physical inspection on switches and routers, functional testing, reset factory defaults/firmware, cosmetic refurbishment, final qc.

I secure client loyalty, referrals, and repeat business by establishing and cultivating positive business-to-business (B2B) relationships, as supplemented through the proper identification and resolution of emergent service issues. I similarly offer hands-on assistance to the company’s management with critical interdepartmental escalations, as well as customers’ shipping needs based on shipping policies for various couriers. Lastly, I oversee basic accounting, balancing, and reconciliations for clients’ account dues and payments while also developing—and answering pertinent queries relating to-bulk and custom quotes.

I ensured optimal performance by assisting the management of hardware, software, and utilities for operating system and workstation installations, modifications, troubleshooting, maintenance, and upgrades. I also facilitated additional monitoring and maintenance efforts for server operating systems, patches, virus scans, and performance logs. In turn, I accommodated the release of new OS and application software versions by directly guiding system updates. Lastly, I oversaw account/password/workstation setups, support for backups/firewalls, and the regular performance of file archiving and deletion as necessary.