KISS is how I look at things, always open to improve process and remove repetitive tasks and behavior.I have been working in the Hotel & Hospitality industry at the start of my career, there's where I learned that being customer-centric and customer-focused comes from within and it is not something that you can learn. Since the end of the 90's and the beginning of 20's the ISP started to talk about putting the customer first, customer central, customer-experience, customer-focused, customer is king etc etc .As I always say it "the customer is King and I (the company) am the Emperor"In my role I always make sure that the teams respect the customer and make sure he gets the treatment the team-member(s) would like to have themselves.I always take the teams which I work with to a higher level (as-well in knowledge and well being) and make sure that all deadlines are met, if a request or task is not achievable the expectations will be managed.The best description I heard people gave about me is "That I get things done and in time and that you get what you expect"The systems in my responsibility should always be available to the customers (internal and external), because availability and reliability are key in the time we live.Areas of responsibilities:• IT Operations • Development (also near-shoring)• Network Engineering & NOC• Customer Care & Provisioning• Office Automation & Systems• Service Level Management• Change Management • Datacenter Management • P&L Responsible