Senior Connectivity Support Manager
CurrentConnectivity related technical support (level 3) in the EMEA region -General troubleshooting, problem finding, testing and reproducing customer problems -Analyzing network data, protocol analytics (e.g. DNS, DHCP, SMB, DFS, IEEE802.1x, TCP) -Creating detailed documentation and training based own experience -Wired and wireless network capture (SPAN, AirPCAP, Airodump-ng, tap) -Proofreading technical documentationAs part of troubleshooting / problem reproduction, experience with: -Cisco network equipment -Other vendor equipment (Juniper, Extreme Networks, Alcatel-Lucent, HPE, Ubiquiti) -Various wireless equipment (WLC, WAP, PtoP) -Hyper-V, VMware ESXi, Proxmox VE -Microsoft Server and client OS -Linux (Kali, Ubuntu) and Mac OS XSupport for printing related issues -Analyzing and troubleshooting printer languages (PCL5/PCL6/PostScript/PDF) -Printer drivers in Microsoft server-client environment and CUPS -IPDS printing -InfoPrint Manager support -Support for Mobile printing solutions (various apps, Google Could Print, AirPrint, Moperia, IPP/IPPS)