Denny Bulcão, Jr. Email & Phone Number

San Diego, California, Us

➡️ As the Founder & CEO of https://1stclasswriting.com, I lead a dynamic team that specializes in crafting search engine optimized (SEO) content for a diverse clientele, ranging from Fortune 100 companies to small businesses and startups. Our journey began in 2003 with the inception of DennyWrites.com, a platform initially designed to showcase my writing portfolio and secure traditional writing jobs. However, it quickly evolved to meet the growing demand for SEO-focused content, including website copywriting, blogs, articles, product descriptions, and more.At 1st Class Writing, our commitment to delivering top-notch work and unparalleled customer service has been the cornerstone of our success. From a humble team of three, we've expanded to over 80 dedicated professionals in 2023, comprising senior content managers, digital marketing experts, social media managers, and skilled writers with extensive industry experience. This growth is a testament to my unwavering dedication to excellence and client satisfaction.With over 20 years of writing and editing experience garnered from prestigious institutions such as The Associated Press, The San Diego Union-Tribune, and major corporations including GE, Google, and Apple, I bring a wealth of expertise to the table. My responsibilities encompass writing SEO blogs and articles, providing comprehensive writing and editing services, and crafting compelling web and mobile content. Through my multifaceted skill set and extensive industry knowledge, I am committed to driving success and achieving results for our valued clients.Please visit here. 👇👇👇➡️ Website: https://www.dennywrites.com/➡️ Portfolio: https://www.dennywrites.com/portfolio/➡️ Testimonials: https://www.dennywrites.com/testimonials/

San Diego, California, Us

➡️ In my role as Senior Writer, Project Manager, QA Lead, and Accounts Payable, I played a pivotal role in negotiating a significant contract, resulting in the assignment of over one million words per month and the recruitment of 80+ contractors. This achievement not only bolstered our operational capacity but also solidified our position as a leader in the industry.I was responsible for crafting SEO-optimized blogs, articles, and community guides ranging from 600 to 1,200 words each. My dedication to producing high-quality content consistently exceeded client expectations and contributed to the success of numerous marketing campaigns.Effective communication was key to ensuring seamless collaboration. By maintaining open lines of communication, I was able to proactively address any concerns, manage expectations, and align our efforts with the content calendar, thereby maximizing efficiency and productivity.➡️ In addition to my writing responsibilities, I took the initiative to establish rigorous hiring standards for new writers. Through careful screening and selection processes, I ensured that only the most qualified candidates were brought on board, thus maintaining the high standards of excellence synonymous with our brand.As part of my multifaceted role, I also managed the accounts payable function, processing bi-monthly payroll for our extensive network of 80+ contractors. This involved meticulous attention to detail and adherence to strict deadlines, ensuring that all contractors were compensated accurately and on time.

Mountain View, California, Us

• Wrote UX copy, SEO, and website help and training content with an audience-first approach.• Started every project with my team (designers, engineers, developers, project managers, etc.) talking to customers to develop insights and empathy that lead to breakthrough creative ideas.• Acted as a creative spark that brought bold, innovative thinking and creative energy to my projects and team.• Collaborated and communicated via video meetings, phone, Slack or email to develop and evolve the Intuit Voice and Tone Guidelines.• Thoroughly fact checked and proofread before publishing to Confluence or Figma.• Hit deadlines without fail.

Huntsville, Alabama, Us

• Secured and maintained a Secret clearance from the Department of Defense (DoD).• Authored confidential technical documentation for COLSA's contractual obligations with the US Navy.

Mountain View, California, Us

➡️ During my tenure as a Technical Content Writer at Intuit, I excelled in simplifying complex concepts into digestible content through interviews with tool and capability owners. This involved adapting content to various display points and ensuring its quality prior to dissemination. Additionally, I provided valuable support to colleagues through content peer reviews, fostering a collaborative and cohesive work environment.I prioritized delivering content with speed and accuracy, maintaining a customer-centric approach throughout the process. By adhering to corporate guidelines and style standards, I ensured consistency in voice and tone across all materials produced. This attention to detail contributed to the overall quality and effectiveness of our communications.One of my key responsibilities was creating diverse content types to support Go-To-Market (GTM) capability and tools enablement. This included developing 2-minute video demos, 2-page case studies, email and Slack templates, and bite-sized summaries for senior leaders. Each piece of content was meticulously crafted to resonate with its intended audience and drive desired outcomes.➡️ In addition to content creation, I played a proactive role in analyzing existing information and process mechanisms. By identifying areas for improvement, I proposed strategic solutions to restructure information and better meet user needs. This analytical approach allowed us to enhance the effectiveness and accessibility of our content, ultimately improving user experience and satisfaction.

