Dennison Manigbas Email & Phone Number

Calabarzon, Philippines

Philippines

Philippines

Drives the efficiency and effectiveness of Critical Incident Management Process by restoring normal IT Service Operations as quickly as possible to minimize downtime and prevent adverse impact on business operations, maintaining excellent service quality and availability.

Took full-circle approach on day-to-day Site Technology Operations, providing high-level of standardized IT services, promoting strong-partnership with other departments and delivering outstanding customer service, vital to the success of the service delivery center.

• Performs all routine IT site support responsibilities to include but are not limited to the following. Installing, configuring, maintaining and troubleshooting PC hardware and software.• On-site “Smart Hands” support within the service delivery center, including Equipment reboots/resets, Hardware Troubleshooting and Refresh (i.e. hard drives, memory, etc.), cabling and labeling; performed in coordination with the IT Management and in accordance to the Change Control process.• Manages network connection and VLAN switching.• Responsible in managing and maintaining knowledge-based system containing updates, installers and workstations builds.• Create scripts for the deployment (Mass installation) of Client Applications• Provide End User technical support on Teletech applications, project specific applications, and off the shelf software products.• Maintain TeleTech Lipa local servers.• Maintains Virtual machines• Maintains Active Directory through creation of newly hired logins, update of logins, and workstations (All accounts including General and Administrative).• Configuration of Cisco Hard phones and Soft phones.• Resolves issues reported through TeleTech reporting system. (TeleTech Service Desk) in a timely manner.• Attends to meetings/calls that aim to resolve or improve IT performance.• Working in a professional networking office environment and familiar with internet, email, word processing, presentation of software programs.• Maintained responsibility for computer security, virus management system, monitor, printer - troubleshooting and repair.• Subject Matter Expert on technology issues and concerns within Teletech Lipa• Work under pressure, meet deadlines and focused in achieving business targets.

Duties and responsibilities:Ensure the functionality of all the PC Desktops Maintaining and installing voice systems to support call-flow; limited to cabling, headsets and any software needsTests and evaluates current hardware components, replacing parts as requiredProvide technical support on software/application issuesProperly isolate problems and escalate issues if necessaryOS patching and upgrading on regular basisPerform network cabling and basic network troubleshootingSet-up new computers for deploymentUpdating/monitoring of IT InventoryComplete all assigned tasks on or ahead of timeConducts electrical safety checks on computer equipment

Duties and responsibilities:Data-entering claim details using MedNext system Evaluating and Processing electronic claims (e-claims) using helpful resources such as ICD-9 and medication chart to allow careful decisivenessAssigned to train, guide and assist new team member(s) with the step-by-step procedures on using the systemAssist in auditing data-entered claims by new team member(s)Reports to supervisor and team leader with the daily productivity quota