Director
Built and executed whole e-learning/eHRD business processes.Built e-learning/eHRD solutions and penetrated Taiwan market.Main focus on each stage:2008-2009: deliver professional e-learning consulting services• Established new strategic consulting service team that increased competitive advantage• Designed best practices of professional eLearning consulting services• Generated new revenue stream by consulting with new customers• Managed key account projects to secure clients’ government funding2004-2007: e-learning/eHRD business development• Managed profit & loss, defined business plan and product strategies of eLearning business unit• Built company to become market leader in Taiwan resulting in 70% market share in high-tech sector and 50% in overall market, and consistently generated over 75% annual sales growth rate• Doubled product line to create new revenue and increased customer repurchasing rate• Improved business processes to serve more customers within limited resources and budget growth• Conducted public relations: media interviews, formal presentations at government and commercial eLearning events and exhibitions2003-2004: lead e-learning product line PM+RD+QA• Led product management and development team of eLearning product line with 25 professionals• Established CyberLink a market leader within 1 year by winning 5 strategic accounts which accounted for 30% of new businesses in whole market• Identified target market segment, extensively listened to customers, analyzed customers’ problems and requirements, learned eLearning technologies, and built domain knowledge in short period of time• Enhanced product quality by improving product management and development process, especially for customer engagement process, requirement validation process, and quality assurance • Facilitated training sessions and created sales tools to instruct marketing and sales departments to learn about new product features