Denton Cook Email & Phone Number

Austin, Texas, United States

Operates emergency telecommunications networks equipment used in receiving and relaying information in response to emergency calls,Referring emergency fire and EMS calls by communicating with persons verbally over telephone and radio equipment. Ensures callers are transferred to appropriate agencies.Maintains telephone contact with callers during critical incidents and updates dispatch card with information pertaining to the call. Keeps caller calm and focused. Controls the call to quickly and accurately obtain necessary information. Operates telephone device for the hearing impaired (TDD) to ensure emergency services are provided.Accesses Language Line to ensure appropriate emergency response.Operates a radio system in accordance with FCC rules and regulations.Dispatches units to various calls for services. Coordinates, performs and controls multiple 9-1-1 communication multiple-simultaneous tasks on demand. Obtain and relays information to patrol officers and staff through telecommunications networks using a Computer Aided Dispatch Terminal (CAD), NCIC, TCIC, and TLETS. Uses log, runs inquiries, researches and enters information, assigns case numbers and maintains databases. Uses laws, rules, regulations, policies and procedures for ensuring proper response to the public calls for assistance and inquiries.

The Contact Center Supervisor is responsible for meeting all contract goals associated with call center operations and call taking through oversight of the day-to-day operations and customer service in the call center, as well as provide call center performance reports, initiate and implement procedures to improve the reservation and ride process, comply with contract requirements, review applications, interview and onboard new talent.

Providing assistance with all products and services offered by the Company through research andresolution using various tools and systems. Coordinates with all sales channels for retention efforts onexisting customer base. Sales products and services offered by the Company. Collect past due balances.Processes credit applications and activates service. Maintains appropriate records, prepares requiredreports, and updates customer accounts.

Austin, Texas, United States

Provided Life, Supplemental and Medicare insurance policies through a worksite advantageprogram, as well as in home individual sales.

Provided direct care to children by applying day to day knowledge and learning tools to; furthertheir education by teaching the alphabet, learning different colors and animals, adding andsubtracting

Austin, Texas, United States

Provided MHMR clients with the proper supervision according to their enhancement levels. PMABCertified. Provided clients with redirection skills, anger management, work ethics, and the skillsneeded to move into a group home.

Austin, Texas, United States

TechnicalSupportRepProvided Technical support for all Samsung products. Reviewed and reported quality control issuesin quarterly inquiries.

Florida, United States

Associate'S Degree, Public Health

Associate'S Degree, Business Administration And Management, General