Act as an intermediary between sellers, investors, buyers and renters. Marketing listings and providing guidance to buyers and sellers. Assist broker in recruiting, on-boarding and systems training of new agents. Analyzing investment deals for optimum returns. Perform due diligence of potential investments for acquisition and disposition of residential real estate.

Direct the business office functions including accounting, human resources, operations and property management. Provide support and advice for matters related to operational and technical accounting and the application thereof. Coordinate and assist with maintaining accurate employee payroll and benefits data. Serve as the primary resource for handling and managing questions/inquiries from tenants related to, among other things: prospective tenant applications, leases, maintenance requests, rent receipts, billing, vendor payments and expenses,

Lead the Business Process Improvement, Enterprise Business Architecture and Risk Management functions supporting the 5,000 person Underwriting Operations organization. Participated in formulating the strategic direction of this newly established Operational Effectiveness department and developed proposals relating to the Quality Management, Project Management and Workforce Management capabilities.• Developed and implemented an organization design for the business process improvement capability consisting of a strategy aimed at realizing a continuous improvement culture and a structure that most effectively leveraged the existing business process improvement resources.• Formulated a strategy to enhance the quality and effectiveness of the Operational Risk Management capability while aligning with the overall Enterprise Risk Management framework.• Increased the effectiveness of the Enterprise Business Architecture function through an organizational redesign and targeted service offering.• Instrumental in shaping and further developing the approach and tools utilized in footprint decisions for the Underwriting Operations and Claim organizations.

Established and led the Underwriting Operations departments in Europe, Canada and Brazil. A member of the International Leadership Board responsible for setting strategy, developing organization designs and executing on tactical plans aimed at turning around underperforming operations.• Participated on the due diligence team for a $1.B acquisition of The Dominion of Canada General Insurance Company and led the Operations integration efforts resulted in an estimated 15% expense reduction.• Served a 12-month term as interim Chief Operating Office for European businesses establishing an Underwriting Operations department across Europe that resulting in an 18% expense reduction.• Restructured the Canadian underwriting operations department to provide a broadened array of services through process reengineering efforts and implementing alternative work arrangements.• Collaborated with joint venture partners and management to design and establish underwriting and claim operations supporting the startup Property & Casualty underwriting business.