Dennis Roman Carlo Aranas Email and Phone Number
I am a seasoned professional with 10+ years in the call center industry, workforce management (WFM), and recruitment. I am seeking a company where I can contribute my experience and knowledge. I have leadership skills and expertise in various workforce management tools I have encountered over the years. I have customer service skills that I acquired from over 10+ years in the call center industry and recruitment skills that I recently acquired from my current company.I am eager to apply my experience and strong interpersonal skills, attention to detail, and ability to work in fast-paced environments to provide exceptional support.
Talentpop
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Recruitment SpecialistTalentpop Oct 2023 - PresentPhilippines
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English Second Language TeacherEngoo Jun 2020 - Aug 2022Davao City, Davao Del Sur, PhilippinesPart time teacher for ESL students based in China and Japan. -
Workforce Scheduling AnalystAwesome Os Jul 2016 - Aug 2022Region Xi - Davao, PhilippinesScheduling Analyst for a fashion account, managing and creating schedules based on forecast and requirements. Also does real time monitoring and analysis of staffing graphs and data. Lead a team of Adherence Analysts (RTA) ensuring they follow processes and guidelines set by the team and company. -
English TeacherAcadsoc Ltd Mar 2020 - Jun 2020Davao City, Davao Del Sur, Philippines -
Virtual AssistantFreelance Homebased Employee Jul 2013 - Jul 2016Dagupan, PangasinanHomebased Virtual Assistant for a Marketing executive and a New York based Psychology clinic
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Live Chat Operator (Home Based)Engage To Sell, Llc Jul 2013 - Apr 2015Home Based, Freelance JobLive Chat operator for different auto dealerships in the US and Canada. -
Live Chat Operator (Home Based)New Car Sell Off May 2014 - Aug 2014Manila. PhilippinesLive chat operator for an auto dealership site in Canada. -
Live Chat Operator (Home Based)Roca Labs Pharmaceutical, Inc Aug 2013 - Nov 2013Dagupan, PhilippinesEmail and Chat support, answering customer’s queries about weight loss products the company is offering.
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Virtual Assistant (Home Based)Getattitude Jun 2013 - Nov 2013Manila, PhilippinesVirtual Assistant, tasked to handle SEO marketing, Social Media marketing, Leads generation and Article writing. -
Real Time AnalystSitel Sep 2011 - Jun 2013Baguio, PhilppinesReal Time Analyst for multiple accounts. Does data analysis and queue management -
Real Time Analyst, Global Command CenterHarte Hanks Sep 2010 - Aug 2011Market Market, Taguig, PhReal Time Analyst for multiple offshore accounts ranging from healthcare to logistics customer service support, does also intra-day reports and end of day reports as well. -
Real Time AnalystVxi Global Holdings Mar 2010 - Sep 2010Makati, Metro ManilaReal Time Analyst for a financial account, handling real time monitoring and reporting. Also does historical reporting for the reporting team from time to time. -
Call Center Operations Desk OfficerSutherland Global Services Dec 2008 - Mar 2010Region Xi - Davao, PhilippinesCCOD (call center operations desk) officer for a telecommunications account, responsible for real time analysis, queue management, and reporting. We monitor agent's handle times and relay real time status of workforce absenteeism and attendance. -
Account ExecutiveBranders.Com Jul 2007 - Feb 2008Ortigas, Pasig City, PhlippinesWorked as an Account Executive for an online promotional items website, specializing in brand merchandising and promotions. Handled the orders of US based clients to ensure it meets the clients specifics. -
Customer Service RepresentativeInovize (Phils), Inc. Mar 2007 - Jun 2007Makati City, PhilippinesTrained Customer Service Representative handling inbound calls for an online consumer electronics website.
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Customer Service RepresentativePeoplesupport Inc Jan 2006 - Mar 2007Makati City, PhilippinesStarted as a sales agent for an online travel agency, assisted customers in booking their flight, hotel and/or car reservations and was promoted to customer service representative for hotel reservations, handled inbound calls from customers regarding their travel reservations, and after purchase customer service. Achieved above average performance appraisals during the 3rd and 5th month tenure. Given a satisfactory appraisal for the 1st year of tenure. Consistent in achieving above standard schedule adherence.
Dennis Roman Carlo Aranas Skills
Dennis Roman Carlo Aranas Education Details
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Mass Communication/Media Studies -
Regular/General High School/Secondary Diploma Program
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Primary Education (Elementary)
Frequently Asked Questions about Dennis Roman Carlo Aranas
What company does Dennis Roman Carlo Aranas work for?
Dennis Roman Carlo Aranas works for Talentpop
What is Dennis Roman Carlo Aranas's role at the current company?
Dennis Roman Carlo Aranas's current role is Recruitment Specialist | Workforce Management Scheduler | Workforce Management Analyst | Real Time Analyst | English as a Second Language (ESL) Teacher.
What schools did Dennis Roman Carlo Aranas attend?
Dennis Roman Carlo Aranas attended University Of Mindanao, University Of Mindanao, Ateneo De Davao University.
What skills is Dennis Roman Carlo Aranas known for?
Dennis Roman Carlo Aranas has skills like Customer Service, Microsoft Excel, Leadership, Sales, Project Management, Email Marketing Software, Online Lead Generation, Email Marketing, Content Writing, Management, Strategic Planning, Team Building.
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