I am actively looking for a new role in tech as a support engineer or high level service desk employee, but I am mainly looking to do more team lead and supervisory roles and move into service desk management. After 13 years of technical roles I am extensively experienced in root cause analysis, O365, critical incident management, remote access software, licensing, SQL, Jira, Confluence, healthcare and government IT systems, Active Directory, Azure, ITIL management and ticketing softwares (especially ServiceNow & Salesforce), knowledge base management & creation as well as dashboard reporting for both team and incident data. I’ve dabbled with programming and have studied Ruby, Ruby on Rails, JavaScript, HTML, Bootstrap and CSS/SCSS but by no means would call myself a programmer as of now after only creating a few novice web applications.