Joel Dennison Email & Phone Number

Dayton, OH, US

Fenton, Missouri, US

Hanover, MD, US

• Coordinate with multiple system integrators to ensure best security practices are followed and implemented throughout the enterprise, integrating new and upgrading existing Industrial Control Systems (Rockwell.
• Manage and expand the footprint of Microsoft SQL Server 2016 Cluster using Always-On Availability Groups for High Availability.
• Patch Management of IT/OT servers and OT workstations (PDQ).
• Provisioning Microsoft Windows servers and workstations (Azure & VMware).
• Manage Active Directory, Group Policies, DNS.
• Implement and support cloud-based and on-premise Windows and Linux operating systems.

Dublin, IE

• Plan and coordinate upgrades of servers running Rockwell Automation applications: FactoryTalk Batch, FactoryTalk View SE, FactoryTalk Transaction Manager, Factory Talk AssetCentre & ThinManager
• Pro-actively identify opportunities, anticipate problems and implement solutions with the Process Automation Engineers, Process Engineers, Manufacturing Associates and the Maintenance team as required for business.
• Record and investigate issues, perform root cause analysis, escalate to management and other teams as required. Co-ordinate the response with external vendors for issue resolution, upgrades etc.
• Provide technical support for control systems to Engineering, Validation, Maintenance and Process Engineers across Manufacturing and Process Development as required
• Prepare specifications, protocols, procedures and other documentation as required.
• Programming of Allen-Bradley SLC, ControlLogix and CompactLogix controllers using RSLogix 500 and RSLogix 5000.

Noida, Uttar Pradesh, IN

• Lead engineer of SCCM 2012 migration team, providing historical knowledge of customer's SCCM 2007 environment
• Lead engineer of NetBackup upgrade and migration team
• Utilize CA NimSoft and ServiceNow to provide customer support
• Identify and troubleshoot hardware failures on x86 and AIX/Linux based servers to include the replacement of failed hardware components
• Troubleshoot all facets of Windows operating system issues, server and workstation
• Complete customer configuration maintenance including design, planning, hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs as required

Houston, Texas, US

• Utilize custom monitoring software and internal ticketing system to provide customer support
• Identify and troubleshoot simple hardware failures on x86 and AIX/Linux based servers to include the replacement of failed hardware components
• Troubleshoot simple operating system storage issues including, disk management and RAID technologies
• Complete customer configuration maintenance including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs required
• Troubleshoot copper and fiber cabling including initial installation testing as well as connectivity issues with previously deployed copper or fiber cabling
• Provide technical communication relating to customer configurations in a concise, professional manner

Hanover, MD, US

• Key member of Global Windows 7 Migration Team.
• Administration of Microsoft SCCM deployment solution for desktop OS and software packages.
• User account management, data access, tape backup, print server management, and performance/availability monitoring of critical systems.
• Provide 2nd level support for all server and desktop related issues as needed.
• Manage server virtualization (VMware) environment.
• Installation of Cisco TelePresence Video Conferencing systems

Atlanta, Georgia, US

• Consultant on Reed-Elsevier Technology Services internal project to migrate several hundred servers (physical and virtual) from one data center to another using various methods including, but not limited to VMware 3.x.
• Diagnose, troubleshoot, consult, and resolve problems within complex systems in an enterprise-wide database & web server environment with over 9500 servers.

New York, NY, US

• Administrator of ITIL products: CA Unicenter Service Desk, CA IT Client Manager (ITCM), CA Unicenter Patch Management (UPM) and CA CMDB
• Maintained operation of approximately 300 Windows 2003/2008 servers, over a 290 node MPLS WAN.
• Primary point of contact between Help Desk and Server Technologies group
• Triaged Level 3 Help Desk support requests for Store Management and Executives
• Assisted and trained End-User (PC) Support personnel on usage and best practices of Unicenter Asset Management, Remote Control and Software Delivery
• VMWare administration of approximately 300 VM servers in multiple farms and locations (4.x, 5.x)

Milwaukee, WI, US

• Responsible for co-leading team of analysts who maintained operation of approximately 250 Windows NT/2000 servers, over a 75 node MPLS WAN.
• Triage advanced Level 3 Help Desk support requests for retail store management
• Training and mentored team members
• Monthly audit of ~6,000+ Active Directory user accounts.
• Administered centrally managed anti-virus solutions (McAfee & Trend-Micro)
• Created Point-of-Sale, desktop, laptop and server images.

US

• Enterprise-wide administration of technology equipment: desktops, laptops and servers running various Microsoft Operating Systems (3x, 9x, NT), as well as other assistive technology equipment and repair as needed.
• Provided recommendation of appropriate action for prompt service and limited downtime, as well as leading specific in-service training to educational staff as needed.
• Installation and maintenance of Novell 4.11 Intranetware & GroupWise over a 29 node WAN spread out over an area of approximately 42 square miles and approximately 13,000 users as well as upgrading existing Windows NT.
• Responsible for supervision and training of job-shadow/work-study interns
• Standardization and implementation of enterprise-wide virus protection program
• Served as webmaster, assisting faculty and educational staff in the development of the school district’s website (www.dps61.org)

New York, NY, US

• Administration and supervision of Payroll & Workmen’s Compensation for approximately 1,800 temporary employees.
• Additional responsibilities included, but not limited to, performing Windows 3.11 to Windows 95 conversions on a small number of desktop computers as well as backup and maintenance of payroll database and other various.

Integrative Leadership

Music Education

General Studies