Customer Success And Renewals Leader, North America Commercial Sales
CurrentRecruited to lead a sales transformation focused on renewals, customer adoption and value realization. Accountable for a subscription renewal and expansion bookings business of $600M and $900M, respectively• Built and deployed the strategy, programs, sales plays and operational processes that drove implementation and customer value, heath and retention all focused on the Customer Lifecycle – Adoption through Renewal• Orchestrated efforts across teams of sales, marketing and technical resources. Built a “success platform" which includes LAER based customer lifecycle, sales plays, telemetry, compliance and adoption strategy• Exceeded targets and quota each quarter since program inception. During this time renewal and expansion rates have improved 10 points and 20 points, respectively, generating incremental bookings in excess of $235M