Denny Thayil Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Clients: BMW Canada, BMW US

Toronto, Ontario, Canada

• At ONR, the role was to work closely with brands to fundamentally transform their approach to customer experience by analyzing each touchpoint within the customer/user journey to understand areas of improvement. As the.
• Built the project management discipline & processes from the ground up leveraging SaaS tools such as Jira and Confluence.
• Introduced Agile methodology for managing customer transformation projects, while establishing a cadence towards a Scrum-based continuous delivery model that resulted in significantly improved client satisfaction rates.
• Supported and mentored the product team using Scrum and Waterfall respectively to deliver critical solutions such as: - Bespoke CMS & analytics platform resulting in new line of business - Quality Builder 2.0 Workload.
• Managing the CX Transformation discipline projects and mentoring the team, while establishing a cadence towards a Kanban based continuous delivery.
• Developing the Natural Language Processing AI platforms to classify customer comments and feedback into actionable categories for Intel’s ops teams.

Toronto, Ontario, Canada

• MediaMonks is a global creative production company with 128 Cannes Lions and 225 Favorite Website (FWA) awards. The role was to lead onsite collaborative integration with a key client’s engineering team working in sync.
• Reduced risks by 83%, by introducing project governance reporting and risk mitigation strategies, while leading enterprise migration projects, involving Adobe Experience Manager CMS 6.5, from an existing InSite legacy.
• Leading CMS upgrade projects from AEM 6.2 to AEM 6.5
• Delivered projects in Education, Financial Insurance, and Investments sectors while managing multiple project resources, monitoring critical path activities, and implementing risk-mitigation actions.
• Developed and maintained project plan, project charter, scope of work (SOW), project change requests, project schedules, estimations, budgets and contingencies.
• Managing remote and co-located teams across diverse time zones and cultures.

Toronto, Canada Area

• At Diamond, the role was to create personalized impactful experiences for our clients across channels.
• Delivering projects in a range of areas for our banking, credit cards and insurance clients
• Increased customer engagement with personalization projects by 14% resulting in 8% higher influx of new projects.
• Led teams to create data-driven digital personalization strategy across touchpoints to ensure the consumer journey features strategic messaging at the right time and place within digital ads to websites.
• Key projects included work in brand and content strategy preparation, CMS website design and development, which were all fully integrated with both new and existing components designed to improve customer acquisition.
• Clients: TD Bank, TD Newsroom, TD Insurance, TD Every Day Banking and Cards Business.

Toronto, Canada Area

• At MRM//McCann, a global top ten digital agency, the role was to lead and build enterprise-level websites for GM’s Preferred Pricing and Student Bonus streams of business along with supporting yearly rollouts for new.
• Partnered with multiple teams to launch GM’s Canadian SPA technology-based website for Preferred Pricing using a stage-gate delivery model, which resulted in a 36% higher adoption rate by partners, HR staff, loyalty.
• Participated in defining & guiding user stories, in other client-related projects requiring major releases on an annual basis like email campaigns, CRM programs and studio projects
• Collaborated with AEM Analytics teams to refresh GM’s Canadian-based website to allow for continuous improvement.
• Managing CMS websites in the automotive sector for brands like Chevrolet, Cadillac, Buick, GMC vehicles and commercials fleets.
• Migrating from Legacy to World Platform

Toronto, Canada Area

• Setting up the project management discipline within the organization.
• Consult and recommend best practices in setting up the business processes
• Consulting clients & enforcing project management processes to establish project workflow.
• Chasing team members, management and holding all stakeholders responsible to deliverables.
• Successfully launched and delivered WordPress & PHP sites for website in the Stonefire (FGF Brands) with integrated CRM capabilities in the processed Food & Film production industry segment
• Clients: Stonefire (FGF Brands) & Prospero Pictures

Bombay, India

• Grew PM career over the course of 8 years with responsibilities ranging from project delivery of enterprise- level CMS websites to mentoring project teams.
• Delivered more than 120 small, mid & large scale projects ranging from web design, eCommerce & payment gateway integration, CMS & static HTML development, maintenance, rich media, social media, QA projects across key.
• Scaled up the organization from a startup of 40 to a full-service agency with 270 employees across 3 offices countrywide, as part of the core team of senior managers
• Managed project portfolios of upto C$1 to C$2 million (PPP) across several client brands.
• Planning projects in waterfall & a blend of scrum & agile methodologies as per client needs.
• Consult for new business, writing proposals, SOWs & RFIs/RFPs.

Bombay

• Responsible for managing the entire North America business for digital project management and operations independently.
• Managing CMS, HTML website dev projects & rich media production with 5 - 19 member teams.
• As a Senior Project Manager for US, Europe (UK, Sweden, Copenhagen, Germany), Middle East & North Africa Operations, managing delivery & operations for our overseas digital outsourcing projects; I was responsible for.
• Projects range from Web Development, Web-based Application Development, Stand-alone Application Development, Quality Assurance & Testing to Digital Creative Development.
• Consult and recommend to the agencies in responding to RFPs and preparing proposals.Clients: Richardson [EPiServer], Razorfish, OTOI, Turtle Transit (America); Baratt, Coke, Disney Parks, Provident, Starwood, DHL.

Bombay, India

Managing several pilot projects with new client offices across time zones in North America, UK, Europe & MENA; where successful pilot projects, established long term repeat business with team sizes ranging from 3 to 12 member teams in each project.Clients: Razorfish, Accenture, Turtle Transit (America); Barclays, BT-Global Services, Formula 1 & Lloyds.

Bombay, India

Plan, anticipate project requirements and assist the project manager in coordinating projects and project related documentation.US Clients: Novartis Oncology (DotNetNuke), Accenture, MedExpress, Razorfish: Pristiq, Mylan, Boniva, Relistor, Roche Exchange, Tamiflu, Torisel, UDL Labs, Lingomedia & Turtle Transit.

Mumbai Area, India

Plan & execute a market research project, with recommendations to re-position sleep brand Zolfresh in psychiatry & orthopaedics, resulting in higher prescription led growth in a pilot region.

University Lecturer and Expert in BiotechnologyPlanning, conducting experiments, projects & teaching course material for a class size of 40

Navi Mumbai

Planning & executing projects in cancer biology using molecular biology & protein studies to elucidate the role of beta 1,6 branched N-oligosaccharides in regulating cellular invasion using Murine Melanoma Cell Lines

Mba, Marketing

Activities and Societies: Debate Team, Seminars, Festivals1st Prize at DRAFT FCB ULKA - TATA SKY Comstrat 2008 Live Case Study competition.

M.Sc., Biotechnology

Qualified the Department of Atomic Energy (DAE) Junior Research Fellowship program at ACTREC, Tata Memorial Centre for Cancer Research..

B.Sc., Microbiology

Matriculation, Higher Secondary Schooling