Global Technical Support Specialist
Current- Experienced and trained in the instruments, applications and products of clinical and flow cytometry portfolios.
- Answered inquiries and provided application support for colleagues and customers via emails, remote live support sessions and calls.
- Investigated and troubleshot technical issues during routine work and hotline situations.
- Handled complaints by investigating and analysing relevant data to understand underlying issue and determine possible root causes. Provided… Show more
- Handled complaints by investigating and analysing relevant data to understand underlying issue and determine possible root causes. Provided detailed reports for complaint resolutions.
- Worked closely with distributors, sales, marketing, R&D, quality assurances and regulatory affairs.