Denny Zhou Email and Phone Number

Problem Solving and Critical Thinking.Assisted EV vehicle companies in addressing urgent issues while coordinating with employees to resolve incidents(Provide short team containment). Establish effective communication channels for customers and FGA（Fuyao Glass America). Handle customer complaints, investigate root causes, and provide a robust process based on PFEMA analysis and control plan. Responsible for the production process and factory audit to reduce product quality problems… Show more Problem Solving and Critical Thinking.Assisted EV vehicle companies in addressing urgent issues while coordinating with employees to resolve incidents(Provide short team containment). Establish effective communication channels for customers and FGA（Fuyao Glass America). Handle customer complaints, investigate root causes, and provide a robust process based on PFEMA analysis and control plan. Responsible for the production process and factory audit to reduce product quality problems at the source. At the same time, please reach out to the quality inspection departments of the EV OEM industry to lead and solve problems when they happen. Through 8D, 5W2H, and other analysis methods to fundamentally solve the existing problems. Show less

Engaged in wholesale business such as car auction purchases and sales. At the same time, we also find the right car for our customers. Provide pre-sales testing, car customization, and modification solutions. Solve the problems caused by the use of the vehicle. And it has a long-term cooperative relationship with first-tier car brands such as Toyota, Lexus, BMW, etc.

Designed and implemented specific and personalized service plans for more than 180 high net worth and commercial clients in the Shanghai China metro areaIntroduced new operating and service procedures across the company that improved clientexperience while decreasing client wait timesEngineered product offerings that were bundled into new automotive sales, and increased client spend per order