• Promote transportation industry services and solutions • Demonstrate knowledge of rigging, lashing, loading, permits, and cross-border requirements• Achieve individual and set sales targets through planning and developing strategies• Responsible for prospecting and generation of new leads• Good geographical knowledge of South African routes/layout• Manage customer relationships• Building long-lasting relationships by providing excellent customer services• Maintain and resolve problems with excellent support and resolution.• Ensuring the business is represented positively and professionally.• Quote and negotiate rates• Function well under pressure in a fast-paced, high-demand environment.• Good performance in a Logistics Sales Environment

•Prepare and conduct monthly/bi-monthly business reviews with all specified Key Accounts and report back Trade Contact Report to business.•Contribute to and implement the Sales Strategy and align to the business strategy•Develop and manage customer strategies to meet business objectives.•Assess gaps, competitor activities and opportunities in the market.•Formulate and design customer service delivery systems and processes.•Develop the best route to market and the channel plan for all customer segments in order to achieve the targeted service levels.•Develop and implement customer activity plans to reach agreed sales targets.•Monitor and review customer activity plans.•Conduct monthly sales and cycle brief meetings.•Ensure timely execution of NPD’sDeveloping and managing outstanding customer relationships aligned to the individual CBP’s to meet business objectives across Retail, Wholesale and AFH (Where Applicable)•Prepare and conduct monthly/bi-monthly business reviews with all specified Key Accounts and report back Trade Contact Report to business.•Contribute to and implement the Sales Strategy and align to the business strategy•Develop and manage customer strategies to meet business objectives.•Assess gaps, competitor activities and opportunities in the market.•Formulate and design customer service delivery systems and processes.•Develop the best route to market and the channel plan for all customer segments in order to achieve the targeted service levels.•Develop and implement customer activity plans to reach agreed sales targets.•Monitor and review customer activity plans.•Conduct monthly sales and cycle brief meetings.•Manage Third Party Merchandiser execution in trade within respective accounts

QueriesHandle any customer queries, providing them with the necessary information in the format requested (verbal, email etc).Follow up on queries that cannot be immediately resolved, and keep customer informed at all times.TracingManage pro-active tracing for all accounts on the desk.Ensure that all outstanding traces are escalated as per Global tracing procedures using GEMA and that all the traces are resolved timeously and to the customer's satisfaction.CommunicationWritten and verbal communication of a high standard must be conducted at all times, to both internal and external customers and the network.Complaint HandlingEnsure that the customer complaints and claims are treated as priority and are resolved to the customer's satisfaction. Evaluate complaints and escalate any serious complaints to the Customer Care Manager and the relevant Sales person. Investigate regular service failures and escalate problems to the relevant service centres. Special ServicesEnsure that all Priority Account customers receive a superior service and that they are informed at all times of possible delays or problems with regards to the movement of the consignments. Investigate any requests for special services.Initiate action plans to recover service failures at an early stage to ensure that the customer is affected in the least possible way.Customer EducationEnsure that every customer is fully aware of all the services offered by DHL Express and is educated in how to make use of these services.Explain administration requirements, as well as operational requirements to ensure that service incidents are kept to a minimum.In addition, customers must be educated further with regards to any new product, service or procedure.ReportingEnsure all defined and agreed customer performance reports are completed on schedule.The Advisor might also be required to complete weekly/monthly statistics. All reporting must be accurate and submitted on time.

•Prepare trace request files on the system and investigate shipments outside the expected transit time.•Acknowledge all incoming trace requests within the two hour time frame set out in the Global Trace Procedures and ensure all traces are kept up to date until closure •Log Trace request to the relevant agents, forward mail to the relevant stations ensuring this is done at a regular intervals•Give assistance telepathically to international branches with tracing of inbound/outbound shipments ensuring your actions are logged on GEMA for reference•Receive and respond to request from origin for new customer information i.e. Telephone number or contact person’s full physical address to enable delivery of shipments •In the event of a trace resulting in a claim or a complaint, a complaint should be raised and handed to the customer Care Department to action.

• Schedule Bookings • Mail Quotations• Supply service information• Resolve queries and escalations• Send out pre- alerts.• Shipment tracking• Sell VASAssisting Quality Assurance Department• Helped to train 2 groups of temps on CSV and GEMAAssisting Creditors Department• Processing payments for Freight Charges and Vat & Duties.• Prepare Cash ReportsAssisting Business Support• Co-ordinate the Time-Definite Deliveries (TDD) sold by customer Service Advisors.• Prepared daily reports that include sales per agent, revenue, incidents and pre-alerts.• Co-ordinate the Insurance (SII) sold by Customer Service Advisors.• Consolidate the TDD and SII sales of Frontline and Backline onto one report as a breakdown each day.• Sending out the pre-alert report to all stations on a daily basis to advise them of which shipments are priority deliveries.• Preparing a month to date pivot Customer Service daily to show how much each agent billed for the month so far.