Joel Dennison Email & Phone Number

Dayton, Oh, Us

Fenton, Missouri, Us

Hanover, Md, Us

• Coordinate with multiple system integrators to ensure best security practices are followed and implemented throughout the enterprise, integrating new and upgrading existing Industrial Control Systems (Rockwell Automation & Ignition).• Manage and expand the footprint of Microsoft SQL Server 2016 Cluster using Always-On Availability Groups for High Availability.• Patch Management of IT/OT servers and OT workstations (PDQ).• Provisioning Microsoft Windows servers and workstations (Azure & VMware).• Manage Active Directory, Group Policies, DNS.• Implement and support cloud-based and on-premise Windows and Linux operating systems.• Provide guidance and implement infrastructure design, business continuity & disaster recovery plans.• Partner with application owners, vendors, and consultants to prevent, identify and remediate complex system issues.

Dublin, Ie

• Plan and coordinate upgrades of servers running Rockwell Automation applications: FactoryTalk Batch, FactoryTalk View SE, FactoryTalk Transaction Manager, Factory Talk AssetCentre & ThinManager• Pro-actively identify opportunities, anticipate problems and implement solutions with the Process Automation Engineers, Process Engineers, Manufacturing Associates and the Maintenance team as required for business impacting issues• Record and investigate issues, perform root cause analysis, escalate to management and other teams as required. Co-ordinate the response with external vendors for issue resolution, upgrades etc.• Provide technical support for control systems to Engineering, Validation, Maintenance and Process Engineers across Manufacturing and Process Development as required• Prepare specifications, protocols, procedures and other documentation as required.• Programming of Allen-Bradley SLC, ControlLogix and CompactLogix controllers using RSLogix 500 and RSLogix 5000.• Coordinated scheduling, testing and implementation of Microsoft and Symantec security patches on Automation servers• Responsible for completing scheduled administrative tasks on Process Automation solutions

Noida, Uttar Pradesh, In

• Lead engineer of SCCM 2012 migration team, providing historical knowledge of customer's SCCM 2007 environment• Lead engineer of NetBackup upgrade and migration team• Utilize CA NimSoft and ServiceNow to provide customer support• Identify and troubleshoot hardware failures on x86 and AIX/Linux based servers to include the replacement of failed hardware components• Troubleshoot all facets of Windows operating system issues, server and workstation• Complete customer configuration maintenance including design, planning, hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs as required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Administration, management and installation of BlackBox iCompel digital signage• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed, adhering to published SOPs in a GmP/GxP FDA regulated environment

Houston, Texas, Us

• Utilize custom monitoring software and internal ticketing system to provide customer support• Identify and troubleshoot simple hardware failures on x86 and AIX/Linux based servers to include the replacement of failed hardware components• Troubleshoot simple operating system storage issues including, disk management and RAID technologies• Complete customer configuration maintenance including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling• Provide technical communication relating to customer configurations in a concise, professional manner• Adhere to company security policies and procedures, including health and safety and local governing requirements as directed

Hanover, Md, Us

• Key member of Global Windows 7 Migration Team.• Administration of Microsoft SCCM deployment solution for desktop OS and software packages.• User account management, data access, tape backup, print server management, and performance/availability monitoring of critical systems.• Provide 2nd level support for all server and desktop related issues as needed.• Manage server virtualization (VMware) environment.• Installation of Cisco TelePresence Video Conferencing systems• Administration and installation of iCompel Digital Signage systems• Complete all activities in accordance with approved SOPs and IT guidelines in a GMP environment.

Atlanta, Georgia, Us

• Consultant on Reed-Elsevier Technology Services internal project to migrate several hundred servers (physical and virtual) from one data center to another using various methods including, but not limited to VMware 3.x – 5.x. • Diagnose, troubleshoot, consult, and resolve problems within complex systems in an enterprise-wide database & web server environment with over 9500 servers.

New York, Ny, Us

• Administrator of ITIL products: CA Unicenter Service Desk, CA IT Client Manager (ITCM), CA Unicenter Patch Management (UPM) and CA CMDB• Maintained operation of approximately 300 Windows 2003/2008 servers, over a 290 node MPLS WAN.• Primary point of contact between Help Desk and Server Technologies group• Triaged Level 3 Help Desk support requests for Store Management and Executives• Assisted and trained End-User (PC) Support personnel on usage and best practices of Unicenter Asset Management, Remote Control and Software Delivery• VMWare administration of approximately 300 VM servers in multiple farms and locations (4.x, 5.x)• Project Manager to close one of three data centers• Created and modified scripts to assist automation of SAP processes (WFM, BW, TAW) support• Maintained adherence to ITIL, SOX & PCI compliance and processes• Created Point-of-Sale, desktop, laptop & server images• Active Directory administration• Administered centrally managed anti-virus solutions (McAfee & Trend-Micro)

Milwaukee, Wi, Us

• Responsible for co-leading team of analysts who maintained operation of approximately 250 Windows NT/2000 servers, over a 75 node MPLS WAN.• Triage advanced Level 3 Help Desk support requests for retail store management• Training and mentored team members• Monthly audit of ~6,000+ Active Directory user accounts.• Administered centrally managed anti-virus solutions (McAfee & Trend-Micro)• Created Point-of-Sale, desktop, laptop and server images.• Microsoft Exchange 5.5 administration• Maintain adherence to Sarbanes-Oxley & PCI compliance and processes.

Us

• Enterprise-wide administration of technology equipment: desktops, laptops and servers running various Microsoft Operating Systems (3x, 9x, NT), as well as other assistive technology equipment and repair as needed.• Provided recommendation of appropriate action for prompt service and limited downtime, as well as leading specific in-service training to educational staff as needed.• Installation and maintenance of Novell 4.11 Intranetware & GroupWise over a 29 node WAN spread out over an area of approximately 42 square miles and approximately 13,000 users as well as upgrading existing Windows NT 3.51 servers to 4.0.• Responsible for supervision and training of job-shadow/work-study interns• Standardization and implementation of enterprise-wide virus protection program• Served as webmaster, assisting faculty and educational staff in the development of the school district’s website (www.dps61.org)• Conducted maintenance and configuration of Apple and Macintosh computers as needed

New York, Ny, Us

• Administration and supervision of Payroll & Workmen’s Compensation for approximately 1,800 temporary employees. • Additional responsibilities included, but not limited to, performing Windows 3.11 to Windows 95 conversions on a small number of desktop computers as well as backup and maintenance of payroll database and other various key subsystems.

Integrative Leadership

Music Education

General Studies