Milwaukee, Wi, Us

Wrote long form continuing education (CE) courses and exam questions/answers for accountants, insurance agents, legal professionals and other industries to comply with state and federal requirements.

San Diego, California, Us

• Created 2,500+ words of creative, on-brand copy daily and under deadline.• Wrote copy for a professional speaker who is very direct with a "will do, must do" attitude.• Refreshed content pages with core brand concepts under specific SEO guidance.• Created new pages based on keyword assignments.• Independently researched resources.• Communicated progress with team daily.• Used Basecamp to collaborate with project managers, editors and fellow writers.

Mountain View, Ca, Us

• Reorganized, updated, archived, wrote and edited Google engineering documentation in Google Docs.• Reviewed, edited and finalized copy with Google management and subject matter experts (SMEs).• 100% remote position.

San Ramon, California, Us

Las Vegas, Nv, Us

Durham, North Carolina, Us

Austin, Texas, Us

• Wrote 500-2,500 word SEO-optimized blogs and articles about medical marijuana (cannabis), recreational marijuana, marijuana law/legal issues, alternative medicine and lifestyles.• Content helps people with pain, chronic fatigue, hormone imbalances, addiction and anxiety.• Created 100% original content that drove Internet traffic to client websites to increase awareness and profit. Websites: ezcareclinic.com, mangoclinic.com, mmjdoctors.com, cannaberry.com, mdberry.com

• Wrote 500-2,500 word SEO-optimized blogs and articles about medical marijuana (cannabis), recreational marijuana, marijuana law/legal issues, alternative medicine and lifestyles.• Content helps people with pain, chronic fatigue, hormone imbalances, addiction and anxiety.• Created 100% original content that drove Internet traffic to client websites to increase awareness and profit. Websites: ezcareclinic.com, mangoclinic.com, mmjdoctors.com, cannaberry.com, mdberry.com

Durham, Nc, Us

Irvine, California, Us

• Wrote engaging long-form (2,000+ words) consumer-facing (B2B and B2C) SEO-rich blogs and articles under deadline.

Williamsville, Ny, Us

• Researched and wrote engaging, relevant and timely blog posts and short articles for clients in the IT staffing industry.

New York, Ny, Us

• Provided critical editorial support for the Learning and Development (L&D) organization by proofreading copy for a large volume of course content.• Edited technical and/or engineering course content.• Interpreted data to help learners read and understand complex engineering courses.• Maintained consistent and impeccable attention to detail.• Coordinated and prioritized large and diverse workloads on tight deadlines.• Worked independently and proactively.• Created decks.

Rochester, Minnesota, Us

• Wrote original and engaging SEO optimized blogs, articles and in-depth pieces about cleaning and restoration services.

Woodland Hills, Ca, Us

• Assisted in the inventory, consolidation, writing and editing of IT departmental documentation. • Supported the IT Enterprise Collaboration team in a variety of technical writing subject areas.• Inventoried, reconciled, updated and improved department policies, procedures, process flows, etc.• Extracted information from existing documentation to consolidate different data elements.• Evaluated campaigns against performance metrics.• Established a process of continual improvement in departmental documentation.• Developed collaboration tool adoption/training campaigns on internal technology sites like Workplace (Facebook), SharePoint, and Box.• Worked with policy owners throughout the policy lifecycle (development, review, approval).• Worked with internal teams to obtain an in-depth understanding of the product and documentation requirements.• Produced high-quality documentation that met applicable standards and was appropriate for intended audiences.• Collaborated with key stakeholders within the IT Department.

Columbia, Missouri, Us

Washington, District Of Columbia, Us

• Copy edited and proofread science and medical publications under deadline.• Communicated and collaborated with subject matter experts and project managers daily.

San Francisco, California, Us

• Wrote, edited and updated SEO-optimized blogs and articles.• Developed content style guide for a growing startup business.• Continually learned about the real estate industry to write/speak as a subject matter expert (SME).

West Hills, Ca, Us

• Wrote and edited high-quality documentation for the Quality, Tech Ops, Operations, and PLM Departments to ensure that content, flow and context aligned with company policies, procedures and federal and state regulations.• Coordinated with internal teams to ensure the readability, technical accuracy and completeness of controlled documentation, including, but not limited to MBRs, SOPs, and JIs.• Developed, edited and proofread templates to standardize MBRs, SOPs, JIs, and other Controlled Documents.• Supported the design, creation and monitoring of quality systems and programs as assigned by management.• Gathered feedback from users of developed technical documentation to define and improve best practices.

Phoenix, Az, Us

• Write "Our Life Logs" that focus on sharing true life stories from all over the world. "The purpose is to make a positive impact by sharing inspirational personal journeys. Blue Loop believes everybody has a story to tell and by sharing our own stories, we can inspire others as they navigate toward their own destiny."

