New Business Development, New Customer Acquisition, RFP Procurement, Contract Negotiation, Strategic Sales Growth

New Business Development, Customer Conversion, Relationship Management, New Market/Industry Development, Market Segment Penetration, Market Share Growth, Revenue/Yield Management, CRM Implementation, Sales Lead Generation, Brand Development, Digital Marketing, Social Media Strategy, Website Integration representing a national leader in the Custom Logistics Delivery Industry. Providing customized logistics solutions for time-sensitive, specialized shipping needs of key growth industries. Expertise and Experience ensures secure, reliable and compliant express transportation for time-critical and Just-In-Time requirements of the Medical, Pharmaceutical, Clinical, Laboratory Testing, Legal, Construction and Freight Forwarding industries. Certified Specialty Logistics PartnerMCC # 143387 | MC-725649-B | US DOT # 149002 - SP 8308 - HM 001704 | SCAC-ASDRIAC Change 5 Authorized Representative | US DOT PHMSA Hazardous Materials RegisteredUS DOT FMCSA Carrier Safety Rated | US DOT Security Training 49 CFR Part 172US Interstate Commerce Commission Permitted | Missouri MCRS Property Carrier

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

New Business Development, Customer Conversion, Relationship Management, Market Segment Penetration, Market Share Growth, Revenue/Yield Management representing the International Parcel Shipping Services of DHL Express, Inc.

- Delivered superior sales results through solutions-based sales and challenger sales approaches. - Analyzed financial impact on Days Sales Outstanding, speed to market and competitive fitness from gaps, delays and redundancies in Import Supply Chains.- Recommended comprehensive strategy and implementation plan to improve processes for demand forecasting, production scheduling, vendor management, inventory optimization and transportation cost..- Knowledgeable in all modes of transportation for international and domestic logistics.- Specialized in Canada Cross-Border Customs Clearance and Non -Resident Importer Accounts- Applied business acumen to eCommerce Fulfillment scenarios for domestic and export shipping.- Analyzed impact of Landed Cost Estimating, Free Shipping and Return Logistics on shopping cart abandonment rates, repeat business and average revenue per internet order.- Recommended customer service and website options to improve click through rates to check out, improve customer online experience and increase customer loyalty. - Built strong customer relationships through creative approach and strategic thinking- Influenced and changed customer's buying behavior to increase overall spend to increase savings- Led a sales team of account executives to meet team and individual revenue goals.- Integrated digital marketing and social media outreach to improve customer online experience- Experienced Sales Leader in Print/Cable Media Advertising, Direct/International Mail, eCommerce

- Identified opportunities, analyzed and determined customer needs, competitive threats, developed sales, pricing and negotiation strategies for portfolio products.- Developed and implemented account strategies, sales action plans and customer-facing tools necessary to achieve international growth objectives.- Applied subject matter expertise to build relationships, explored and advanced supply chain/vendor management, capital/financing, insurance and technology opportunities.- Applied business acumen and advanced industry knowledge to create compelling value propositions to gain pivotal commitments. - Created territory sales action plans to achieve key performance indicators for profit, product mix, market share and revenue growth.- Created presentations, implemented conversions, resolved service issues, penetrated for product portfolio and cultivated relationships. - Acquired new revenue by converting competitor’s accounts, expanded revenue by penetrating for new opportunities in current accounts and grew retention revenue by establishing integrated relationships. Rank and Recognition: #1 UPS International Account Manager New Business and Total Revenue 2014 #2 UPS International Account Manager New Business and Total Revenue 2013#1 Top Performer UPS Central Region New International Business and Total Revenue 2012Top 10% Rank UPS Global Sales Force New and Total Revenue (World of Champions) 2011Quantified Achievement Summary: Grew $5.6 Million revenue account base 11% 2014 vs. 2013 – Total Territory Expansion. Converted $279,450 Apparel Distributor by upgrading order and distribution process.Converted $1.8 Million new revenue for Direct Ocean Importer from Forwarders.Converted $970,739 new Import and Export revenue in Targeted Growth Accounts: * 2013 – Dance Wear Retailer, Dental Device Importer, Diagnostic Reagent Lab. * 2012 – Apparel Direct Importer, Head Wear Manufacturer, Fashion Footwear Distributor

Responsible to identify, develop and implement sales strategies to provide solutions to customer’s supply chain and distribution channels. Delivered product expertise, training tools and mentoring to sales force. Led team of overlay subject matter experts as primary account relationship owner to generate penetration and conversion revenue.Converted $310,000 new business of True Fitness Equipment 100% from FedEx.Converted $215,000 new business of Graham Field (Medical) Supply Canada from FedEx. Converted $143,700 new business of Harcourt/Reed-Elsevier Canada from DHL Express

Responsible to identify, develop and implement sales strategies to provide solutions to customers' supply chain, distribution channels and international logistics programs. Engaged multiple levels of decision makers at Global, National and Major Account levels. Delivered product expertise, training tools and mentoring to team of 15 account managers. Achieved 179% performance to Business Plan for total revenue 2001 to 2004 period. Converted $160,000 new business for General Credit Forms from FedEx in 2002. Generated $170,000 new revenue for Sears Portrait Studio by designing and implementing an innovative distribution program for multiple store expansion projects in Mexico in 2003.

Responsible for new account acquisition, conversion, penetration and retention for the Southwest Region. Managed all aspects of account and customer service plans to increase revenue and market share growth in international shipping including import and export logistics.Generated $17 million in new international revenue for core products over eight years. Grew total territory revenue 208% for core products over eight-year period.

Responsible for new account acquisition, conversion, penetration and retention. Managed all aspects of account and customer service while executing territory expansion and market share growth strategies international shipping including import and export logistics.Achieved 14% average annual increase in total territory revenue from 1992 to 1998. Ranked #1 Account Executive in Southwest Region and #3 Total US in 1999. Earned “WorldFreight” Salesman of the Month each month from 1995 to 1996.

Responsible for new account acquisition, conversion, penetration and retention. Managed all aspects of account and customer service while executing territory expansion and market share growth strategies international shipping including import and export logistics.Generated $1.38 million new revenue from Harcourt/Reed after customizing a logistics plan to optimize Order and Fulfillment processes.