Dennis Whitehead Email & Phone Number

Sparks, Nv, Us

Reno, Nevada Area

Provided a single point of contact for all I.T. operations giving this nonprofit a managed system for solving I.T. operations issues. Redesigned network operations from Peer-to-Peer model to server-based to provide better data security. Implemented a new data security model to include daily onsite data backup. Managed day-to-day I.T. operations as an outside vendor for almost ten years, saving the nonprofit thousands in I.T. costs.• Primary I.T. manager and service provider since 2009.• Redesigned data storage system from a peer-to-peer network with data on virtual drives located on each system to a client server-based system.• Designed centralized operational control for remote services allowing for I.T. operations from a remote location saving the nonprofit over $5,000 per year in I.T. service costs.• Designed extensive data security program.• Designed security system to allow for easy login procedure for volunteers while providing secure logins for management and accounting.• Designed wireless network access for volunteer operations, allowing network access for volunteers while maintaining high network security.• Provided access to discount hardware and software vendors to further reduce infrastructure costs and allow for wider scopes and markets for I.T. services.• Worked directly with outside vendors to accomplish network and telecommunications tasks deemed necessary by the board and volunteer staff.• Consolidated data and phone systems with cloud-based phone systems to reduce telecommunications access costs and create one point of responsibility for telecommunications systems.

Reno, Nevada Area

Designed and implemented new technology procurement schema for the company, focusing on cyclical replacement of outdated equipment. Recommended an accounting measure to pay for I.T. upgrades during lifecycle to reduce impact of large infrastructure expenditures. Instituted programs to load balance systems within the organization, moving mail services to cloud-based storage and eliminating antiquated software that was both nonsecurable and subject to failure, saving over $100,000 in potential fines. • Redesigned unstable network and continued on as part-time I.T. management.• Primary technical and telecommunications contact for all employees. • Developed a data security model and implemented using encryption software and email encryption methodology in compliance with SEC and FINRA regulations.• Solved multiple routing issues including secure uplinks for cloud-based phone system.• Solved an ongoing document storage/data security problem by designing a solution with an outside vendor using proprietary software and cloud-based storage systems as well as onsite data security to provide real-time document scanning and storage with FINRA- and SEC- approved methodology.

Reno, Nevada Area

Published Darwin's Sword, a horror thriller in 2014.Self-published Midas, a modern Noire Novella in 2018.Finished White Death, second novel in 2018.Published sixteen horror and suspense short stories in national magazines.

Reno, Nevada Area

Provided on-call I.T. services to both in-house and remote employees. Created an I.T. hardware recycling program that provided new equipment for employees while donating older equipment to nonprofits. Acted as part-time I.T. Management providing a liaison with outside vendors and in-house design and implementation. Redesigned document management to facilitate single point storage and data security.• Provided single-point I.T. services for all office systems. Saved firm about $3,000 per year in outside I.T. services.• Designed a secure document storage facility with encrypted data security systems that formerly did not exist to protect the intellectual property used by the firm to facilitate patents.• Primary vendor contact for all I.T. services. Designed internal network using outside ISP and specialty hardware designed for maximum data security and efficient network operations.• Configured secure uplink for uploading documents to the patent office to insure client data security in compliance with government regulations and surpassing encryption standards.• Managed conversion from DSL to Cable internet access working with outside vendors and providing technical systems compatible with new technology to reduce downtime.

Reno, Nv

Offered existing clients a new range of services which were also marketed to new clients. Provided contractual I.T. services to small, medium and large businesses with emphasis on high levels of customer service and operational control on budget. As CEO and primary consultant, managed budgets for multiple projects on an on-going basis. • Designed business operations for new company to serve a large array of clientele in a wide range of industries.• Implemented marketing strategies adding over thirty new customers in varied industries such as financial planning, accounting, legal and manufacturing providing over $100,000 per year in revenue.• Designed a low-cost service plan for nonprofits saving several clients thousands of dollars in I.T. services over six years.

Reno, Nevada

Provided multiple, small-business clients with on-call I.T. services, remote network management, network design, project development, project implementation and operational program management.• Worked with small- and medium-sized businesses to provide needed I.T services on an outcall basis. • Provided onsite systems analysis for intermittent clients.• Outsourced I.T. staffing on a full-time and part-time basis for clients who needed larger projects implemented.• Managed projects on a short-term basis to implement various I.T. services for businesses without full-time technology departments.• Assisted clients with I.T. services budgeting and hardware and software replacement programs.• Provided single-point I.T. on-call I.T. services for clients without full-time I.T service departments including ticketing systems and invoicing.• Designed and implemented marketing programs for DWA Consulting to gain a wider range of clientele. • Designed accounting systems using Intuit software packages for in-house services that eventually allowed partnering with outside vendors to offer the services to small business clients.• Partnered with Microsoft and other vendors to provide customers with consummate software and hardware research and development services.

Customer Service ManagerResponsibility for 30 Customers in 17 Western States. Implementation of new customers, as well as support of existing customer under both Single and Multi-mode Satellite/Terrestrial Mobile Communications Systems.• Direct professional staff during implementations.• Act as liaison between customers and Corporate in resolution of open issues.• Ordered leased lines and interacted with local ISPs to set-up connectivity during planning of new Implementations.• Interact with customers and in-house customer care for conflict resolution.• Total responsibility for all customers within my territory, concerning open issues with both mobile connectivity and systems integrity.• Assisted new customer with any needed network alterations before implementation team arrived on-site.