Dennis Sterling Email and Phone Number

Providing product and technical information; resolving technical issues and service problems with communication devices. Advises customers by answering questions about the products.Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Conducts site survey to determine the best location and equipment for the customers service. Installed cutting edge technology such as satellite dishes and receivers. Educated customers by teaching them the basics on how to operate their equipment and responsible for maintenance and inventory of vehicle for day to day operations

 Senior systems analyst providing desktop support on 4 Air Force networks and 2 Army secure networks. Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users

As Information Technology Program Manager, advisor for the program, developp strategies for deploying secure networks to partner nations supporting regional security and stablity operations, leads a team of engineers in support of the program throughtout the command that provides secure commmunications (e-mail, voice, chat, ect.), Fosters innovative information technology solutions to support the command in the disruption of illicit trafficking operations.

 Supervised an automation team of nine soldiers during deployments to Iraq Mentored soldiers on help desk operations, server implementation and maintenance, Local Area Network management and implementation; accountable for $2M worth of ADP equipment

 Supervised an automation team of five soldiers, before, during and after deployment to Iraq Mentored soldiers on help desk operations, server implementation and maintenance and Local Area Network management and implementation while maintaining equipment accountability

 Supervised an automation team of four soldiers, who provided user software and hardware technical support and training Recommended, developed, tested, and installed new systems software and hardware upgrades for both the tactical and garrison networks; accountable for $120K of divisional automation assets

Principle advisor for all J6 Multi-National Information Sharing (MNIS) programs at USSOUTHCOM; develops strategies for deploying secure networks to partner nations supporting regional security and stability operations; leads a team of 11 engineers in support of MNIS programs throughout the command that provides secure communications (e-mail, voice, chat, ect.) to over 600 users at 70 locations in the US and 32 Partner nations in the Area of Responsibility (AOR); fosters innovative information technology solutions to support USSOUTHCOM's Theater Security Cooperation mission and the disruption of illicit trafficking operations throughout the AOR.