o Deploying, managing, and administering phone systems.o Setting up, and managing Integrated Voice Response, IVR, and routing calls accordingly.o Maintaining computer networks and systems including software, VPNs, Routers, Access Points, and other physical hardwareo Configuring, administering, and managing perimeter network security appliances and firewalls.o Installing and configuring network equipment to update or fix hardware or software issues.o Creating knowledge base… Show more o Deploying, managing, and administering phone systems.o Setting up, and managing Integrated Voice Response, IVR, and routing calls accordingly.o Maintaining computer networks and systems including software, VPNs, Routers, Access Points, and other physical hardwareo Configuring, administering, and managing perimeter network security appliances and firewalls.o Installing and configuring network equipment to update or fix hardware or software issues.o Creating knowledge base technical documents and detailed documentation of the security setup so that any changes can be tracked over time and any issues can be quickly identified and addressed.o Updating virus protection software to keep data and communications protectedo Monitoring computer systems to improve network performance for phone systems and networkso Fixing software and hardware configuration issues for users on-demand or from inspection of the systemso Creating and tracking and resolving tickets via a ticketing system to ensure client satisfaction.o Designing and creating Network and Call Flow diagrams using Microsoft’s Visio. Show less

o Head of Telephony in the entire Ramco Group of Companies.o Managing and deploying VoIP telephony, cloud and on-premise PBX, SIP line, GSM gateways and end points.o Actively participated in selling and marketing 3CX phone system solution, servers among other computing and networking solutions.o Providing expert knowledge and design to network projects.o Managing networks, LAN and WAN; troubleshooting and providing solutions to all network issues.o Collaborating with… Show more o Head of Telephony in the entire Ramco Group of Companies.o Managing and deploying VoIP telephony, cloud and on-premise PBX, SIP line, GSM gateways and end points.o Actively participated in selling and marketing 3CX phone system solution, servers among other computing and networking solutions.o Providing expert knowledge and design to network projects.o Managing networks, LAN and WAN; troubleshooting and providing solutions to all network issues.o Collaborating with vendor support contact to resolve all issues for software and coordinate with various teams to implement effective security measures and assist in maintaining all information secure.o Training all computing devices users to analyze, do basic repairs and report all product failures through a ticketing system and analyzing all client’s requirements and recommend appropriate products for same and maintain records of all incoming requests and resolve it effectively through the ticketing system.o Coordinating with clients to resolve all technical issues and escalate same if required, to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests.o Installing and configuring all client software and hardware on windows servers and training all users to use all network programs appropriately and provide back up support.o Coordinating with clients to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.o Designing and performing various tests on applications according to required standards and perform all disaster recovery activities and perform various tests on all hardware platforms and networks and documents all operating system software. Show less

o Analyzing and troubleshooting all computer systems and performing required repairs and modifications on system and documenting all upgrade and modifications to system and maintaining user information at all times.o Collaborating with vendor support contact to resolve all issues for software and coordinate with various teams to implement effective security measures and assist in maintaining all information secure.o Training all computing devices users to analyze, do basic repairs and… Show more o Analyzing and troubleshooting all computer systems and performing required repairs and modifications on system and documenting all upgrade and modifications to system and maintaining user information at all times.o Collaborating with vendor support contact to resolve all issues for software and coordinate with various teams to implement effective security measures and assist in maintaining all information secure.o Training all computing devices users to analyze, do basic repairs and report all product failures through a ticketing system and analyzing all client’s requirements and recommend appropriate products for same and maintain records of all incoming requests and resolve it effectively through the ticketing system.o Providing expert knowledge and design to all network projectso Coordinating with clients to resolve all technical issues and escalate same if required, to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests.o Installing and configuring all client software and hardware on windows servers and training all users to use all network programs appropriately and provide back up support.o Coordinating with clients to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.o Designing and performing various tests on applications according to required standards and perform all disaster recovery activities and perform various tests on all hardware platforms and networks and documents all operating system software. Show less

o Coordinated with supervisor to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.o Planned, scheduled with supervisor and conducted preventive maintenance on all user computers after proper advance communication with clients.o Coordinated with supervisor and clients to resolve all technical issues and escalate the same if required; to ensure smooth business… Show more o Coordinated with supervisor to install and configure all desktop and laptop computers and identify and resolve all hardware and software issues and monitor all requests and documents all support tickets.o Planned, scheduled with supervisor and conducted preventive maintenance on all user computers after proper advance communication with clients.o Coordinated with supervisor and clients to resolve all technical issues and escalate the same if required; to ensure smooth business application processes and monitor all administration activities to maintain and reset all passwords and monitor all requests.o Assisted supervisor in creating users in the Active Directory and assigning them Microsoft Office 365 email accounts via Microsoft Exchange Admin.o Expedited Microsoft Office 365 migration from Google’s G-Suite Show less