Rob Denson Email & Phone Number

Acheson, Canada

Leading a customer focused reliability & warranty team, that supports large mining machinery on remote mine sites in Canada. Responsible for developing and implementing strategy to optimize asset life cycle and increase customer production yields, primarily on Komatsu mining equipment.

Edmonton, Canada

Responsible for the field service business across GE’s Western Canada Industrial Portfolio.Accountable for the business P&L, profitable growth, smart strategy and service quality.The portfolio includes commissioning, upgrades, modernization projects and maintenance for electric motors, variable speed drives, switchgear, relays and other associated equipment.

Edmonton, Alberta

Responsible for Edmonton Technical Field Services Business, which includes Edmonton, Fort McMurray and Dawson Creek field offices. Accountable for the business P&L.Grew the gross revenue by 15%, in line with budgeted targets.Increased the value of quotes tendered by 15%, to support projected revenue growth.Expanded the team by 30% from 70 to 91 people including - Client Managers, Team Leaders, Field Service Technicians and Engineers, Specialists, and Administrative professionals.Improved billing efficiency by 5% over 2013 figures and above budget, whilst maintaining utilization between 85 and 120%.Reduced overdue receivables by $2.5m.

Northern Alberta Area

Provides team mentorship and leadership for 15 people completing utilities-related engineering projects for land development (URD), medium voltage distribution systems and high voltage transmission systems.Defined a focused business strategy to deploy and utilizes the team effectively and efficiently, whilst achieving business objectives.Engaged engineers, technologists, drafters and administrators in their roles, to provide exceptional client service.Drove business improvement activities to secure key knowledge and best practice.Encouraged cross training, developed individuals to provide a robust, stable, flexible and ultimately an efficient team.Accountable for all Utilities projects in the Northern Alberta area.

Edmonton, Canada Area

Successfully managed multiple concurrent medium voltage (MV) electrical distribution projects, from electrical design through construction. Designed underground and aerial distribution systems for developed city areas, to replace and upgrade electrical utility infrastructure – average 60 projects per year.Planned, managed and coordinated all activities and resource necessary to fulfil and exceed customer expectations, maintain their confidence and grow the business by 80% in 2012.Implemented continuous improvement methodologies to minimise errors in work packages, maximise customer confidence and significantly reduce project rework.Documented processes and systems to capture knowledge and maintain / improve customer satisfaction with fluid manpower and skills.Encouraged teamwork within the group, sharing skills, knowledge and resource, for the overall benefit of the business.

Developed standard global materials management practices for local procurement teams in – India, China, UK and France to manage £15m materials.Transferred PCB assembly and transformer assembly from UK to Asian supply. Reviewed stock management at site in India to reduce stock holding without increasing stock outs.Streamlined manufacturing at a site in India to increase productivity by 100% without additional personnel or equipment.Set up SAP MRP system at Indian site to proactively manage materials and improve delivery reliability.Developed global internet based procurement tool for communication of global business requirements and forecast to suppliers. Improved on time delivery of materials.Reviewed supplier logistics to minimize delivery costs and maximize outsource savings. Developed global supplier service level agreements to communicate clear requirements from local procurement teams to improve delivery reliability and minimize cost.

Directed, trained and developed 40 personnel operating and technically supporting production processes, within an assembly and test environment.Identified, developed, shared and disseminated best practice.Minimised test equipment failure resulting in a 90% reduction in product retesting.Introduced flexible working arrangements to operate key processes 24/7.Maximised process availability through planned maintenance routines.Developed a technical Knowledge data base to assist in ongoing process support. Built up employee commitment and team working. Increased process productivity of Surface Mount assembly by 300%.Reduced process waste by 200%.Implemented process control techniques to reduce defects from 11% to 1%.

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