Nashville, Tn, Us

• Wrote SEO-optimized blogs and long form B2B/B2C content for StudioNow's Fortune 100 clients.

West Hollywood, California, Us

• Wrote and continually updated all marketing and technical documentation.

Columbus, Ohio, Us

Carlsbad, Ca, Us

• Wrote SEO-optimized blogs, articles and website copy under deadline.• Used Asana to collaborate with project managers, editors and fellow writers.

• Ideate, write and edit website copy, sales and marketing materials, social media posts and more.

Washington, Dc, Us

• Assisted with website optimization: optimized content, analyzed to understand guest needs.• Content revision and creation, updated outdated content, fit revised and new content into new templates.• Photo research and resizing.• Worked with an agile team (content, designers, developers).

Miami, Florida, Us

Colorado Springs, Co, Us

• Produce a high volume of relevant and timely digital content that is impactful and engaging to a wide range of focused consumers.• Drive and develop new digital content, including copy, video, podcasts, infographics, and other digital efforts.• Take lead in product and category page content creation and link building using SEO best practices.• Perform ongoing keyword research including discovery and expansion of keyword opportunities to improve performance of tracked keywords and develop action plans for improvement.• Write content for blogs, social, collaborative content, product and category pages, and newsletters that accomplish specific marketing goals, including consumer engagement, SEO, brand awareness and improved conversion.• Synthesize and refine the information provided in product manuals, manufacturer copy, and internal discussions to effectively convey technical information in an appealing and clear manner for B2C.• Implement current SEO best practices in all created content to improve rankings and increase traffic while performing ongoing competitive analysis and benchmarking.• Identify and engage with thought leaders in the field to collaborate with content creation.• Manage editorial calendar and collaborate with relevant leads.• Report on emerging industry trends and best practices.• Support all social platforms.• Monitor and track effectiveness of content in third-party platforms, such as Google Analytics, SEMrush, and Ahrefs.

Los Altos, California, Us

• Wrote and edited educational content for Google's Applied Digital Skills website for middle school, high school and adult learners. • Content included video scripts, lesson plans, rubrics, closed captions, assessments, marketing/promotional materials and online instructions.

Wall, Nj, Us

San Francisco, Ca, Us

Wrote and edited API documentation under deadline.

Cleveland, Oh, Us

Los Angeles, California, Us

• Wrote 500-1200 word SEO optimized blogs and articles for MGID clients in numerous industries.• Pitched story ideas, then wrote the approved stories. • Quickly returned requested edits, when needed.

• Created compelling, relevant and interesting content that met prime search engine standards and positioned LiteMD as a leader in the Innovative Healthcare Industry.• Wrote clever and appealing:-Website Content-Presentation Content-Marketing Pages-Email Campaigns-Social Media Campaigns-Provider Biographies-Staff Biographies-Telemedicine Blog Content-Additional Copy

• Wrote compelling documentation, user manuals, social media content and web copy.• Created software manuals and user guides for a medical scheduling service used on desktop or mobile devices. The guides help patients, medical practice administrators, physicians and medical professionals navigate the Neomeda platform simply and effectively.• Extended the Neomeda digital footprint and drove value through online and offline content.

San Francisco, California, Us

• Drafted, edited and formatted complex technical manuals, projects and other technical documentation. • Drafted and edited web content. • Researched and translated technical information for technical and non-technical users. • Used knowledge of HTML, JavaScript languages and other web-based tools to assist in web-publishing projects. • Authored basic help screens for e-tools, primarily with information supplied by others. • Conducted audience analysis. • Edited and reformatted copy to ensure documentation complied with corporate standards. • Followed established guidelines for the organization and design of work. • Maintained document library and repositories. • Created graphical technical presentations for others.

Palo Alto, California, Us

San Jose, California, Us

• Wrote 100% original, detailed, SEO-optimized, highly technical blogs that related to CA Technologies’ products and services. My blogs are published externally on the “CA Technologies Blogs” website: https://www.ca.com/us/ca-blogs.html

Palo Alto, Ca, Us

Communicated complex information clearly, concisely and accurately -- without relying on jargon. Completed tasks such as:• Wrote and edited for VMware internal audiences. Topic: Enterprise Resiliency• Wrote high-quality help content and user interface (UI) messaging.• Conceptualized and wrote original blog posts about a variety of business continuity topics.• Took an editor’s approach to presentations by reviewing and making content as powerful and clear as possible.• Developed and implemented an internal communications plan that was executed through several channels -- including the intranet, email bulletins, social media and newsletters.

