▪ Developed and maintained automated test suites for web applications usingSelenium WebDriver, Robot Framework, and TestCafe.▪ Conducted Chaos Engineering testing to prepare team to handle productionoutages and optimize application performance.▪ Executed production deployments for service our team owns and validated allproduction changes▪ Collaborated with development teams to implement test strategies and ensurecomprehensive test coverage.▪ Integrated automated tests into CI/CD pipelines for continuous testing anddeployment.▪ Investigated and reported software defects, working closely with developers toresolve issues.▪ Mentored junior team members on test automation best practices and codingstandards.

▪ Designed and implemented automated test scripts using Python andJavascript/Typescript, reducing manual testing efforts by 50%.▪ Created and executed manual test cases for new features and regression testing.▪ Worked closely with product owners and stakeholders to define acceptance criteriaand prioritize testing efforts.▪ Participated in Agile ceremonies such as sprint planning, daily stand-ups,grooming, sprint demo and retrospective meetings.▪ Contributed to the improvement of testing processes and methodologies toenhance product quality and delivery speed.

Working with engineers and stakeholders to understand requirements and use casesCreating a test plan and test cases during design and implementation of cross-channel features and projectsImplementing and maintaining automated test suites for integration tests, API tests, UI tests and system tests.Executing integration and regression test plansWork with engineering teams towards continuous quality improvement

Chegg is the leading student-first interconnected learning platform, which is on-demand, adaptive, personalized, and backed up by a network of human help. It is the Smarter Way to Student and it is transforming the way millions of students learn by reconnecting the link between learning and earning through tools and services that support students throughout their educational journey. Our mission is simply to help students save time, save money, and get smarter in order to improve the overall return on educational investment.

cleverbridge is a proven e-commerce expert for software and cloud companies serving consumers and businesses around the world. Our full-service e-commerce solutions provide you with the ability to seamlessly connect your data sources and rapidly grow online global sales. cleverbridge becomes a true extension of your team ‒ we understand the models, markets, channels and specific e-commerce requirements to deliver consultative support and a leading technology solution customized to meet your business needs. With an unsurpassed online customer experience, you can strategically leverage e-commerce to more effectively build customer relationships and generate more revenue without costly investments or distractions from your core business.

Achieved customer service and quality goals, positively impacting business performance. Provided escalation support. Trained in managing groups, setting goals, providing directives, and overseeing plan of action. Able to lead, motivate, and train teams – by example – to improve quality, deliver outstanding service, and ensure procedural compliance. Proven problem solving skills. Coached and managed staff. B2B and B2C experience.• Support supervisors and provide effective coaching• Collaborated with senior management for decisions related to key project that can potentially save more than $500,000 in taxes• Achieve 99% customer satisfaction in high-pressure environments

• Provide customer service to over 300 internal and external clients on day-to-day basis• Exceed service level agreements expectations and earned a 98% satisfactory rate in 24 consecutive months for handling customer service issues as noted on random satisfaction surveys to over 1000 customers• Consistently exceed contacts goal and expectation; averaging 15.5 phone and email contacts per hour