Third-Party Change ManagementDesigned and Delivered Third Party Change Management Unification and Legacy Transformation In Q1 2024. Increased automated processing of third-party notification by 210% using LLM Powered NLP solution. Reduced Manual processing by 40% with savings of $400K annual savings.

Lead delivery for Tier 1 Telecom client's Legacy Transformation of 20 year network change management system. Unified wireline and wireless business with unified policy and reducing opex cost by 30% annually. Delivered project with less than 5% variance in projected timeline. Reduced annual project cost by over $2M by implementing Global delivery model and setting up a team in Chennai. Helped client generate $9M with business use case for next-gen intelligent change management system with Analytics and AI powered scheduling abilities. Successfully ran the program for over 5 years generating over $35M revenue for the firm

Lead delivery for Tier 1 client's Digital Transformation of customer journey in retail offering. Developed design specification, hypothesis and implementation plan with lift metrics. Collaborated with Data Science Architects to design experiments for lifting Shopper conversion. Developed and integrated A/B Test platform to execute hypothesis. Increased 32% digital footprint with 4 experiments.

Designed and Developed NLU framework for a Tier 1 partners conversation based Customer Support Chatbot on Facebook messenger, Webchat, Business chat, Twitter with Agent Assist ability. Collaborated with Business to design conversation flow with multiple API integration to increase self service ability. Was able to achieve 69% chat defection with 19%-21% of self serving ability for overall traffic on the Bot. Program received multiple CIO awards for innovation.

Responsible for leading all software architecture, design and development deliveries of Retail and Enterprise solutions on-premise voicemail transcription solutions for tier 1 client serving tier 1 and tier 2 operators in North American, European, South American and Australian Markets. Integrated Multiple Independent Telephony and Web based Services in Cloud Application to build comprehensive End-to-End Feature Rich Solutions using Asterisk , SMTP, numerous open APIs etc. Managed Engineering Operations for maintaining 24*7*365 Applications deployed globally (North America, Europe, ASIA-PAC and Australia) in Hybrid (Private-Public Clouds) Data Center Solutions.

Responsible for leading software architecture of Cloud based Radio Resource Management/SON Solution to enable plug-n-play, “out-of-the-box” deployment of a small cell in a distributed-server based applications for a Tier 2 client. Designed and deployed data pipeline for user data collection to compute Radiomap with 3-D Graphical representation ability. Worked with Client Architects in Designing and Rolling out Private-Public cloud based Solutions

Architected, Designed and developed an end-to-end testing framework for Conferencing Application and Components (Application Servers and Media Servers). Reduced Testing Time from Weeks to Hours. Increased Coverage from 50 to 90%. Reduced Cost of Validation by a factor of six and Improved Release times by a factor of four.