Responsible for optimizing room revenue and budget management, ensuring adherence to financial targets and maintaining Average Room Rate (ARR). -Ensuring operational front liners adhere to Standard Operating Procedures (SOP) for efficient service delivery and handling complaints promptly and effectively to maintain high satisfaction rates. -Making informed decisions aligned with business objectives, analyzing data to provide monthly reports to the owner, and implementing strategies to… Show more Responsible for optimizing room revenue and budget management, ensuring adherence to financial targets and maintaining Average Room Rate (ARR). -Ensuring operational front liners adhere to Standard Operating Procedures (SOP) for efficient service delivery and handling complaints promptly and effectively to maintain high satisfaction rates. -Making informed decisions aligned with business objectives, analyzing data to provide monthly reports to the owner, and implementing strategies to enhance operational efficiency.-Handling Guest complain and ensuring guest satisfaction-Manage guest reviews and be responsible for online ratings Show less

Responsible for building and maintaining corporate relationships with local agents for vacation, travel, and transportation arrangements, ensuring seamless guest experiences. -Handling guest complaints promptly and effectively to achieve satisfactory outcomes, maintaining high levels of guest satisfaction and loyalty.- Developing subordinates through training, coaching, and counseling, conducting performance evaluations every six months to ensure a high-performing team

-Involves all operational knowledge of departments. -The ability to work as part of a team -The ability to lead and motivate when necessary Excellent communication and 'people' skills -Strong commitment to customer service -The ability to handle challenging situations -Confidence-Drive and enthusiasm -Decision-making ability and a sense of responsibility -Ensures all departments are delivering the highest level of customer

Obtain details of the issue from the staff member involved -Contact guest, in person or by phone -Determine root cause of complaint-Create a solution and action according to guest’s input -Escalate actions to the appropriate departments-Follow up with guest to ensure resolution -Offer amenities to generate goodwill -Record complaint using Duty Log -Responsible in generating revenues based on budget.-To develop sub ordinates by conduct training, coaching and… Show more Obtain details of the issue from the staff member involved -Contact guest, in person or by phone -Determine root cause of complaint-Create a solution and action according to guest’s input -Escalate actions to the appropriate departments-Follow up with guest to ensure resolution -Offer amenities to generate goodwill -Record complaint using Duty Log -Responsible in generating revenues based on budget.-To develop sub ordinates by conduct training, coaching and counseling.-To maintain good relationship and working environment within Department.-To do staff performance review every 6 months.-Produce monthly report as required by Management.-Accept complains / criticism from guest.-Able to cope with interruptions. Show less

Supervise front office operations during assigned shift including: 1) Maintenance of guest information 2) Maintenance of information about local events 3) Compile occupancy statistics 4) Supervise group bookings 5) Assisting with serious complaintsMake sure for Eval packTo Implemented ACCOR ValueSupervise the cashiering systemConduct on the job training in accordance with the departmental standards and procedures and maintains a record of… Show more Supervise front office operations during assigned shift including: 1) Maintenance of guest information 2) Maintenance of information about local events 3) Compile occupancy statistics 4) Supervise group bookings 5) Assisting with serious complaintsMake sure for Eval packTo Implemented ACCOR ValueSupervise the cashiering systemConduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff memberCoach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance Show less

To Ensure all front desk employee engage politely and attentively with incoming and departing guests. Attentive and compassionate to guest requests and complaints,Maintain all essential front desk equipment and suppliesissuing room keysSupervising all work in SOP

Assisting of customers with their bags and luggageCourteously greeting customers and provide them high quality serviceEscorting guests to their respective hotel roomsOccasionally park and retrieve guest’s vehiclesAssisting the customers with their needs.Explaining to the customers the hotels rules, showing them how to use hotel facilities, room features such as TV, Radio, Bath tubs.

Assists workers engaged in preparing foods for Guest peels, cuts, and vegetables and fruits.Organize chiller for stock placeCleans, cuts, and grinds meats, poultry, and seafood. Dips food items in crumbs, flour, . Weighs and measures designated ingredients. Carries pans, kettles,stove, and Stores foods in designated areas, utilizing knowledge of temperature requirements and food spoilage.Cleans work areas, equipment and utensils

Responsible for arranging all the requirements for the group or individual Guest such as,room assignment and other special request.Selling monthly Apartment

To be able operate game and serve Customer who want to playing Games

To provide healthy drink to customer and as a leader shift to ensure everything running well