San Jose, California, Us

Developed, edited, reviewed, and managed technical documentation for product and customer documents such as user guides, service process documents, and technical specifications. Closely collaborated with Product Marketing, Engineering, and Marketing Communications functions to align and develop content. • Managed and maintained the existing library of company technical documents to maintain a professional and consistent look and feel.• Managed and adapted the documentation process to support business and product development needs.• Developed and/or adapted content for user guides, service manuals, and technical specifications.About LitePoint:LitePoint creates wireless test solutions and services for the world’s most innovative wireless device makers, helping them to ensure their products perform for today's demanding consumers. A leading innovator in wireless testing, LitePoint products come out of the box ready to test the most widely used wireless chipsets in the world. LitePoint works with the leading makers of smartphones, tablets, PCs, wireless access points and chipsets. LitePoint is also at the forefront of testing the burgeoning world of connected devices…the Internet of Things. Headquartered in Silicon Valley, California, and with offices around the world, LitePoint is a wholly owned subsidiary of Teradyne (NYSE: TER), a leading supplier of automation equipment for test and industrial applications. Teradyne had revenue of $1.75 billion in 2016 and currently employs approximately 4,300 people worldwide.

Houston, Texas, Us

London, United Kingdom, Gb

Ledger Bennett is a market-leading B2B demand generation agency focused on creating demand for clients’ products and services globally. As experts in multi-channel, multi-regional digital campaigns, we support some of the worlds most successful brands in Performance Marketing and Demand Center Development. Brands like Microsoft, LinkedIn, American Express and Snag(ajob).• Wrote copy for numerous tones of voice, channels and scenarios.• Wrote copy that inspired action.• Worked with internal teams to generate ideas and concepts for pitching and proposals.• Acted as a mentor to junior members of the team and encouraged excellence.• Influenced clients and colleagues with impactful, thought-provoking and creative storytelling.

Mountain View, Ca, Us

Group:The Google Client Partners Content Team creates support, education, and training content for highly technical products. We're working on a new project to train thousands of linguists worldwide that help Google localize Google Assistant content into other languages. Position:• Worked closely with Instructional Designers (ID) to turn storyboards into fully formed content.• Formulated targeted questions for subject matter experts to distill complex technical concepts and procedures into clear, actionable documentation.• Wrote original, high quality training materials including video scripts, narrative walkthroughs and educational text.• Integrated feedback from a number of stakeholders and varying perspectives to create a cohesive, partner-focused end product.• Applied client-specific style and technical guidelines.Tools used: Google Docs, Calendar, Hangouts, Intellum, Evolve, Camtasia, Adobe Captivate.

Rockland, Maine, Us

• Wrote SEO-rich website content (blogs and articles) for clients in numerous industries -- including legal, finance, banking, investing, solar energy, coffee, recycling/green living solutions, electricity, and medicine/healthcare.• Worked with a team of 20+ in Salesforce.

Santa Clara, California, Us

Wrote detailed and engaging SEO-rich blogs and articles focused on startup/entrepreneur success.

San Francisco, Ca, Us

• Created, developed, planned, wrote and edited operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication.• Created documentation related to enterprise networks, network technology and operational runbooks--including Cisco Networks, Palo Alto Networks, Aerohive Networks and F5 Networks.• Conducted interviews with various users and technical staff (SMEs) to gather data for documentation. • Researched and translated technical information into manuals and/or web-based documents for nontechnical and technical users. • Documented engineering processes and specifications. • Recommended formats responsive to technical and customer requirements. • Produced products that conform to Airbnb documentation and quality assurance standards.

CLIENT: Merck SeronoWrote detailed job descriptions, company mission/vision content and other Human Resources material to enhance the Merck Serono brand.

Tokyo, Jp

• Under audit deadline, developed, wrote and edited training and other user guides/manuals to ensure Advantest was ISO 9001:2015 compliant.• Generated, edited and proofread technical documents, including technical manuals, maintenance procedures, standard operating procedures (SOP) and manuals, miscellaneous reports and proposals for grammar, spelling, clarity of expression and organization. • Interviewed production and engineering personnel (SMEs) and read journals and other material to become familiar with product technologies and production methods.• Ensured documents conformed to company and government standards and specifications, and consistency of technical information.• Selected or created photographs, drawings, sketches, diagrams and charts to illustrate material.• Used drawings, parts lists, specifications, mock-ups and product samples to describe technology, operating procedures and production sequences in detail.• Maintained records and files of work and revisions as specified by the Advantest Quality Manual.• Kept files organized for access, especially when creating new versions of manuals for custom products.• Performed all job duties consistent with the Code of Ethics.

Carlsbad, California, Us

Wrote and edited articles, press releases, SEO-friendly blogs, C-level bios, executive summaries and other marketing communication.

San Mateo, California, Us

Wrote SEO-friendly blogs, articles and eBooks (focus: Internet and website security) under deadline to boost Imperva Incapsula's online presence and attract more business.

