Providing physicians, nurses, respiratory therapists, radiologists, and managers with departmental support by focusing on billing and managed care functions including charge entries, billing edits, charge reconciliations, responding to billing inquiries, corresponding with insurance carriers, investigating billing discrepancies.Providing departmental support by managing physician and manager calendars, patient calendars, scheduling critical care, cross-booking interpreters, providing social services, creating and verifying master patient index.Delivering front end customer service, patient registration, insurance edits, coverage verification, co-payment collection, referral procedures coordination, pre-authorization, filing medical records, receiving incoming calls, preparing mail, reports, photocopying, faxing, and other administrative tasks.

Bridging the gap between information technology and patient care in order to guarantee medical information is accurate, protected, and able to be analyzed.Maintaining and updating patient records, medical history, treatments, examinations, and other crucial patient data. Organizing, filing, and storing records supporting the process of releasing patient medical records.Collaborating with medical, operational, and administrative staff to develop, implement, and maintain updated information management systems.

• Planning and executing large-scale client events and experiences which showcase IBM’s Data and Watson AI portfolio.• Coordinating multi-client engagements, international visits, student group seminars, and business partner events to progress deals and close sales opportunities.• Collaborating with various IBM divisions and teams to deliver world-class service to C-suite executives.• Leading site safety team, implementing and communicating updated safety codes and fire drill processes to ensure employee safety.• Updating internal collaboration website featuring key employee information and building protocol.• Supported the Cambridge team that in the last year processed over 430 event requests with over 4000 participants touching $330 Million dollars in sales opportunity with over $160 Million dollars of deals won.• Awarded Certificate of Appreciation & Challenge Coin, by the United States Department of Homeland Security (DHS).• Developing and executing programs geared towards client engagement success. Through my work with cross-functional teams, I support end-to-end campaign strategies and revenue objectives for the business.

• Worked collaboratively with the clinical team to deliver patient care by providing clerical, customer relations, and support services to patients, guests, and healthcare team members.• Closely monitored patient activity and reported regularly to the medical staff in the pediatric intensive care unit (PICU).• Maintained adequate stock of medical supplies including prescriptions, defibrillators, needles, etc.