▪ Manage network administration and desktop support for a 5 office law firm with over 120 employees▪ Manage firm-wide IT system operations and support including on call 24 hour response▪ Manage firm-wide installation and configuration of centralized wireless networks▪ Managing transition to a cloud based voice over IP phone system.▪ Manage the organizations VPN systems with 50+ users.▪ Planned and implemented firm wide software upgrades and migrations. ▪ Manage the organization’s disaster planning▪ Developed and maintain ongoing replacement schedules for all systems and software for budgeting purposes▪ Completed transition from Lotus Notes to Google for Business mail system

IT management▪ Managed network administration and desktop support for a seven-office international law firm with over 120 employees operating in three countries▪ Liaised between the firm and affiliated companies regarding IT configuration, support, and office administration▪ Managed firm-wide IT system operations and support including on call 24 hour response▪ Planned and implemented firm-wide software upgrades and migrations involving Microsoft Office 2000/XP/2007/2010, Windows 2000/NT/XP/7, Windows Server NT through 2008, and Microsoft Exchange 5.5 through 2007▪ Managed firm-wide installation and configuration of centralized wireless networks▪ Designed, installed and maintained video conference systems in 5 locations.▪ Supported transition to an Avaya/Nortel voice over IP phone system.▪ Managed the organizations Blackberry Enterprise Server with 50+ users.▪ Managed the organizations VPN system with 50+ users.▪ Planned and implemented firm wide software upgrades and migrations. ▪ Managed the organization’s disaster planning for everything from redundant IP phone switches to a move of all primary systems to a hardened data center with fully redundant systems. ▪ Managed system administration, website development, and database administration▪ Developed replacement schedules for all systems and software for budgeting purposes.▪ Designed, implemented and managed affiliated firms US Customs and Border Protection ACE contractor file structures, email system and initial remote IT supportCommercial and government client advisory▪ Advised US and global manufacturers, exporters, importers, and retailers on US trade policy Trade policy analysis▪ Tracked and analyzed developments affecting international trade; provided real-time updates to importers of a range of merchandise imports