Technical Writer and Instructional Designer with a background as a project manager in documentation system environments. Experienced interfacing in cross-functional and virtual teams to execute and manage an array of technical documentation, training, and documentation process automation including print, web-based, multi-media, and automated single-source builds. Experienced with Agile and traditional development life-cycles, use case analysis and creation, implementation, support, and product design. Assimilated complex information quickly and transformed material into content products for exceptional customer experiences. Collaborated with development and support teams, and business stakeholders to prototype, write, and evaluate just in time 100+ page software installation guide for use by anxious IT customer population.Earned Outstanding Technical Achievement Award for developing process and producing 16 training videos using IBM Design Language frame work including use case analysis and script creation.Tenacious, tireless, principled, and bold enough to find solutions for obstacles encountered along the way.software development | law enforcement | intelligence analysis | information technology | graphic design | documentation | technical writing | project management | computer scienceSoft SkillsCreated an atmosphere that helped people feel good about working with me, and helped them achieve their best. High degree of autonomy, organization, persistence, and the ability to creatively handle multiple tasks.Technical SkillsAcrobat, Agile, Arbortext Editor, Audacity, Camtasia, DITA, Eclipse, Excel, Filezilla, Flare, Flash, FrameMaker, ID Workbench, InDesign, Markdown, Microsoft Office, OpenOffice, Oxygen XML Author, Photoshop, PowerPoint, Rational Team Concert, RoboHTML, SharePoint, SnagIt, Virtual Box, Visio, Word