Gilbert, Arizona, Us

• Wrote articles, blogs, website copy, landing pages, emails and other marketing communication under deadline to inform consumers about NASM and AFAA products/services. And, of course, persuaded readers to take action!• Tactfully communicated with subject matter experts to create accurate, engaging and effective copy.• Attended conference call meetings.

Charlotte, Nc, Us

Updated technical documentation to comply with new FAA regulations.

Los Altos, Ca, Us

Wrote Slingshot website content, emails and mobile app content (iOS and Android) with persuasive marketing speak.

New York, Ny, Us

CLIENT: Verizon Fios• Wrote copy for digital materials that promote a new Verizon technology.• Wrote copy for all online marketing and product descriptions. • Wrote screens and marketing copy, script for troubleshooting via online support and phone support.• Established a consistent tone of voice across the product suite on the Verizon website.• Wrote copy and supporting materials for the Verizon site and microsite.• Learn & Buy messaging: Wrote marketing materials and the E2E purchase process.• Use messaging: Wrote UX menus, screens, error messages, notifications, etc.• Support messaging: Wrote help videos, text, FAQ.

Walnut Creek, Ca, Us

• Defined the digital copy for CSAA/AAA new and existing insurance sales and servicing applications.• Created MyPolicy copy for the CSAA/AAA website and mobile device apps.• Communicated clearly and worked efficiently with the CSAA/AAA UI/UX Digital Team.• Learned about customer wants/needs through user experience interviews/testing and adjusted copy and flows (with design team) accordingly.• Simplified navigation online and in apps with verbiage and flows that customers can easily understand and use.• In short, made everything intuitive!

Santa Clara, Ca, Us

As Lead Technical Writer, editor and proofreader for Agora.io in the United States:• Worked with lead writer in China to create Conference as a Service (CaaS) website copy, white papers, data sheets, case studies, blogs and other documentation Agora.io needed as a growing startup in Silicon Valley.• Effectively communicated with engineers and subject matter experts (SMEs) to develop original copy and edit existing documents.• Wrote Agora.io marketing copy with a keen understanding of audience and desired outcomes.• Hired, managed and worked collaboratively with a UI/UX designer.• Worked with colleagues whose first language was Chinese.• Ensured all Agora.io content suited the company voice/tone and spelling, grammar, punctuation and usage were perfect on and offline.• Created and continually built the Agora.io Style Guide.• Learned Agora.io and competitors' technology.• Delivered deliverables (ha) under tight deadlines.Wall Street Journal: http://blogs.wsj.com/venturecapital/2015/09/15/agora-lab-secures-funding-emerges-from-stealth-with-100m-valuation/

San Ramon, California, Us

Part of GE's internal developer platform team, the Technical Writer is a critical part of transforming GE's global software development community. They are accountable for creating the customer, support, and technical documentation for use by GE's global development community.• Earned a performance-based pay raise and 10% bonus.• Collaborated with cross-functional teams to produce and release accurate, high-quality documentation for consumption by GE development teams.• Actively participated in daily Scrum stand-up meetings, weekly planning, and review meetings.• Wrote developer and administration guides including API, UI, administration, and installation guides about GitHub, Coverity, JAVA, Artifactory, Menlo, ServiceNow, Confluence, Slack and other software.• Reviewed and edited/updated new and existing platform-based documentation to validate for accuracy, clarity, consistency, and overall quality. • Planned, tracked, and suggested improvements to the overall documentation strategy.• Proud member of GE's Bay Area Industrial Tennis League (BAITL) team, the GE Turbines!Accomplishments:• Rewrote and reorganized two Confluence spaces (315+ pages).• Volunteered to blog about GE Software and Cloud Foundry Summit 2015 in Santa Clara. Blogs were published company-wide: https://www.ge.com/digital/blog/devops-no-royal-use-we

San Francisco, Ca, Us

• Rewrite all web copy and add SEO keywords for http://www.appstem.com/• Appstem has developed iOS and Android mobile apps for Johnson & Johnson, Tesla Motors, Kaiser Permanente, Jiffy Lube, Gold's Gym, Caesars Entertainment, Hearst Corporation, Mammoth Mountain, Zendesk, UCSF, Pabst Brewing, Lionsgate, Enterprise Holdings and more.

Moraga, Ca, Us

• Operate XOS replay system during men's and women's home basketball games. • Mark and identify fouls, three point shots and other significant plays.• Work with referees to quickly review plays during games (most of which are sold out and televised).• Upload all replays "marked" during games to the XOS replay system and send copies of videotaped games to officials and West Coast Conference management.

