Dinesh Mourya Email & Phone Number

Noida Sector 62

• working in Card Services -(Applications/tech support)applications - Nautilus, Webfocus, Credit Console and Credit Management,Duties and Responsibilities over job
• Working as a L2 Technical consulting professional in Card-IBM-(Applications/tech support)
• Responsible for communication with client. This includes requirement clarification, providing optimal solution, architecture, knowledge sharing, obtaining user acceptance and other deliverable acceptances.
• Contact users through WebEx, call and have screen sharing session in order to have the better understanding of issue to expedite the resolution
• Handling the queries and upgrade issues for the Card-services
• Provide support to all back office applications and assistance to end users and identify any issues in production.

Noida Area, India

• Project Description:-It’s a leading organization in Online Advertisement domain. We serve email, social media and Mobile advertisement services around the globe. Design and replicate solutions for customer. Handle.
• Understanding client’s queries and provide solutions to them.
• Closely work with Tier 1 and Tier 3 team to get resolve issue.
• Follow escalation matrix if application bug found during operations.
• Interact with clients to understand their requirements and provide solution to them.
• Providing Application support to clients in creating Emails, Scheduling Task, Tracking jobs

Sector 126, Noida

Noida Area, India

• Project Description:-Application Support for processing Electronic document. Ebix:- A leading international supplier of On-Demand software and E-commerce services to the insurance industry,Duties and Responsibilities.
• Responsible for providing software support
• Guiding clients for installing/activation/using software
• Opening tickets to track and document resolution of problems.
• Present training modules to customers.
• Record and manage best practice resolutions for company’s self-service knowledge base.

Noida Area, India

• Project Description:-Proving Network Support to Tata Tele services Limited clients.Tata Teleservices Limited (TTSL) is an Indian broadband and telecommunications service provider based in Mumbai, Maharashtra, India. It.
• Responsible for maintaining the Network
• Worked in TTSL process for leased line related issues for the client.
• Follow ups with the Field engineers to fix the issues on highest priority by following up with them via Email or Over the phone.
• End to end client support until the issue fully resolved for the client.
• Taken care of Premium customers of Tata Tele services and Tata Communication sensitive issues raised by the clients.

Master Of Computer Applications (Mca), Computer Programming, A

Bachelor'S Of Computer Applications, Computer Programming, A

10Th And 12Th, Mathematics And Computer Science, A