D_Tels Consulting is a leading consultancy for luxury retail and hospitality in the Middle East and Europe. Having worked with brands such as Roger Dubuis, Piaget, Tiffany & Co., Chanel, and Cartier, as well as Michelin star chefs including Pierre Gagnaire*** and Edwin Kats**, our strong operational background is the basis for developing exceptional client-driven experiences and strategies to elevate teams. We are result-driven and proactive believing that strategies are only as good as… Show more D_Tels Consulting is a leading consultancy for luxury retail and hospitality in the Middle East and Europe. Having worked with brands such as Roger Dubuis, Piaget, Tiffany & Co., Chanel, and Cartier, as well as Michelin star chefs including Pierre Gagnaire*** and Edwin Kats**, our strong operational background is the basis for developing exceptional client-driven experiences and strategies to elevate teams. We are result-driven and proactive believing that strategies are only as good as successful implementation and continued follow-through. Our deep understanding of the region and strong network of high-end clients and international brands, ensures maximum commercial impact. Our range of services includes recruiting and training top performing teams, enhancing the customer experience at every touchpoint, as well as a range of in-person and virtual coaching and trainings. Our passion will drive your success! Show less

A network of professionals combining expertise in retail, luxury, branding, loyalty, customer & employee feedback, coaching and cloud contact centers. We combine our expertise to ensure employees, customers and audiences are engaging with brands in an authentic and passionate way delivering value and growth.

We make cooking great food at home easy.YooChef is an app where you discover recipes, plan meals, shop from specialty stores, and support restaurants.When you subscribe to YooChef you will get weekly curated recipes from restaurants you love.

Oversee the commercial strategy for retail and wholesale business in the Middle East.

• Under my management we have opened the first flagship boutique in Abu Dhabi.• Responsible for the daily operations and strategic management of a high-performance sales team in two boutiques; Hiredand trained new team for opening of the new flagship boutique; ensure staff embraces company standards and customer-centric culture to foster positive customer experiences and maximize sales growth.• Created and implemented sales strategies through marketing and special events, drive… Show more • Under my management we have opened the first flagship boutique in Abu Dhabi.• Responsible for the daily operations and strategic management of a high-performance sales team in two boutiques; Hiredand trained new team for opening of the new flagship boutique; ensure staff embraces company standards and customer-centric culture to foster positive customer experiences and maximize sales growth.• Created and implemented sales strategies through marketing and special events, drive sales, and build client relations;implement client services strategies to build client database for the Middle East region.• Set sales goals and develop staff training to enhance sales techniques, cultivate customer relations and meet aggressivesales targets.• Under my management we introduced key relationships to establish Royal family sales and customized corporate deals.• Developed a strong ethos for team collaboration within and between the Abu Dhabi teams through innovative projects. Show less

• Responsible for the daily operations of a high-performance sales team; train boutique staff to deliver customer service excellence and increase knowledge of Fine Watchmaking and Jewelry; ensure staff embraces company standards and customer-centric culture to foster positive customer experiences and maximize sales growth.• Under my management The Dubai Mall flagship boutique established over 30% financial growth vs previous year in a very challenging time and environment.• Create and… Show more • Responsible for the daily operations of a high-performance sales team; train boutique staff to deliver customer service excellence and increase knowledge of Fine Watchmaking and Jewelry; ensure staff embraces company standards and customer-centric culture to foster positive customer experiences and maximize sales growth.• Under my management The Dubai Mall flagship boutique established over 30% financial growth vs previous year in a very challenging time and environment.• Create and implement the yearly action plans and set targets for the team in The Dubai Mall flagship Boutique.• Analyze boutique data to optimize sales strategies through marketing and special events, drive sales, and build clientrelations; implement client services strategies to build client database for the Middle East region.• Set sales goals and develop staff training to enhance sales techniques, cultivate customer relations and meet aggressivesales targets.• Under my management The Dubai Mall flagship boutique accomplished 1st place ranking in the worldwide rankings ofall 94 Piaget Boutiques. Show less

Provide support and expertise in the development of the brand’s expansion plan in the Middle East.• Create training and development plans for 3 boutique teams and set targets according to brand standards.• Create and implement the yearly action plans and set targets for the Dubai, Abu Dhabi and Riyadh boutiques.• Create and manage action plans providing ongoing trainings.• Managed the opening for the new boutique in Riyadh, Saudi Arabia.

• Conceptualized and managed all aspects of an exclusive timepiece launch; implemented unique programs focused onproduct knowledge, emerging trends, and sales campaigns, resulting in a 30% increase in the boutique's annual revenue.• Responsible for the daily operations of a high-performance sales team; train boutique staff to deliver customer serviceexcellence and increase knowledge of Haute Horlogerie; ensure staff embraces company standards and customer-centricculture to… Show more • Conceptualized and managed all aspects of an exclusive timepiece launch; implemented unique programs focused onproduct knowledge, emerging trends, and sales campaigns, resulting in a 30% increase in the boutique's annual revenue.• Responsible for the daily operations of a high-performance sales team; train boutique staff to deliver customer serviceexcellence and increase knowledge of Haute Horlogerie; ensure staff embraces company standards and customer-centricculture to foster positive customer experiences and maximize sales growth.• Analyze boutique data to optimize sales strategies through marketing and special events, drive sales, and build clientrelations; implement client services strategies to build client database for the Middle East region.• Through focused leadership, lead sales campaigns to solicit new business with a proven track record of effectivelymeeting targeted goals and driving sales and profitability in a highly competitive market.• Set sales goals and develop staff training to enhance sales techniques, cultivate customer relations and meet aggressivesales targets.• Represent the brand in select stakeholder meetings and private events.• Under my management the boutique has received the highest mystery shopping scores for all Roger Dubuis boutiquesworldwide, and was in the top 5 performing boutiques worldwide in the first year of operation in a new region.September 2011- August 2012 Pre-Opening Team Manager• Managed flagship boutique and set the standards for the creation of the showcase boutique concept worldwide.• Developed and initiated staff personal development strategies, sales protocols, and internal boutique standards for theUAE boutique teams.• Developed all boutique collateral in coordination with corporate guidelines.• Managed all logistics and operations of the UAE boutiques during pre-opening period.• Managed all aspects of recruitment and hiring for UAE boutiques. Show less

One of the 100 Best Restaurants in the World (Restaurant Magazine UK)Best French restaurant in Dubai (Time Out Awards 2010 and 2011)Best Restaurant in Dubai (Time Out Awards 2009 and 2011)Best New Restaurant in Dubai (Time Out Awards 2009)Best Contemporary European (Time Out Awards 2009 and 2011)#1 restaurant in Dubai (Mr and Mrs Smith Travel Guide to Dubai)Top 15 restaurants in Middle East 2008 (Kanoo International Traveler)

Restaurant manager of restaurant Reflets par Pierre Gagnaire