Mountain View, Ca, Us

As a Senior Knowledge Base Writer for Google Play:• Created technical support materials for an internal-only help center that customer service representatives use to help Google customers over multiple channels including: Email, Phone, Chat and Feedback. • Learned about Google products and produce task-oriented documentation, articles, draft workflows, reference material, and online help systems. • Structured content to be visually appealing and easily interpreted, using Photoshop, HTML, and other tools.• Managed documentation and communication processes with large global organizations.• Worked collaboratively with several stakeholders and subject matter experts (SMEs).

Stanford, Ca, Us

• Proofread and copy edited the Fall 2014 Stanford Continuing Studies Course Catalogue -- corrected grammar, spelling, punctuation, usage and design elements of the 92-page catalogue.

San Mateo, California, Us

As part of a small, tightly-knit and very busy Marketing team:• Partnered with the Senior Manager of Creative Services and the content team to strategize and execute on content plans.• Owned marketing themed blog and long form content.• Developed strategies and content for all nurturing queues and advertising.• Developed marketing themed collateral and campaigns for product launches, related website pages, sales support documents, newsletters, user guides, whitepapers, e-books, etc.• Managed related content development projects from initial engagement through completion.Primary goal achieved: Launched new Model N website under deadline.

San Francisco, California, Us

• Wrote, edited and published knowledge base articles, email and chat templates, and other materials that answer Intuit/Demandforce customers’ questions and help them resolve problems.• Collaborated with community and content teams to evolve the voice and tone of Intuit/Demandforce customer care content, and make sure content reflects that voice.• Collaborated with customer care, marketing, product, engineering, and other teams to create and revise content.• Used metrics and feedback to improve existing content and identify knowledge gaps that required new content.• Dug into unglamorous and/or repetitive grunt work required to keep the Intuit/Demandforce knowledge base and community up to date and visually consistent.• Presented information in a way that customers could follow regardless of tech savviness.• Handled multiple projects with competing deadlines and ambiguous, changing details.• Created and edited screen captures.• Empowered customers by providing excellent self-service content.

Londonderry, Nh, Us

As part of the EFI User Assistance Group:• Developed documentation for the EFI Fiery product line and associated products using DITA, FrameMaker and oXygen XML Editor.• Planned, organized, developed and maintained customer-facing documentation.• Verified content accuracy through hands-on testing.• Participated in product design and status meetings as a member of agile development teams.• Took an active role in the definition and evolution of departmental practices and procedures.• Participated in corporate initiatives.Software programs used: DITA, FrameMaker, oXygen XML Editor, Microsoft Office Suite, Adobe Suite, SnagIt and Yammer.

Suwon-Si, Gyeonggi-Do, Kr

• Led the creation of high quality documentation and web portal content for the Samsung Music Application, Milk Music (http://www.usatoday.com/story/tech/2014/03/07/samsung-taps-slacker-streaming-radio/6126319/), and the Music Marketing Department.• Wrote white papers, tech notes and user guides while working closely with engineers.• Developed final draft content for consumer-facing website, mobile devices, smartphones and tablets.• Learned, researched and wrote technology/marketing white papers for external audiences and customers.• Translated complex concepts and solutions into multiple types of documents, ranging from product descriptions and user manuals to technical white papers for CIOs and decision makers. • Used Microsoft Office Suite, Visio and the Adobe Suite daily.

Mclean, Va, Us

• Wrote, proofread, edited and formatted financial documentation.• Performed developmental language, formatting and editing on product documentation.• Determined levels of editing and formatting to meet aggressive schedules and various release cycles.• Collaborated with writers and subject matter experts to improve clarity, conciseness, and consistency for content focus.• Established and maintained style guidelines and standards across various project documents.• Ensured consistent voice, style, and formatting across project documentation • Managed multiple documentation projects simultaneously.• Improved editorial and visual standards for documents and recommended new designs, layouts and procedures.

Cupertino, California, Us

• Supported a team of people whose primary goal was to respect the time and intelligence of Apple audiences.• Helped maintain the structure of reference content (policies, user-guides, how-to’s, etc.).• Tracked and managed multiple versions of single instances of content.• Facilitated quarterly cross-functional content review panels to keep all content up-to-date.• Built strong relationships under tight deadlines with diplomacy and tact.• Delivered content notifications (translations, end-of-life, etc.).• Audited and updated existing reference content during program updates or new initiatives.• Partnered with globalization, content creation and strategic planning to develop current and future systems and tools.• Established and managed global copy-edit processes.• Reviewed and shared usage trends and audience feedback.• Transformed leadership team’s conceptual ideas into concrete practices and processes.

Foster City, California, Us

• Created documentation templates, style guides and additional content under deadline.• Used familiarity of payment systems, the payments industry regulatory requirements/business model and documentation requirements.

