non-discretionary work, now viewed as a business best practice

Eau Claire, Wisconsin Area

• Selected for new team established to act as a relationship hub between M&R market leadership and operations• Direct responsibility for relationships with M&R East Region, Billing, Reconciliation & Enrollment (BRE), Customer Service, Sales & Marketing, and Clinical Operations• Partnered with Enrollment and Customer Service to implement outbound call process for applications missing information, which resulted in ~$12M of incremental 2015 revenue • Partnered with Customer Service to implement several initiatives, including Polish Language Support, the MediCARE Challenge, and 2015 Customer Service Roadshow• Led cross-operational team (service, clinical, claim, etc.) to implement new Provider Directory Policy, enacted to protect members from financial impact due to incorrect Provider Directory information

Eau Claire, Wisconsin Area

• Selected to lead and establish new operational support team of eight business analysts• Achieved outstanding employee satisfaction survey results:o 100% Employee Engagement for two consecutive years (2012 and 2013)o 96% and 100% Manager Effectiveness (2012 and 2013, respectively)• Implemented quality remediation actions, which resulted in twelve consecutive months of enrollment quality scores exceeding 99%

Eau Claire, Wisconsin Area

• Managed multiple functional teams within the enrollment department, with direct management of four supervisors and indirect oversight of sixty-five associates• Implemented enrollment processing teams with offshore partners at Hyderabad, India site, realizing process redundancy and reduced labor cost• Developed and executed plan to hire and train 170 temporary employees across three sites (Eau Claire, WI, Mt. Vernon, KY, and Hyderabad, India) to support 2012 AEP • Initiated project to automate Late Enrollment Penalty (LEP) attestation processing, which resulted in a 75% reduction of manual LEP attestation processing workload and savings of $650k over a five year period• Initiated project to integrate Medicare eligibility data within internal enrollment application processing tools to allow for increased utilization of off-shore resources, which resulted in savings of over $1.1 million over a five year period• Worked closely with enrollment teams to increase focus on quality through improved processing instructions and feedback process, which resulted in 98.68% enrollment quality score for 2011

Eau Claire, Wisconsin Area

• Direct supervision of twenty-three enrollment processors• Worked closely with IT to improve auto-adjudication rates and quality• Continuous improvement efforts and use of automation reduced employee need by over 50% while improving compliance with Medicare regulations• Facilitated development and increased use of macros to improve quality and productivity• Direct oversight of other supervisors and their respective teams beginning Feb. 2009• Distinguished Employee of the Month (March 2008)

Rice Lake, Wisconsin

• Successfully managed each of the three departments within the restaurant for at least a six-month time period (Kitchen, Bar/Host, Service)• Store earned high rankings out of the 500+ restaurants in the Applebee’s corporate system (Ranked 30th in 2005, 18th in 2006, and 17th at the time of leaving in 2007)• Responsible for sales forecasting and monitoring of restaurant’s P&L• Elected member of the KOPS (Kitchen Operations) council for the MN/WI market• Developed several associates into management positions• Manager of the Quarter (3rd quarter, 2006 – MN/WI Region)

Master Of Business Administration (M.B.A.)

Bachelor'S Degree, Business Administration And Management, General

Minor: Computer Science