Head Of Worldwide Consumer Support
Current
May 2020 - Present
AeroLeads people directory · profile
Dennis Ulrich Email & Phone Number
Head of Worldwide Consumer Support Masimo
at
Masimo
1 work email found
@masimo.com
3 phones found area 949
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Worldwide Consumer Support Masimo
Location
Rancho Santa Margarita, California, United States
Who is Dennis Ulrich? Overview
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Quick answer
Dennis Ulrich is listed as Head of Worldwide Consumer Support Masimo at Masimo, based in Rancho Santa Margarita, California, United States. AeroLeads shows a work email signal at masimo.com, phone signal with area code 949, and a matched LinkedIn profile for Dennis Ulrich.
Dennis Ulrich previously worked as Head of Worldwide Consumer Support at Masimo and Adjunct Professor - Graduate School of Business and Computer Science at National University. Dennis Ulrich holds Mba, Strategy And It from Uc Irvine.
Company email context
Email format at Masimo
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{first}.{last}@masimo.com
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AeroLeads found 1 current-domain work email signal for Dennis Ulrich. Compare company email patterns before reaching out.
Profile bio
About Dennis Ulrich
Customer Support Professional with more than 20 years of executive-level experience. Passionate about customer service as a competitive advantage and a documented history of managing teams to success. A hands-on leader with the ability to think strategically, but with the experience to lead a technology organization by example. A proven initiator with superior leadership, project management, coaching, technical, and interpersonal skills.Specialized in: Employee development and motivationOutsourced partner relationship builder Expert in designing the most cost-effective systemsKeen evaluator of new technologyCRM design and implementation New product development and launch
Listed skills include Crm, Leadership, Management, Cross Functional Team Leadership, and 46 others.
Current workplace
Dennis Ulrich's current company
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8 roles
Dennis Ulrich work experience
A career timeline built from the work history available for this profile.
Adjunct Professor - Graduate School Of Business And Computer Science
Adjunct professor of Computer Science with National University teaching graduate level computer science and business courses. - Led a steering committee for degree program overhaul.
Nov 2006 - May 2020
Head Of Customer Service Operations
- Led the department transition to Microsoft NAV ERP with no downtime and minimal impact on customers.
- Spearheaded cross-functional team that ensured company PCI compliance and purge of non-compliant data.
- Leveraged the use of Oracle CRM between Sales Operations and Customer Support to minimize errors and improve customer satisfaction.
- Consolidated Ecommerce functions under Service Ops.
Aug 2019 - Dec 2019
Director, Technical Support
- Defined company roadmap for future Customer Experience Management including multiple support tiers with outsourced providers and revamped SFDC CRM instance.- Reduced call abandon rates from 40% to 12% utilizing improved workforce and case management.- Initiated RFP for outsourced technical support and negotiated an MSA and SOW with the chosen vendor..
Jun 2018 - Jan 2019
Senior Director Of Worldwide Service And Logistics
Dnd Foods Inc
- Implemented, configured, and administered Zoho CRM package to enable worldwide account management team to better track customer accounts and prospects.
- Developed SOP’s for company procedures such as sales orders, logistics management, and customer service.
- Built a market forecasting model to better track cyclical changes in ordering patterns from major customers.
- Developed training program for the global sales team to standardize product line knowledge.
Jan 2017 - May 2018
Director Of Worldwide Technical Support, Customer Service, And Social Media Support
- Built an award winning global 24x7 service and support organization covering fourteen different languages with twelve regional call centers and six service centers including web and social media support.
- Project owner for the successful launch of a $5 million, 550 seat Salesforce CRM implementation, including integration with Tibco middleware, corporate knowledge base, community forums, and social media, along with an.
- Drove continuous improvements to the company’s service and support website to reduce customer effort and improve adoption of automated tools.
- Partnered with GM’s of the business units to ensure coordination of the end-to-end customer lifecycle.
- Drove monthly presentations of key metrics to the executive team up to and including the CEO which included customer feedback, product reviews, and detailed customer insights help direct product improvements.
- Directly negotiated vendor contracts and moved call and service centers whenever necessary to meet business demands, realizing more than $2 million in annual savings.
Jun 2000 - Dec 2016
Adjunct Professor
Adjunct professor of Computer Science with University of Phoenix teaching graduate level computer science and IT courses.
Aug 2008 - Jan 2011
Technical Support Manager
- Managed the installation and integration of the company’s first professional CRM package allowing for statistical call tracking and analysis.- Negotiated outsourced call center services with a major OEM customer resulting in revenues exceeding $600,000 per year. Managed the account including all reporting functions and off-site training.- Took part in.
Jun 1996 - Jun 2000
3 education records
Dennis Ulrich education
Mba, Strategy And It
Uc Irvine
Bs, Business Information Systems
University Of Phoenix
Business Administration
University Of California, Riverside
FAQ
Frequently asked questions about Dennis Ulrich
Quick answers generated from the profile data available on this page.
What company does Dennis Ulrich work for?
Dennis Ulrich works for Masimo.
What is Dennis Ulrich's role at Masimo?
Dennis Ulrich is listed as Head of Worldwide Consumer Support Masimo at Masimo.
What is Dennis Ulrich's email address?
AeroLeads has found 1 work email signal at @masimo.com for Dennis Ulrich at Masimo.
What is Dennis Ulrich's phone number?
AeroLeads has found 3 phone signal(s) with area code 949 for Dennis Ulrich at Masimo.
Where is Dennis Ulrich based?
Dennis Ulrich is based in Rancho Santa Margarita, California, United States while working with Masimo.
What companies has Dennis Ulrich worked for?
Dennis Ulrich has worked for Masimo, National University, Sound United, Qsc, and Dnd Foods Inc.
How can I contact Dennis Ulrich?
You can use AeroLeads to view verified contact signals for Dennis Ulrich at Masimo, including work email, phone, and LinkedIn data when available.
What schools did Dennis Ulrich attend?
Dennis Ulrich holds Mba, Strategy And It from Uc Irvine.
What skills is Dennis Ulrich known for?
Dennis Ulrich is listed with skills including Crm, Leadership, Management, Cross Functional Team Leadership, Product Management, Training, Project Management, and Technical Support.
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