Austin, Texas, Us

As part of Oracle’s Application User Experience team: • Wrote concise and engaging content.• Updated and maintained current content.• Identified new content for mobile and web delivery channels.• Created, edited and delivered content in HTML format.• Simplified technical content into easy to understand messaging.• Persuaded minds with words.• Blogged and edited additional copy.

New York, Us

• Proofread and copy edited marketing/advertising materials under deadline.

Walldorf, Bw, De

• Proofread and copy edited technical documents under deadline -- corrected spelling, usage, grammar and punctuation according to the SAP style guide.

Oceanside, California, Us

Proofread, copy edited and rewrote B2B and B2C-facing content to ensure grammar, spelling, punctuation and usage were perfect.

San Diego, Ca, Us

• Proofread and copy edited advertising, marketing, public relations, social media marketing and internet marketing copy under deadline.

San Francisco, California, Us

• Ensured overall compliance with Wells Fargo branding, editorial standards, and guidelines.• Interacted with key stakeholders to align their needs with social business objectives.• Collaborated with product/stakeholders and UX teams to define and execute appropriate solutions.• Wrote and edited content on the CEO portal including online help, error messages, screen content, and instructional guides.• Developed and maintained an editorial calendar for CEO blog.• Solicited content contributions, recruited and coached bloggers.• Edited and ensured appropriate reviews for CEO blog posts and comments.• Monitored the blog for user activity and provided necessary follow up to comments and requests.• Maintained and updated standards and process documentation as necessary.

Minneapolis, Mn, Us

OverallThe Senior Interactive Writer/Editor originates and edits content for the Mobile platform in accordance with defined content responsibility roles. Interacts closely with Content Strategists and marketing copywriters to achieve stated site goals. Responsibilities Strategic:• Understood and contributed to the development of content standards and strategies.• Conversant with web writing/editing best practices and standards.• Conversant with design and technical needs and restrictions of site.• Understood and supported appropriate business messaging across the website.• Understood and interpreted technical and design documentation (e.g. wireframes, use cases, technical specs, design specs, etc.). Tactical:• Wrote and edited content that adhered to standards and strategies and met user and business needs and goals.• Collected content assets provided by business lines, marketing and other contributors.• Repurposed and edited content to adhere to standards and strategies.• Composed and/or edited error messages in collaboration with technical staff.• Composed/edited instructional text.• Copy edited marketing, business line and other site messaging.• Maintained Content Strategy Guide.• Reviewed and edited content contributions from all business lines and partners.

Lexington, Kentucky, Us

• Wrote, edited and proofread Lexmark B2B and B2C marketing and advertising copy with a focus on products and hardware.• Developed the campaign strategy to drive revenue for targeted vertical markets to meet revenue targets while staying within budget. • Interfaced regularly with stakeholders and subject matter experts, including industry consultants, product marketing, field sales and executives to gather relevant information and get campaign strategies and touches approved within the organization. • Negotiated with creative agencies, industry analysts and others to create appropriate assets with a horizontal and/or vertical focus to key and target accounts.

New York, Ny, Us

• Lone writer/editor for digital content management and workflow for all of MetLife.com's Auto & Home online presence. • Responsible for the conception and execution of innovative copy and content including all aspects of digital marketing - large web initiatives, micro-sites, landing pages and e-mail campaigns. • Developed and managed processes for content creation and delivery; sometimes within the context of a content management application and sometimes not. • Worked with teams across the business to deliver appropriate content to websites. • Worked closely with Information Architects and Visual Designers in a team environment under tight deadlines. • Used more than one voice while writing long form or headlines. • Juggled multiple projects simultaneously and worked closely with the business, Legal and the MetLife User Experience team. • Used web publishing best practices including SEO and SEM.• Created content to improve user experience and for online media, Public Relations, social media and iPhone, iPad and Android devices.

San Jose, Ca, Us

• Created compelling content based on user needs, business objectives, and product knowledge — always keeping SEO in mind.• Became a subject matter expert in assigned product areas.• Collaborated effectively with user interface and visual designers, product managers, and developers.• Presented work and communicated content strategy to teams.• Analyzed data to evaluate the effectiveness of content strategy, and push towards continuous content improvement.• Upheld content quality standards help to maintain consistent writing style and voice across the site.• Understood and adhered to brand, stylistic, and legal requirements.• Understood localization and international requirements.• Understood product development life cycle, milestones, and deliverables.

San Antonio, Texas, Us

• Created effective web content for each content request assigned to the writer through the Content and Publishing Department front door.Writing included but was not limited to: • SEO-optimized content for web application quote, buy or service flows. • Banner marketing copy.• Demand Generation email marketing.• Advice article content.• Informational messages.• Glossary terms and definitions.• Error messages.• Alternate copy treatments for all content exposed to A/B testing exercises.

New York, Ny, Us

• Proofread a Boehringer Ingelheim Pharmaceuticals training program in a fast-paced environment under tight deadlines (with overtime hours).

