Dennis Scheibe Email & Phone Number

Livonia, Michigan, United States

Collaborating with my colleagues towards the growth, retention, and satisfaction of the customer base; maximizing revenue; optimizing system capacity; market analysis; as well as the maintenance of systems required to support commercial arrangements.

Livonia, MI

Responsible for the marketing of short term system capacity and the development of commercial arrangements as well as market analysis and the maintenance of systems needed for transportation services.

Chicago, IL

Leading a team of gas schedulers that proactively support the marketing and asset optimization business through scheduling natural gas on pipelines throughout the US Midwest, and on LDC's in Michigan, Wisconsin, Illinois, and Indiana. Ensure timely and effective process improvements and system enhancement delivery. Drive a culture of professional.

• Promoted to direct a team of 12 transportation professionals. Complete responsibility for service provided to existing customers that included: auction administration, capacity release, contracting, regulatory.
• Achieved top rating by external industry surveys for superior customer service through daily accuracy levels, relationship management and web based customer transactional system. 8-year history of being top tier rated.
• Worked collaboratively with gas control, marketing, and operations colleagues to maximize pipeline capacity availability in order to take advantage of market opportunities that resulted in consistently exceeding.
• Handled 13% increase in transactional workload with fewer resources by achieving efficiencies through process improvement and cross training. Challenged staff for personal and professional growth and created a culture.
• Acted as business owner of proprietary Internet based customer transactional system and company web site. Implemented continuous improvements in response to customer feedback. System and web site were ranked as one of.
• Led cross-functional business development team that identified “customer of the future” which refocused strategy and resulted in two new long-term customers and a new service offering.

• Managed a team of 7 transportation professionals. Responsible for service provided to existing customers that included: pipeline capacity allocation, nominations and scheduling, invoicing, revenue analysis, and.
• Represented company on industry task forces that developed standard business practices, the implementation of which were critical to controlling costs.
• Coordinated the design and problem free roll out of an improved release of Internet based computer application used by customers to nominate natural gas service on time and under budget.
• Member of marketing activity management team that developed portfolio approach to selling short term transportation capacity that maximized revenues in order to avoid the risk associated with costly rate case.
• Key contributor to implementation of functional re-organization that resulted in improved ability to manage pipeline capacity and provided increased short-term revenue opportunities.

• Recruited to serve as Team Leader of newly created transportation control function that processed, scheduled and confirmed customer nominations.
• Developed procedures and controls that ensured accuracy and completion of the nomination process.
• Developed relationships with key customers and business partners that enhanced reputation for operational reliability.
• Devised the design and business functionality of the first generation of transactional database that was required due to increased customer base and transactional complexity resulting from industry deregulation.

Mba, Economics

Magna Cum Laude

Bba, Finance