I’m an accomplished Go-To-Market (GTM) executive who has 20 years of experience in sales, business development, and partnerships with a track record of high performance in SaaS and e-commerce. With my background in revenue leadership roles working in startups and global corporations, I bring a comprehensive go-to-market experience, and know-how on building high-performing teams. Details:I have taken on B2B and B2B2C sales, and partnerships leadership roles working with SaaS, e-commerce, and digital marketplace companies in managing customer SMB, Mid-Market, and Enterprise level customers. My responsibilities have included but not been limited to developing a GTM strategy, creating playbooks, growing new channel distribution and partnerships, managing retention, net revenue retention (NRR), and upsell/cross-sell. I have led global teams that consist of Account Executives, Partnership Managers, and Customer Success Managers as the front line as well as a second line manager. Recent achievements:• Built and led a team of Shopify senior customer success managers with a portfolio of 800+ high mid-market to enterprise merchants with a total of $8B in GMV. • Led the team to achieve 25% over quota/goal in NRR and cross-sell/expansion. Consistently the top-performing team across churn, retention, NPS, product adoption, and take rates. • Helped transform the CS organization from service-oriented to commercial-focused• Developed and scaled the sales playbook from scratch resulting in 120%+ YoY growth• Revamped sales strategy and reorganized B2B team to turn around revenue trajectory from negative to +25% by leading a team of 75 SDRs, Account Executives, and Account Managers Personal Belief and Leadership principle: I believe in using technology to enhance human experiences. I do my part by recruiting, leading, and coaching high-performing teams, advising startups, and participating in conferences as a keynote speaker.My core leadership principle is Performance Driven Through the Lens of Empathy.