San Diego, Ca, Us

• Researched, developed and edited commercial vehicle diagnostic and repair information for incorporation into Commercial Vehicle Group applications.• Used the Mitchell Electronic Publishing System to research and compile diagnostic, repair and other pertinent data and verify the technical accuracy and consistency of information within established guidelines.• Working in a team environment, contributed toward the achievement of organizational objectives.• Prepared and submitted project status reports for each assignment as requested.• Maintained a professional and cooperative attitude within the CVG Editorial Department and with all support groups.• Achieved a working knowledge of current commercial vehicle applications.

Santa Clara, California, Us

• Consistently hit strict deadlines with perfect results, generating additional technical work as a proofreader and copy editor of internal documents and documents prepared for client use.

San Diego, California, Us

• Wrote and proofread PETCO.com content under deadline.• Wrote and proofread email advertising/marketing material under deadline.• Wrote and proofread daily blogs under deadline.• Wrote and proofread press releases, white papers and additional correspondence.• Ethically wrote within SEO/SEM guidelines to increase traffic and PETCO revenue.Accomplishments: • Measurably increased traffic and revenue for PETCO through creative development of website content, e-mail advertising/marketing material, blogs, press releases, white papers, and additional correspondence, in accordance with search engine optimization/search engine marketing (SEO/SEM) guidelines.

• Wrote and proofread website content, email advertising and marketing material daily under deadline.• Wrote and proofread blogs, press releases, white papers and additional marketing communication daily under deadline. Ethically wrote within SEO/SEM guidelines to increase traffic and revenue. Accomplishments: • Created Page 1 Google ranking for two DriveOK Inc. websites within two months, which played a key role in dramatically increasing sales of the company’s GPS fleet tracking devices. • Earned four out of four possible performance-based bonuses.

Westlake Village, California, Us

• Consistently hit strict deadlines with perfect results, generating additional technical work as a proofreader and copy editor of internal documents and documents prepared for client use.

New York, Ny, Us

• Authored game stories and feature stories, maintained game statistics, and attended press conferences for the San Diego Chargers, San Diego Padres, Team USA Softball, boxing events, college athletic events, and various other games for The Associated Press. • Prepared and released Southern California news for The Associated Press news wire.• Took phone calls and conducted interviews (with Oscar De La Hoya, Jennie Finch, etc.) under very tight deadlines.

San Diego, Ca, Us

• Wrote over 200 published game stories and personal profile (feature) stories. • Interviewed players and coaches and consistently hit very tight deadlines.Accomplishments: • Created the first-ever San Diego County high school tennis rankings.

San Diego, California, Us

• Worked with engineers to ensure the accuracy of San Diego’s electrical mapping/grids and other technical documents under deadline. • Cross-checked company maps and technical documents with electronic (computer) files for accuracy.• Used SDG&E computer filing system (Documentum) to archive maps and other SDG&E technical documents.

Atlanta, Georgia, Us

• Wrote, edited and proofread nationally distributed annual catalogs, brochures, flyers, product descriptions, informative web copy and other documents under deadline.

Dallas, Tx, Us

• Worked with construction engineers as I wrote, edited, updated, filed and copied (manually or via computer) engineering plans and technical drawings under deadline.

• Worked with software and hardware engineers as I wrote and edited technical manuals and compiled acronym lists of technical terms under deadline.• Proofed spelling and grammar; Checked document margins, formatting and spacing for consistency.

• Recruited/contacted prospective players for the AAFL (Kick-off scheduled for Spring 2011).• Contacted media outlets (TV, radio and newspaper personalities) to set up interviews to promote the AAFL.• Wrote athlete feature stories to promote the AAFL.• Wrote and posted daily blogs to grow the AAFL’s fan base.• Wrote and posted daily online fan polls to generate interest in the AAFL.• Edited/proofread all AAFL.com content.• Took phone calls, returned phone calls and recorded/filed information from interested players.• Provided prospective players with try-out/draft dates and general league information.

• Brainstormed ideas with the News Director/fellow reporters.• Reported live from the field.• Composed daily news packages.• Wrote and posted daily news briefs to the KBAK-TV website.

• Produced, wrote, edited and anchored live weekend newscasts.• Supervised/worked with co-anchor and team of 5-8 reporters/photographers/technical crew to produce weekend newscasts (5PM and 11PM).• Shot, wrote and edited ("one-man-banded") weekday news stories and packages throughout Mesa County, CO under tight deadlines.• Filled in as Sports Anchor.• Wrote and posted news briefs to the KREX-TV website.• Learned tape-to-tape and AVID editing systems on the fly.

Bachelor Of Arts, Communication

Diploma✝️📚🎓✍🏼🎾🏐⛷🎣